HD Voice Polycom User Manual

The HD Voice Polycom is a professional-grade VoIP conference phone designed for superior audio clarity in meeting rooms. It features wideband audio (HD Voice), advanced noise reduction, multiple microphone pickup, Ethernet and Wi-Fi connectivity, Bluetooth for mobile pairing, intuitive touch interface, support for SIP and Skype for Business, power-over-Ethernet (PoE), and management via web interface. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Making and Managing Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: HD Voice speakerphone, Touchscreen display, Microphone array, Ethernet port, Power connector, Bluetooth antenna, Volume controls.

Feature	Description
HD Voice Audio	Wideband audio for crystal-clear conversations
Noise Reduction	Advanced algorithms to suppress background noise
Microphone Array	360-degree pickup for full room coverage
Touchscreen Interface	Color display for call management and settings
Ethernet Port	For network connection and PoE support
Bluetooth	For wireless headset or mobile phone pairing
Wi-Fi Connectivity	Wireless network integration
Volume Controls	Physical buttons for quick audio adjustment
MUTE	LED-indicated mute button for privacy
POWER	Turns device on/off

Installation

Unpack and inspect contents. Place on conference table or mount on wall.

Connect to network: Use Ethernet cable to connect to router/switch; PoE capable.
Connect power: Use included power adapter if not using PoE.
Pair Bluetooth devices: Enable Bluetooth on phone and headset/mobile.
Position device: Center in room for optimal microphone pickup.

WARNING! Ensure proper ventilation; do not block vents. Use stable surface.

First-Time Setup

Power on device; follow on-screen prompts.

Network configuration: Auto-detect or manually set IP via touchscreen.
Register to VoIP server: Enter SIP credentials provided by IT.
Set language: In SYSTEM menu, select ENGLISH (default).
Adjust audio settings: Calibrate microphones and speaker levels.
Update firmware: Check for updates via web interface.

CAUTION! Use only approved power adapters. Secure cables to prevent tripping.

Specifications

Audio Technology: HD Voice (wideband), Acoustic Fence technology.
Microphones: 3-element array, 20 ft pickup radius.
Connectivity: Gigabit Ethernet (PoE+), Wi-Fi 802.11ac, Bluetooth 5.0.
Display: 5-inch color touchscreen.
Protocols: SIP, Skype for Business, Zoom, Teams compatible.
Power: 48V PoE or 12V DC adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Dimensions: 12.2" x 2.4" x 10.6".

Controls and Settings

Access menu via touchscreen or web interface. Front Panel: POWER, MUTE, Volume up/down.

Touchscreen: Home, Dial pad, Contacts, Call history, Settings, Bluetooth.

Audio: Microphone gain, Speaker volume, Equalizer presets (Standard, Voice, Music). Network: IP configuration, Wi-Fi setup, VLAN tagging. System: Language, Time zone, Admin password (default: 0000), Firmware update. Calls: Call forwarding, Do not disturb, Auto-answer.

Connecting Devices

Network: Ethernet cable. Bluetooth: Headset or smartphone. Peripheral: USB port for expansion.

Turn off device before connecting cables.
Connect Ethernet to router/switch for PoE or data.
Pair Bluetooth via SETTINGS > Bluetooth > Add device.
Connect optional expansion microphone via USB.

Tip: Use shielded cables for best performance. Keep away from electrical interference.

Making and Managing Calls

Supports voice calls, conference calls, and call transfer.

Make call: Tap Dial pad, enter number, tap Call.
Answer call: Tap Answer or press Volume button.
Mute: Tap MUTE button (LED turns red).
Conference: Merge calls via touchscreen during active call.
Transfer: Tap Transfer, enter destination number.
Volume: Adjust during call with Volume buttons.
Call history: View missed, received, dialed calls.
Contacts: Sync with LDAP or manually add.

WARNING! Do not expose to liquids. Keep food and drinks away from device.

Accessibility Features

Visual alerts: LED indicators for mute/call status. Audio prompts: Voice guidance for key actions. High-contrast display: Adjustable screen settings for visibility. TTY compatible: Connect TTY device via audio jack.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth; avoid abrasive cleaners.

CAUTION! Do not spray directly; keep away from heat sources.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. ICES-003: Complies with Canadian EMI standards. Copyright © 2025 Polycom; trademarks of Plantronics, Inc. For support, visit www.polycom.com/support or contact 1-800-POLYCOM.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/cable	Check PoE switch or power adapter; ensure cable seated.
No network connection	Ethernet/Wi-Fi settings	Verify cable; check IP configuration; restart router.
Poor audio quality	Network/Mic placement	Check bandwidth; reposition device; run audio calibration.
Bluetooth not pairing	Distance/interference	Ensure device in pairing mode; move closer; reduce interference.
Touchscreen unresponsive	Software lock	Restart device; check for firmware update.

Reset: Settings > System > Factory Reset (requires admin password).

Service: 1-800-POLYCOM; www.polycom.com/support