Poly 2201 Phone Manual

The Poly 2201 is a professional desk phone designed for office environments, featuring HD voice quality, multiple line support, programmable function keys, a backlit display, integrated Ethernet port, headset compatibility, and support for various telephony protocols. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Calling Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Backlit LCD display, Handset, Speakerphone, Programmable keys, Navigation pad, Volume controls, Headset jack, Ethernet ports.

Feature	Description
HD Voice	High-definition audio for clear conversations
Multi-line support	Supports up to 4 lines with individual LEDs
Programmable keys	6 customizable function keys for speed dial or features
Backlit display	2-line LCD with adjustable backlight
Speakerphone	Full-duplex hands-free communication
Headset jack	2.5mm jack for wired headset connection
Ethernet port	10/100 Mbps for network connection
Power adapter port	For external power supply
Volume controls	Separate controls for handset, speaker, and ringer
Navigation pad	4-way directional pad for menu navigation

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable to connect LAN port to switch/router.
Connect handset: Plug coiled handset cord into handset jack.
Connect power: Plug power adapter into phone and wall outlet.
Optional headset: Plug into 2.5mm headset jack.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP; manual setup available in menu.
Line configuration: Enter SIP credentials provided by your service provider.
Set language: In SETTINGS menu, select ENGLISH (default).
Adjust audio: Use volume controls to set handset, speaker, and ringer levels.
Program keys: Assign functions to programmable keys via menu.

CAUTION! Keep phone away from liquids and extreme temperatures.

Specifications

Display: 2-line backlit LCD, 24 characters per line.
Audio: HD voice wideband audio, G.722 codec support.
Network: 10/100 Mbps Ethernet, SIP protocol support.
Connections: Handset jack, headset jack (2.5mm), LAN port, power port.
Programmable keys: 6 keys with dual-color LEDs.
Power: 48V DC via external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Dimensions: 8.5" x 7.2" x 2.1" (216mm x 183mm x 53mm).

Controls and Settings

Access menu via MENU button. Front Panel: Handset, Speakerphone, Mute, Volume controls, Navigation pad, Programmable keys.

Basic Controls: Lift handset to answer; press SPEAKER for hands-free; press MUTE to mute microphone; use volume buttons during call.

Menu Settings: Network configuration, Line settings, Audio settings (ringer type/volume), Time/Date, Programmable key assignment, Language selection (ENGLISH default), System information.

Connecting Devices

Network: Ethernet cable to LAN port. Headset: 2.5mm plug to headset jack.

Turn off phone before connecting devices.
Connect Ethernet cable from phone to network switch/router.
For headset use, plug into headset jack before powering on.
Select headset mode in audio settings if needed.

Tip: Use quality CAT5e or higher Ethernet cable for best performance.

Advanced Calling Features

Supports call hold, transfer, conference, redial, and speed dial.

Make call: Dial number or use speed dial key.
Answer call: Lift handset or press SPEAKER.
Hold: Press HOLD button during call.
Transfer: During call, press TRANSFER, dial number, press TRANSFER again.
Conference: During call, press CONFERENCE, dial second party, press CONFERENCE again.
Redial: Press REDIAL to call last dialed number.
Speed dial: Program keys for one-touch dialing.
Call waiting: Enabled by service provider; hear tone during call.

WARNING! Do not disassemble phone; no user-serviceable parts inside.

Accessibility Features

Adjustable ringer volume and type. Visual ring indicator via LED. Large, backlit buttons for low-light conditions. Hearing aid compatible handset.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth; do not use liquids directly on phone.

CAUTION! Do not use abrasive cleaners or solvents. Keep handset cord away from heat sources.

Regulatory Information

Troubleshooting

Symptom	Possible Cause	Corrective Action
No dial tone	Network/power	Check Ethernet and power connections; verify network settings.
Cannot make calls	SIP configuration	Verify SIP credentials; check with service provider.
Poor audio quality	Network/connections	Check network bandwidth; ensure handset cord fully inserted.
Display blank	Power/backlight	Check power adapter; adjust display brightness in settings.
Programmable keys not working	Configuration	Re-program keys via menu; ensure proper assignment.

Reset: Menu > System > Factory Reset if available (will erase all settings).

Service: 1-800-POLYCOM; www.poly.com