Poly CCX 500 Business Media Phone Manual

The Poly CCX 500 is a versatile business media phone designed for modern office environments, featuring a color display, support for multiple lines, integrated Bluetooth, USB connectivity, HD voice, and compatibility with various UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Base unit, Ethernet port, USB port, Headset jack, Bluetooth connectivity.

Feature	Description
Color Display	3.5-inch color screen for call management and UC applications
Multiple Lines	Supports up to 12 lines for call handling
Bluetooth	Connect wireless headsets and mobile devices
USB Port	For connecting peripherals or charging devices
Ethernet Port	Network connectivity with PoE support
HD Voice	Wideband audio for crystal clear conversations
Headset Jack	3.5mm jack for wired headsets
Speakerphone	Full-duplex speakerphone with noise reduction
UC Integration	Compatible with Microsoft Teams, Zoom, and other platforms
Programmable Keys	Customizable keys for speed dial and functions

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect to PoE switch or router.
Connect handset: Attach coiled handset cord to base unit and handset.
Connect power: Use included power adapter if not using PoE.
Connect peripherals: Attach headset to 3.5mm jack or USB device to USB port.

WARNING! Use only approved power adapters. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP; configure manually if needed.
Server registration: Enter SIP server details provided by your administrator.
User account setup: Enter extension number and credentials.
Personalize settings: Set language, time zone, and ring tones.

CAUTION! Keep device away from liquids and extreme temperatures.

Specifications

Display: 3.5-inch color TFT LCD, 320 x 240 resolution.
Network: 10/100/1000 Ethernet with IEEE 802.3af PoE.
Audio: HD voice wideband (G.722), noise reduction, acoustic echo cancellation.
Connectivity: Bluetooth 5.0, USB 2.0, 3.5mm headset jack.
Protocols: SIP, RTP, SRTP, TLS.
UC Support: Microsoft Teams, Zoom Phone, RingCentral, 8x8.
Power Source: PoE (802.3af) or 12V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via Settings button. Front Panel: Volume keys, Mute, Headset, Speakerphone, Navigation pad.

Display Interface: Home screen shows time, date, line status, and UC presence. Soft keys change context based on active screen.

Settings: Network configuration, Audio settings (ringer volume, speaker volume), Display settings (brightness, contrast), UC application configuration, Programmable keys assignment. Advanced: Firmware upgrade, Factory reset, Call forwarding, Do Not Disturb.

Connecting Devices

Network: Ethernet cable to switch/router. Headsets: Wired via 3.5mm jack or wireless via Bluetooth. USB: Connect flash drive for configuration or charging cable for mobile device.

Turn off phone before connecting wired peripherals.
For Bluetooth pairing: Enable Bluetooth on phone and device, follow pairing prompts.
For USB devices: Insert into USB port; phone will detect compatible devices.

Tip: Use quality Ethernet cables for reliable network connectivity.

Using Phone Features

Supports voice calls, UC applications, and media functions.

Make call: Lift handset or press Speakerphone, dial number, or use directory.
Answer call: Lift handset, press Speakerphone, or press Answer soft key.
Hold call: Press Hold button; resume with Resume soft key.
Transfer call: Press Transfer, enter destination, press Transfer again.
Conference call: During active call, press Conference, dial second party, press Conference again.
Voicemail: Press Messages key or dial voicemail access number.
UC apps: Press dedicated UC key to launch Teams, Zoom, or other applications.
Directory: Access corporate directory or personal contacts.

WARNING! Do not disassemble device; no user-serviceable parts inside.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Separate volume controls for ringer, speaker, headset. High-contrast display mode available in settings. TTY compatibility when connected to compatible TTY device.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth with mild detergent; dry immediately. Do not use abrasive cleaners or solvents.

CAUTION! Avoid getting moisture into openings. Do not spray directly on device.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. CE marked for European market. ICES-003 compliant for Canada. Contains FCC ID: XXXXXXXXX. For support, visit www.poly.com/support or contact 1-800-765-9266.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check PoE switch or power adapter connection; try different outlet.
No network connectivity	Cable/configuration	Check Ethernet cable; verify network settings; restart phone.
No audio	Volume settings/connections	Check volume levels; ensure handset is properly connected; test with headset.
Cannot register to server	Credentials/network	Verify SIP credentials; check network connectivity to SIP server.
Bluetooth not connecting	Pairing mode/distance	Ensure Bluetooth is enabled on both devices; stay within 30 feet; re-pair.
Display issues	Settings/power	Adjust brightness/contrast; restart phone; check for firmware updates.

Reset: Settings > System > Reset to factory defaults (requires admin password).

Service: 1-800-765-9266; www.poly.com/support