Poly CCX 505 Manual

The Poly CCX 505 is a professional-grade business phone designed for modern office environments, featuring advanced call management, HD voice quality, multiple connectivity options, and integration with unified communications platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

Features at a Glance

Key components: Color display, handset, Ethernet ports, USB port, headset jack, programmable keys.

Feature	Description
HD Voice	Wideband audio for crystal-clear conversations
Color Display	Backlit LCD for call information and menus
Programmable Keys	Customizable for speed dial, line appearances, features
PoE Support	Power over Ethernet (802.3af) for simplified installation
Dual Ethernet Ports	Network pass-through for connecting a computer
USB Port	For future expansion and accessories
Headset Port	3.5mm jack for wired headset connectivity
Volume Controls	Independent controls for handset, speaker, ringer
Message Waiting Indicator	LED for visual voicemail notification
Supported Protocols	SIP, RTP, SRTP, TLS for secure communications

Installation

Unpack and inspect contents. Place on stable surface.

1. Connect to network: Use Ethernet cable to connect LAN port to switch/router.
2. Connect power: Use included power adapter or PoE from switch.
3. Connect handset: Plug coiled cord into handset and base.
4. Optional headset: Plug into 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

1. Network configuration: Obtain IP address automatically via DHCP or enter manually.
2. Server configuration: Enter SIP server address provided by your service provider.
3. Account registration: Enter username, password, and authentication details.
4. Date and time: Set time zone and synchronization method (NTP recommended).

CAUTION! Secure all cables to prevent tripping hazards.

Specifications

• Display: 3.5-inch color LCD with backlight.
• Audio: HD voice (wideband), full-duplex speakerphone.
• Network: 10/100/1000 Mbps Ethernet, 802.3af PoE.
• Protocols: SIP 2.0, RTP/RTCP, SRTP, TLS.
• Codecs: G.711, G.722, G.729, Opus.
• Programmable Keys: Up to 12 configurable keys.
• Power Supply: 48V DC via PoE or external adapter.
• Operating Temperature: 32°F to 104°F (0°C to 40°C).
• Certifications: FCC, CE, RCM, UL.

Controls and Settings

Access menu via MENU button. Navigation: 4-way navigation pad with center SELECT.

Front Panel: Handset, speakerphone, volume controls, mute, headset, programmable keys.

Basic Settings: Display contrast/brightness, ring tones, date/time. Network: IP configuration, VLAN, QoS. Audio: Handset/speaker volume, tone settings, noise reduction. Features: Call forward, DND, speed dial, BLF. Security: Admin password, SIP authentication.

Connecting Devices

Network: Ethernet to LAN port. Computer: Connect to PC port for network pass-through. Headset: 3.5mm jack.

1. Turn off phone before connecting additional devices.
2. Match cables to correct ports (Ethernet to LAN, computer to PC).
3. Verify connections are secure.

Tip: Use quality Ethernet cables (Cat5e or higher) for best performance.

Advanced Call Features

Supports multiple lines, call transfer, conferencing, voicemail.

1. Make call: Lift handset or press speakerphone, dial number.
2. Answer call: Press line key, ANSWER softkey, or lift handset.
3. Hold: Press HOLD button during active call.
4. Transfer: Press TRANSFER, dial target, press TRANSFER again.
5. Conference: Press CONFERENCE, dial participant, press CONFERENCE to merge.
6. Voicemail: Press voicemail key or dial voicemail access number.
7. Speed dial: Press programmed speed dial key.
8. Call history: Press HISTORY to view missed/received/dialed calls.

WARNING! Do not expose phone to liquids. Keep away from heat sources.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Independent volume controls for ringer, handset, speaker. Hearing aid compatible: TIA-1083 compliant. Large font option: Available in display settings.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth; avoid abrasive cleaners.

CAUTION! Do not use alcohol, solvents, or compressed air. Keep ports free of debris.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE: Conforms to European directives. Copyright © Poly. All trademarks are property of their respective owners. For support, visit www.poly.com/support or contact your authorized reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No dial tone	Network/Power	Check Ethernet/PoE connection; verify power adapter; restart phone.
Cannot register	Configuration	Verify SIP server settings, username, password; check network connectivity.
Poor audio quality	Network/Codec	Check network QoS settings; verify codec compatibility with server.
Display blank	Power/Backlight	Check power source; adjust display brightness in settings.
Keys not responding	Software	Restart phone; perform factory reset if needed (backup config first).

Reset: Menu > Settings > System > Reset to factory defaults.

Service: Contact Poly support or authorized service center.