Installation Guide
Tools Needed:
- Ethernet cable
- Power adapter
- Handset cable
- Network switch/router
- Screwdriver (if wall mounting)
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection and power outlet with good ventilation.
- Unpack Components: Remove all packaging materials including phone, handset, power adapter, and cables.
- Connect Network Cable: Connect Ethernet cable from network switch/router to the phone's LAN port.
- Power Connection: Connect the power adapter to the phone and plug into a power outlet.
- Handset Connection: Connect the handset cable to the phone base and handset.
- Power On: Press the power button and wait for the phone to boot up completely.
- Initial Setup: Follow on-screen prompts to configure network settings and user preferences.
- Test Functions: Make a test call to verify audio quality and all features are working properly.
Specifications
| Model Series | POLY-VVX Series |
| Type | Business IP Phone |
| Color | Black / Charcoal |
| Display | 4.3-inch Color LCD (480 x 272 pixels) |
| Network Ports | Dual Gigabit Ethernet (10/100/1000 Mbps) |
| Audio Codecs | G.711, G.722, G.729, Opus |
| Power Options | Power over Ethernet (PoE) or AC adapter |
| Protocol Support | SIP, SCCP, H.323 |
| Power Requirements | 48V DC, 0.35A (PoE Class 2) |
| Dimensions (HxWxD) | 21.5 x 24.5 x 16.5 cm |
| Weight | 1.2 kg |
| Operating Temperature | 0°C to 40°C (32°F to 104°F) |
Warranty Information
- Full Warranty: 2 years parts and labor
- Extended Support: 5 years software updates
- Additional Coverage: Optional premium support available
For warranty service, contact Poly Support at 1-800-765-9966 or visit Poly.com
Key Features
HD Voice Quality
Advanced acoustic technology with wideband audio support delivers crystal-clear voice quality for professional business communications.
NoiseBlock AI
Artificial intelligence-powered noise cancellation technology blocks background noise for clearer conversations in any environment.
Multi-platform Support
Compatible with leading UC platforms including Microsoft Teams, Zoom Phone, RingCentral, and 8x8 for seamless integration.
Bluetooth Connectivity
Built-in Bluetooth 5.0 for wireless headset connectivity and mobile device integration for enhanced mobility.
Power over Ethernet
PoE support simplifies installation by delivering both power and data through a single Ethernet cable.
Expansion Module Support
Supports up to 3 expansion modules for additional line appearances, speed dials, and busy lamp field functionality.
Call Management Features
Call Forwarding
Automatic or manual call forwarding to other extensions or mobile devices
Conference Calling
Multi-party conference calls with up to 6 participants
Call Recording
One-touch call recording for compliance and training purposes
Do Not Disturb
Temporary call blocking with customizable exceptions
Speed Dial
Programmable speed dial buttons for frequently called numbers
Call History
Detailed call logs with timestamps and duration information
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty adapter, PoE switch problem | Check power connection, try different adapter, verify PoE switch functionality |
| No dial tone | Network issue, incorrect configuration, SIP registration failed | Check network connectivity, verify SIP settings, restart phone |
| Poor audio quality | Network congestion, codec mismatch, handset issue | Check network bandwidth, verify codec settings, test with different handset |
| Display not working | Power issue, loose connection, display failure | Check power supply, reseat connections, contact support if persistent |
| Cannot make/receive calls | Firewall blocking, SIP ALG enabled, incorrect credentials | Check firewall settings, disable SIP ALG on router, verify login credentials |
| Bluetooth not connecting | Bluetooth disabled, pairing mode not activated, device compatibility | Enable Bluetooth, activate pairing mode, check device compatibility |
Error Codes
- ERR 001: Network connection failed - Check Ethernet cable and network settings
- ERR 002: SIP registration failed - Verify SIP server settings and credentials
- ERR 003: Configuration error - Reset to factory defaults and reconfigure
- ERR 004: Audio device error - Check handset connection and audio settings
- ERR 005: Firmware update failed - Retry update with stable network connection
- ERR 006: Memory full - Clear call logs and messages
Manual Downloads
Current Model Manuals
POLY-VVX450
Business IP Phone with Color Display
POLY-VVX350
Mid-range Business Phone
POLY-VVX250
Entry-level Business Phone
POLY-VVX150
Basic Business Phone
Popular Previous Models
VVX410
4-line Business Phone
VVX310
3-line Business Phone
VVX210
2-line Business Phone
VVX101
Basic Desk Phone