Manage Poly DeskPhone CCX 600 PolyLense

The Poly DeskPhone CCX 600 with PolyLense is a professional-grade VoIP desk phone designed for modern business communications. It features a high-resolution color display, HD voice quality, support for multiple lines, advanced call management, and integration with PolyLense for centralized device management, monitoring, and provisioning. Below are key sections for features, installation, configuration, management, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Using PolyLense Management 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, Handset with HD audio, Ethernet ports, USB port, Headset jack, Volume controls, Navigation keys.

Feature	Description
Display	High-resolution color screen for call information and menus
HD Voice	Wideband audio for crystal-clear call quality
Multiple Lines	Support for up to 12 lines (dependent on configuration)
Ethernet Ports	Dual 10/100/1000 Mbps ports for network and PC pass-through
USB Port	For future expansions or accessories
Headset Jack	3.5mm jack for wired headset connection
Volume Controls	Dedicated buttons for handset, speaker, and ringer volume
Navigation Keys	For menu navigation and call control
PolyLense Integration	Cloud-based device management and monitoring
Power over Ethernet (PoE)	Supported for simplified power and data over single cable

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable to connect LAN port to network switch or router.
Connect PC (optional): Use second Ethernet port for PC pass-through.
Connect handset: Plug handset cord into dedicated jack on phone.
Power the phone: Use included power adapter or PoE from switch.

WARNING! Ensure power source matches phone requirements. Use only approved power adapter.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone may obtain IP automatically via DHCP or require manual setup.
Provisioning: Enter server details for automatic configuration from your VoIP provider.
User credentials: Enter extension number and password if required.
Test call: Make a test call to verify audio quality and connectivity.

CAUTION! Keep phone away from liquids and extreme temperatures.

Specifications

Display: High-resolution color LCD.
Audio: HD Voice, wideband audio support.
Network: Dual 10/100/1000 Mbps Ethernet, PoE (802.3af).
Ports: Handset, headset, USB, Ethernet.
Protocols: SIP, RTP, SRTP, TLS.
Codecs: G.711, G.722, G.729, Opus.
Power Source: PoE or 12V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via dedicated Menu button or touch screen. Front Panel: Volume buttons, Navigation keys, Speakerphone, Mute, Headset.

On-screen Menu: Settings, Call History, Contacts, Network, Audio Settings, PolyLense.

Audio Settings: Handset volume, speaker volume, ringer volume, tone settings. Network: IP configuration, VLAN, QoS. Display: Brightness, contrast, screen timeout. Features: Call forwarding, do not disturb, speed dial.

Connecting to Network

Ethernet: Use CAT5e or higher cable. PoE: Ensure switch provides 802.3af power.

Turn off phone before connecting cables.
Connect Ethernet cable from network to LAN port on phone.
For PC pass-through, connect PC to PC port on phone.
Power on phone and verify network connection via status lights.

Tip: Use quality cables to ensure reliable network performance.

Using PolyLense Management

PolyLense provides cloud-based management for Poly devices.

Access PolyLense: Log in to web portal at lens.poly.com.
Add device: Enter device MAC address or scan QR code.
Configure settings: Apply firmware updates, configure network, set user preferences.
Monitor: View device status, call quality metrics, and alerts.
Troubleshoot: Use diagnostics tools for remote troubleshooting.
Provision: Bulk configure multiple phones with templates.

WARNING! Keep PolyLense credentials secure. Regular firmware updates recommended.

Accessibility Features

Visual: Adjustable screen brightness, high-contrast mode. Audio: Adjustable ringer volume, distinct ring tones, hearing aid compatible. Physical: Large buttons, tactile feedback.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for display and body; dry immediately.

CAUTION! Do not use abrasive cleaners or solvents. Avoid moisture entering ports.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. CE, RCM, ISED certifications. Copyright © Polycom, Inc.; trademarks of Poly. For support, visit www.poly.com/support or contact your authorized Poly dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check power adapter connection; verify PoE switch is providing power.
No network connection	Cable/DHCP	Check Ethernet cable; verify DHCP server is reachable; check VLAN settings.
No audio	Volume/mute	Adjust volume; check mute status; verify handset/headset connection.
Cannot register to server	Configuration	Verify SIP server address and credentials; check network firewall settings.
Poor call quality	Network/QoS	Check network bandwidth; enable QoS on router; update firmware.

Reset: Press and hold # key during boot for factory reset (use caution).

Service: Contact Poly support or authorized service center.