Poly CCX 600 Business Media Phone Manual

The Poly CCX 600 is a versatile business media phone designed for modern workplaces, featuring a high-resolution color display, support for multiple lines, integrated Bluetooth, USB connectivity, HD voice, and compatibility with leading UC platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Speakerphone, Ethernet ports, USB port, Headset jack, Volume controls, Programmable keys.

Feature	Description
Color Display	High-resolution screen for call information and menus
Multiple Line Support	Supports up to 12 SIP lines
Bluetooth	For wireless headset connectivity
USB Port	For headset connection or future expansions
HD Voice	Wideband audio for crystal-clear calls
Gigabit Ethernet	For network connectivity and PoE support
Programmable Keys	Customizable for speed dial, line appearances, and features
Speakerphone	Full-duplex for natural conversations
Headset Jack	3.5mm jack for wired headset connection
Volume Controls	Independent controls for handset, speaker, and ringer

Installation

Unpack and inspect contents. Place on stable surface near network connection.

Connect to network: Use Ethernet cable to connect LAN port to switch/router. Use PoE or included power adapter.
Connect handset: Plug handset cord into dedicated jack on phone base.
Connect optional headset: Plug into 3.5mm headset jack or pair Bluetooth headset.
Power on phone: Connect power adapter or ensure PoE is active.

WARNING! Use only approved power sources. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP. For static IP, configure via web interface.
Account registration: Enter SIP server details provided by your service provider.
Set language: In Settings menu, select preferred language (default ENGLISH).
Configure time/date: Set manually or via NTP server.
Program keys: Assign functions to programmable keys via web interface or phone menu.

CAUTION! Handle handset cord carefully to avoid damage to connectors.

Specifications

Display: 4.3-inch color LCD with backlight.
Network: Dual Gigabit Ethernet ports with PoE (802.3af).
Audio: HD voice wideband (G.722), handset and speakerphone.
Connectivity: USB 2.0, Bluetooth 4.2, 3.5mm headset jack.
Protocols: SIP over TCP/UDP, TLS, SRTP.
Power: PoE (802.3af) or 5V DC power adapter.
Operating Temp: 0°C to 40°C (32°F to 104°F).
Supported Platforms: BroadWorks, Metaswitch, Asterisk, and other SIP-based platforms.

Controls and Settings

Access menu via dedicated Menu button or touch screen. Front controls: Volume up/down, Mute, Headset, Speakerphone, Navigation keys.

Programmable Keys: Configure via web interface for speed dial, BLF, call park, etc.

Settings Menu: Audio (volume, tone), Display (brightness, contrast), Network (IP settings), Accounts (SIP registration), Features (call forwarding, DND). Web Interface: Advanced configuration at phone's IP address.

Connecting Devices

Network: Ethernet cable to LAN port. Headset: Wired via 3.5mm jack or Bluetooth pairing. USB: For compatible USB headsets.

Turn off phone before connecting wired accessories.
For Bluetooth: Enable Bluetooth in menu, put headset in pairing mode, select from discovered devices.
For network: Ensure cable is securely connected to both phone and switch.

Tip: Use Cat5e or better Ethernet cable for optimal performance.

Using Phone Features

Supports basic and advanced telephony features.

Making calls: Lift handset or press Speakerphone, dial number, or use speed dial.
Receiving calls: Answer by lifting handset, pressing Speakerphone, or Answer softkey.
Hold: Press Hold button during active call.
Transfer: Press Transfer, enter destination number, complete transfer.
Conference: During call, press Conference, dial second party, press Conference again to merge.
Call forwarding: Enable via Features menu or web interface.
Do Not Disturb: Press DND key or enable in menu.
Voicemail: Access via programmed key or dial voicemail number.

WARNING! Do not expose phone to liquids. Keep away from heat sources.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Independent volume controls for ringer, handset, speaker. Hearing aid compatible: Handset meets HAC standards. Large font option: Available in display settings.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior; dry immediately. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly on phone. Avoid getting moisture in openings.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial environments. CE marked. RCM compliant. Contains FCC ID: XXXXX-XXXXX. For support, visit www.poly.com/support or contact your authorized Poly partner.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check PoE switch or power adapter connection; try different outlet.
No network connectivity	Cable/DHCP	Check Ethernet cable; verify DHCP server is reachable; try static IP.
No audio	Volume/mute	Check volume settings; ensure mute is off; verify handset cord is connected.
Cannot register	SIP credentials	Verify username/password/server; check network firewall settings.
Bluetooth not pairing	Distance/settings	Ensure headset is in pairing mode; move closer to phone; restart pairing.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: Contact Poly support or authorized service center. Do not attempt internal repairs.