Poly CCX 400 Manual

The Poly CCX 400 is a professional business phone designed for modern office environments, featuring a color display, support for multiple lines, HD voice quality, USB and Bluetooth connectivity, and integration with leading unified communications platforms. Below are key sections covering setup, features, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation & Setup 3. First-Time Configuration 4. Specifications 5. Controls and Functions 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Base unit, Ethernet port, USB port, Headset jack, Volume controls, Navigation keys.

Feature	Description
Color Display	2.8-inch screen for call information and menus
HD Voice	Wideband audio for crystal-clear calls
Multiple Lines	Support for up to 4 SIP lines
USB Port	For connectivity and optional accessories
Bluetooth	Wireless headset and device pairing
Headset Jack	3.5mm port for wired headsets
Ethernet Port	Network connection with PoE support
Navigation Keys	For menu navigation and call control
Speakerphone	Full-duplex hands-free communication
Programmable Keys	Customizable for speed dial and features

Installation & Setup

Unpack and inspect contents. Place on stable surface near power and network outlet.

Connect to network: Use Ethernet cable to connect to PoE switch or router.
Connect handset: Plug handset cord into base unit.
Power connection: Use included power adapter or PoE.
Optional accessories: Connect headset to jack or pair Bluetooth device.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Configuration

Power on phone; follow on-screen prompts.

Network setup: Phone will attempt DHCP; configure static IP if needed via menu.
SIP account configuration: Enter server details, username, password provided by IT.
Date and time: Set automatically via NTP or manually.
Language selection: Choose preferred display language.
Test call: Make test call to verify configuration.

CAUTION! Keep firmware updated for security and feature enhancements.

Specifications

Display: 2.8-inch color TFT LCD.
Audio: HD Voice, wideband support (G.722).
Network: 10/100 Mbps Ethernet, PoE (802.3af).
Connectivity: USB 2.0, Bluetooth 4.2, 3.5mm headset jack.
Protocols: SIP over TCP/UDP, TLS, SRTP.
Power: 12V DC or PoE.
Operating Temp: 0°C to 40°C (32°F to 104°F).
Dimensions: 200mm x 180mm x 150mm (base unit).

Controls and Functions

Access menu via navigation keys. Front Panel: LCD display, Soft keys, Navigation pad, Volume buttons, Mute button.

Handset: Standard telephone keypad, Redial, Hold, Transfer, Conference buttons.

Menu Functions: Call history, Contacts, Settings (Network, Audio, Display), Phone status. Programmable Keys: Configure for speed dial, line selection, call features. Audio Settings: Handset volume, speaker volume, ringer volume, tone settings.

Connecting Devices

Network: Ethernet cable to router/switch. Headset: Wired via 3.5mm jack or Bluetooth pairing. USB: For future expansion.

Turn off phone before connecting accessories.
For Bluetooth: Enable pairing mode on headset, access phone Bluetooth menu to pair.
For wired headset: Plug directly into headset jack.

Tip: Use quality Ethernet cables for reliable network connection.

Using Phone Features

Basic call functions: Make call using keypad or contacts list. Answer call by lifting handset or pressing speaker button.

Hold: Press Hold button during call.
Transfer: Press Transfer, enter destination number, complete transfer.
Conference: Establish first call, press Conference, dial second party, press Conference again.
Call History: Access via dedicated button or menu.
Contacts: Store and manage contacts locally or sync with directory.
Voicemail: Access via voicemail button or dial code.
Do Not Disturb: Enable via menu or programmable key.

WARNING! Do not expose phone to liquids. Keep away from heat sources.

Accessibility Features

Visual: Adjust display contrast, font size. Audio: Adjust ringer volume, tone frequency. Physical: Large keypad buttons, tactile feedback.

Care & Maintenance

Unplug before cleaning. Use slightly damp cloth for exterior; dry immediately. Do not use abrasive cleaners.

CAUTION! Avoid liquids entering device. Clean handset regularly for hygiene.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. CE marked for European market. Copyright © Poly; all trademarks property of their respective owners. For support, visit www.poly.com/support or contact 1-800-765-9266.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power adapter/PoE	Check power connection; try different outlet; verify PoE switch.
No network connection	Cable/DHCP	Check Ethernet cable; restart phone; verify network settings.
No dial tone	SIP configuration	Verify SIP account settings; check with IT administrator.
Poor audio quality	Network/audio settings	Check network bandwidth; adjust audio codec settings.
Display issues	Settings/power	Adjust display contrast; restart phone; check for firmware updates.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: 1-800-765-9266; www.poly.com/support