Poly CCX 500 Manual

The Poly CCX 500 is a professional-grade business phone designed for modern office environments, featuring a high-resolution color display, advanced call management capabilities, support for multiple lines, HD voice quality, Bluetooth connectivity, USB port for headset integration, and compatibility with leading UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Color LCD touchscreen, Handset, Base unit, Ethernet port, USB port, Headset jack, Bluetooth antenna, Power adapter.

Feature	Description
Color Display	High-resolution touchscreen for call management and contacts
HD Voice	Wideband audio for crystal-clear call quality
Bluetooth	Wireless connectivity for headsets and mobile devices
USB Port	For headset connection and firmware updates
Multiple Lines	Support for up to 12 lines with busy lamp field
Ethernet Port	PoE (Power over Ethernet) and network connection
Headset Jack	3.5mm port for wired headset connection
Programmable Keys	Customizable buttons for speed dial and features
Speakerphone	Full-duplex speaker for hands-free conversations
UC Integration	Compatible with Microsoft Teams, Zoom, and other platforms

Installation

Unpack and inspect contents. Place on stable surface near power outlet.

1. Connect to network: Use Ethernet cable to connect to PoE switch or router.
2. Connect power: If not using PoE, connect the power adapter to base unit.
3. Attach handset: Connect handset cord to base unit and handset.
4. Connect headset: Plug wired headset into 3.5mm jack or pair Bluetooth headset.

WARNING! Use only Poly-approved power adapters. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

1. Network configuration: Phone will attempt DHCP; enter static IP if required.
2. Server registration: Enter SIP server details provided by your administrator.
3. User configuration: Enter extension number and password.
4. Personalize settings: Set language, time zone, and ringtone preferences.

CAUTION! Keep device away from liquids and extreme temperatures during setup.

Specifications

• Display: 4.3-inch color touchscreen, 480 x 272 pixels.
• Audio: HD Voice, wideband audio support (G.722).
• Connectivity: Gigabit Ethernet, Bluetooth 4.2, USB 2.0.
• Protocols: SIP, RTP, SRTP, TLS.
• Power: PoE (802.3af) or 12V DC power adapter.
• Memory: 128MB RAM, 256MB flash storage.
• Supported Codecs: G.711, G.722, G.729, Opus.
• Operating Temperature: 32°F to 104°F (0°C to 40°C).
• Dimensions: 8.3 x 7.1 x 5.9 inches (base unit).

Controls and Settings

Access menu via touchscreen or physical buttons. Front Panel: Volume keys, Mute button, Home button, Navigation cluster.

Touchscreen Interface: Home screen with call status, contacts, history, and settings access.

Call Settings: Forwarding, waiting, transfer, conference. Audio Settings: Volume, ringtone, headset mode, equalizer. Network Settings: IP configuration, VLAN, QoS. System Settings: Language, time, screen timeout, firmware update. Programmable Keys: Assign speed dial, line keys, or feature access.

Connecting Devices

Network: Ethernet cable to PoE switch. Headset: Wired via 3.5mm jack or Bluetooth pairing. Computer: USB connection for softphone integration.

1. Turn off phone before connecting accessories.
2. Match cables to correct ports (Ethernet to LAN port).
3. For Bluetooth: Enable pairing mode on headset, then select from phone menu.

Tip: Use certified Poly headsets for optimal audio performance.

Call Management

Supports basic and advanced call features.

1. Make call: Dial number using keypad or select from contacts/history.
2. Answer call: Press Answer button or lift handset.
3. Hold call: Press Hold button during active call.
4. Transfer call: Press Transfer, enter destination, then complete transfer.
5. Conference call: During call, press Conference, dial second party, then merge.
6. Forward calls: Set up call forwarding in call settings menu.
7. Voicemail: Press Voicemail key or dial voicemail access number.
8. Call history: View missed, received, and dialed calls in history menu.

WARNING! Do not use phone while driving. Use hands-free options when appropriate.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Customizable ringtone volume and frequencies. TTY Compatibility: Supports teletypewriter devices when properly configured. Large Text Option: Increase font size in display settings.

Care & Cleaning

Unplug before cleaning. Use slightly damp, lint-free cloth for display and housing. Do not use abrasive cleaners or solvents.

CAUTION! Avoid liquid contact with ports and openings. Never submerge device.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. CE marked for European compliance. ICES-003 compliant for Canada. Contains FCC ID: XYZ-CCX500-01. For support, visit www.poly.com/support or contact 1-800-POLYCOM.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check PoE switch or power adapter connection; try different outlet.
No network connection	Cable/config	Verify Ethernet cable; check network settings; restart phone.
No audio	Volume/mute	Check volume settings; ensure not muted; test with handset.
Cannot register	Server credentials	Verify SIP server address, username, and password with administrator.
Bluetooth not pairing	Distance/mode	Ensure headset in pairing mode; move closer to phone; restart both devices.
Poor call quality	Network/QoS	Check network bandwidth; enable QoS on router; update firmware.
Screen unresponsive	Software	Restart phone; perform factory reset if needed (backup settings first).

Reset: Settings > System > Reset to factory defaults.

Service: 1-800-POLYCOM; www.poly.com/support