Poly CCX 350 User Manual

The Poly CCX 350 is a professional business phone designed for modern office environments, featuring a high-resolution color display, support for multiple lines, advanced call management, Bluetooth connectivity, USB connectivity, HD voice quality, and integration with leading unified communications platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Base unit, Ethernet port, USB port, Headset jack, Volume controls, Navigation keys.

Feature	Description
Color Display	High-resolution screen for call information and menus
Multiple Line Support	Supports up to 12 lines with individual line keys
Bluetooth Connectivity	For wireless headset and mobile device pairing
USB Port	For connectivity to PC and software configuration
HD Voice	Wideband audio for crystal clear conversations
Power over Ethernet (PoE)	Simplified installation with single cable for power and data
Headset Jack	3.5mm jack for wired headset connection
Conference Calling	Support for multi-party conference calls
Programmable Keys	Customizable keys for speed dial and features
Unified Communications	Integration with Microsoft Teams, Zoom, and others

Installation

Unpack and inspect contents. Place on stable surface near power outlet.

Connect to network: Use Ethernet cable to connect to PoE switch or router.
Connect handset: Attach coiled handset cord to base unit and handset.
Connect power: If not using PoE, connect AC power adapter to base unit.
Connect peripherals: Attach headset to headset jack if needed.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP; configure manually if needed.
Server registration: Enter SIP server details provided by your administrator.
User configuration: Enter extension number and password.
Feature setup: Configure voicemail, call forwarding, and other features.

CAUTION! Keep device away from liquids and extreme temperatures.

Specifications

Display: 3.5-inch color LCD with 320x240 resolution.
Network: 10/100/1000 Mbps Ethernet with PoE (802.3af).
Audio: HD voice with wideband audio support.
Connectivity: Bluetooth 4.2, USB 2.0, 3.5mm headset jack.
Lines: Up to 12 SIP lines with visual status indicators.
Supported Protocols: SIP, RTP, SRTP, TLS.
Power Source: PoE or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via MENU button or touch screen. Front Panel: Navigation keys, Volume controls, Speakerphone, Mute, Headset.

Display Interface: Touch-sensitive icons for calls, contacts, history, settings.

Basic Settings: Time/Date, Language, Display brightness, Ring tones. Network: IP configuration, VLAN, QoS. Audio: Volume levels, Tone settings, Equalizer. Features: Call forwarding, Voicemail, Do not disturb, Conference. Security: Password, Encryption settings, Admin access.

Connecting Devices

Network: Ethernet cable to PoE switch. USB: Connect to computer for management. Bluetooth: Pair with compatible headsets.

Turn off phone before connecting cables.
Match cables to correct ports (Ethernet to network port).
For Bluetooth: Enable pairing mode on headset, then search from phone menu.

Tip: Use quality CAT5e or better Ethernet cables for best performance.

Advanced Call Features

Supports advanced telephony features for business use.

Call Transfer: Press TRANSFER during call, dial number, press TRANSFER again.
Conference Calls: Press CONFERENCE, dial first party, press CONFERENCE again for additional parties.
Call Forwarding: Menu > Features > Call Forward > set destination number.
Voicemail: Press voicemail key or dial voicemail access number.
Do Not Disturb: Enable to silence rings and send calls directly to voicemail.
Speed Dial: Program frequently called numbers to programmable keys.
Call History: View missed, received, and dialed calls from history menu.
Headset Operation: Press headset button to answer/end calls hands-free.

WARNING! Do not use phone while driving. Use hands-free options when mobile.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio: Adjustable ring volume and tones. Display: Adjustable contrast and font size. TTY Support: Compatible with teletype devices.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for display; dry cloth for body. Do not use abrasive cleaners.

CAUTION! Never spray liquids directly on device. Avoid cleaning agents containing alcohol or ammonia.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. CE marked for European compliance. Copyright © 2023 Poly; trademarks of HP Inc. For support, visit www.poly.com/support or contact 1-800-765-9266.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power connection	Check PoE switch or power adapter connection; ensure cable is secure.
No network connection	Cable/configuration	Check Ethernet cable; verify network settings; restart phone.
No audio	Volume/mute	Check volume settings; ensure mute is off; test with headset.
Cannot make/receive calls	Registration	Verify SIP credentials; check server connectivity; contact administrator.
Bluetooth not connecting	Pairing mode/distance	Ensure headset in pairing mode; move devices closer; remove obstacles.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: 1-800-765-9266; www.poly.com/support