Poly CCX 350 Manual

The Poly CCX 350 is a versatile business media phone designed for Microsoft Teams, featuring a color display, noise-blocking microphone, dedicated Teams key, Bluetooth connectivity, USB and Ethernet ports, and support for Power over Ethernet (PoE). Below are key sections for overview, setup, features, operation, and troubleshooting.

Features at a Glance

Key components: Color display, Handset, Teams key, Volume controls, Navigation cluster, USB port, Ethernet port, Headset port.

Feature	Description
Color display	Shows call information, contacts, and Teams status
Teams key	Direct access to Microsoft Teams functions
NoiseBlock microphone	Reduces background noise for clear audio
Bluetooth connectivity	For wireless headsets and mobile device pairing
USB port	For PC connection and optional accessories
Ethernet port	Network connection with PoE support
Headset port	For wired headset connection
Volume controls	Adjusts handset, speaker, and headset volume
Navigation cluster	For menu navigation and call control
Mute key	Mutes microphone during calls

Installation & Setup

Unpack and inspect contents. Place on stable desk surface.

1. Connect to network: Use Ethernet cable to connect to PoE switch or injector.
2. Connect to PC: Use USB cable for Teams control and firmware updates.
3. Connect handset: Plug handset cord into designated jack.
4. Power on: Device powers automatically via PoE or USB.

WARNING! Use only approved PoE sources. Ensure cables are securely connected.

First-Time Configuration

Power on phone; follow on-screen prompts.

1. Network setup: Automatic via DHCP or manual configuration if required.
2. Microsoft Teams sign-in: Enter credentials when prompted.
3. Configure settings: Set language, time zone, and ringtone via settings menu.
4. Test call: Make a test call to verify audio quality.

CAUTION! Keep device away from liquids and extreme temperatures.

Specifications

• Display: Color LCD, adjustable tilt.
• Audio: Wideband audio, NoiseBlock technology.
• Connectivity: Gigabit Ethernet, USB 2.0, Bluetooth 5.0.
• Power: IEEE 802.3af PoE or USB power.
• Compatibility: Microsoft Teams certified, Skype for Business.
• Supported protocols: SIP, RTP, HTTPS.
• Operating Temp: 0°C to 40°C (32°F to 104°F).
• Certifications: FCC, CE, RoHS.

Controls and Functions

Access menu via navigation keys. Front Panel: Teams key, Mute, Volume up/down, Navigation cluster, Home key.

Display icons: Call status, Bluetooth, Mute, Network, Battery (if headset connected).

Settings: Sound (volume, ringtone), Display (brightness, timeout), Network (IP configuration), Bluetooth (pair devices). Teams: Contacts, call history, meetings, status. Advanced: Firmware update, factory reset.

Connecting Devices

Headset: Wired via headset port or Bluetooth. PC: USB for Teams control. Network: Ethernet for PoE and data.

1. Turn off device before connecting accessories.
2. Pair Bluetooth headset via settings menu.
3. Select audio source via sound settings (handset, speaker, headset).

Tip: Use certified Poly accessories for optimal performance.

Using with Microsoft Teams

Supports calls, meetings, and contacts.

1. Sign in: Enter Microsoft 365 credentials.
2. Make call: Use dial pad or contacts list; press Teams key for quick access.
3. Join meeting: Select meeting from calendar or enter meeting ID.
4. Mute/unmute: Press Mute key or use Teams interface.
5. Transfer call: Use transfer function during active call.
6. Hold/resume: Place call on hold with hold key.
7. Volume adjustment: Use volume keys during call.
8. Status: Set availability status via Teams key.

WARNING! Do not expose to direct sunlight; may affect display visibility.

Accessibility & Settings

Accessibility: High-contrast display option, adjustable ringtone volume. Settings: Language, time format, network configuration, firmware update.

Care & Maintenance

Unplug before cleaning. Use soft, dry cloth; avoid chemicals.

CAUTION! Do not use abrasive cleaners; keep vents clear of dust.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits. Copyright © Poly. For support, visit www.poly.com/support or contact 1-800-765-9266.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/USB issue	Check Ethernet/USB connection; verify PoE switch power.
No network	Cable/DHCP	Check cable; restart device; verify DHCP settings.
Teams not signing in	Credentials/network	Verify username/password; check network connectivity.
No audio	Volume/mute	Adjust volume; check mute status; verify audio source.
Bluetooth not pairing	Distance/settings	Ensure headset in pairing mode; move closer; re-pair.

Reset: Settings > System > Reset to factory defaults if needed.

Service: 1-800-765-9266; www.poly.com/support