Poly CCX 600 Manual

The Poly CCX 600 is a professional-grade business phone designed for modern office environments, featuring a high-resolution color display, advanced audio technology with noise suppression, support for multiple lines, USB and Bluetooth connectivity, compatibility with leading UC platforms, and intuitive user interface. Below are key sections for overview, setup, features, operation, configuration, and support.

Features at a Glance

Key components: Color LCD display, Handset, Speakerphone, Navigation keys, Volume controls, USB port, Headset jack, Ethernet port.

Feature	Description
High-resolution display	Color screen for call information and menus
NoiseBlock technology	Advanced noise suppression for clear audio
Multiple line support	Supports up to 12 lines with busy lamp field
USB connectivity	For PC connection and power
Bluetooth support	Wireless headset compatibility
UC platform compatible	Works with Microsoft Teams, Zoom, etc.
Speakerphone	Full-duplex for natural conversations
Headset port	3.5mm jack for wired headsets
Ethernet port	Network connection for VoIP
Programmable keys	Customizable for speed dial and functions

Installation & Setup

Unpack and inspect contents. Place on desk or mount on wall.

1. Connect to network: Use Ethernet cable to connect to PoE switch or router.
2. Connect to PC: Use USB cable for power and UC integration.
3. Connect handset: Plug coiled cord into handset and base.
4. Power on: Phone will boot and obtain network configuration.

WARNING! Use only approved power sources. Ensure proper ventilation around device.

First-Time Configuration

Power on phone; follow on-screen prompts.

1. Network setup: Phone will auto-detect PoE or use USB power.
2. UC platform setup: Sign in to your UC account through phone interface.
3. Configure lines: Assign extension numbers through admin portal.
4. Set preferences: Configure ring tones, display brightness, language.

CAUTION! Keep firmware updated for optimal performance and security.

Specifications

• Display: 4.3-inch color LCD with touch support.
• Audio: HD Voice wideband audio, Acoustic Fence technology.
• Connectivity: Gigabit Ethernet, USB 2.0, Bluetooth 5.0.
• Power: PoE (802.3af) or USB power.
• Compatibility: SIP 2.0, Microsoft Teams, Zoom Phone, RingCentral.
• Memory: 128MB flash, 256MB RAM.
• Physical: Desk or wall mountable, adjustable footstand.
• Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Interface

Access menu via touch screen or navigation keys. Front Panel: Mute button, Volume controls, Home key, Headset key.

Display Interface: Home screen shows lines, presence, recent calls. Navigation through touch or directional pad.

Settings: Display brightness, contrast, backlight timeout. Audio: Ring tone selection, volume levels for handset, speaker, headset. Network: IP configuration, VLAN settings, QoS. UC: Account settings, presence, calendar integration.

Connecting Devices

Headset: 3.5mm jack or Bluetooth pairing. PC: USB for UC control. Network: Ethernet for VoIP.

1. Turn off phone before connecting wired headset.
2. For Bluetooth: Enable pairing mode on headset, select from phone menu.
3. For USB: Connect to PC before powering on for automatic driver installation.

Tip: Use certified Poly headsets for optimal audio quality and compatibility.

Making & Managing Calls

Supports voice calls, video calls (through UC client), conferencing.

1. Make call: Lift handset or press speaker, dial number or select contact.
2. Answer call: Press answer key or lift handset.
3. Hold: Press hold button during active call.
4. Transfer: Press transfer, dial recipient, complete transfer.
5. Conference: Merge multiple calls into conference.
6. Call history: Access recent calls, missed calls, dialed numbers.
7. Contacts: Sync with UC directory or manually add contacts.
8. Voicemail: Access through voicemail key or dial code.

WARNING! Do not expose phone to liquids. Keep food and drinks away from device.

Advanced Features

Busy Lamp Field: Visual indicator of colleague availability. UC Integration: One-touch join for meetings, calendar view. Call Recording: Initiate recording through UC client. Customizable Keys: Program keys for speed dial, features, or functions.

Care & Maintenance

Unplug before cleaning. Use slightly damp cloth for display; dry cloth for body. Do not use abrasive cleaners.

CAUTION! Avoid direct sunlight and extreme temperatures. Keep vents clear of obstructions.

Regulatory Information

FCC Part 15: Class A digital device; complies with interference limits for business environments. CE marked for European compliance. Copyright © Poly; trademarks of Plantronics, Inc. For support, visit www.poly.com/support or contact 1-800-POLYCOM.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/connection	Check PoE switch or USB connection; try different cable.
No network	Ethernet cable/config	Check cable connection; verify network settings; restart phone.
No audio	Volume/mute/connections	Check mute status; adjust volume; verify handset connection.
Display issues	Settings/brightness	Adjust display brightness; restart phone; check for damage.
UC not syncing	Account/network	Verify login credentials; check network connectivity; restart.

Reset: Settings > System > Reset to factory defaults if needed.

Service: 1-800-POLYCOM; www.poly.com/support