Poly CCX 600 User Manual

The Poly CCX 600 is a professional-grade business media phone designed for Microsoft Teams, featuring a high-resolution color display, noise-blocking microphone, integrated Teams controls, Bluetooth connectivity, USB and Ethernet ports, and support for hands-free calling. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Microsoft Teams 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Teams control buttons, Handset, Speakerphone, Microphone, Volume controls, USB-C port, Ethernet port, Bluetooth antenna.

Feature	Description
Color Display	High-resolution screen for Teams interface and caller ID
Teams Controls	Dedicated buttons for Teams calls, meetings, and contacts
NoiseBlock Microphone	Advanced noise cancellation for clear audio
USB-C Port	For power and PC connectivity
Ethernet Port	Network connection for Teams calls
Bluetooth	Connect wireless headsets or mobile devices
Speakerphone	Full-duplex hands-free calling
Volume Controls	Adjust handset, speaker, and ringer volume
Headset Port	3.5mm jack for wired headsets
Power Adapter	Included for AC power connection

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Plug Ethernet cable into port and router/switch.
Connect to computer: Use USB-C cable to connect to PC for Teams control.
Connect power: Plug power adapter into USB-C port and wall outlet.
Attach handset: Connect coiled handset cord to phone base.

WARNING! Use only included power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone should auto-detect network via Ethernet.
Teams setup: Ensure Microsoft Teams is running on connected PC.
User login: Follow prompts to sign into Teams account.
Audio calibration: Run audio setup wizard for microphone and speaker.
Bluetooth pairing: Access settings to pair wireless headsets if needed.

CAUTION! Place phone on stable surface away from heat sources.

Specifications

Display: 4.3-inch color LCD, 480 x 272 resolution.
Audio: Wideband audio, NoiseBlock microphone, HD voice.
Connectivity: USB-C, Gigabit Ethernet, Bluetooth 5.0, 3.5mm headset jack.
Teams Integration: Native Microsoft Teams experience with dedicated buttons.
Power: USB-C power adapter (included), 5V DC.
Supported Platforms: Microsoft Teams (Windows, Mac).
Operating Temp: 0°C to 40°C (32°F to 104°F).
Dimensions: 210mm x 180mm x 120mm (W x D x H).

Controls and Settings

Access settings via physical buttons or on-screen menu. Front Panel: Teams button, Home button, Volume up/down, Mute, Speakerphone, Navigation pad.

On-Screen Controls: Contacts, Call history, Settings, Teams meetings, Keyboard.

Audio Settings: Handset volume, Speaker volume, Ringer volume, Microphone gain. Network: Ethernet settings, DHCP/Static IP. Bluetooth: Pairing mode, Connected devices. Display: Brightness, Contrast, Screen timeout. Teams: Account settings, Status, Notification preferences.

Connecting Devices

Network: Ethernet cable to router. Computer: USB-C to PC. Headsets: Bluetooth or wired via 3.5mm jack.

Turn off phone before connecting new devices.
Match cables to correct ports (Ethernet to network port).
For Bluetooth: Enable pairing mode on headset, then select in phone settings.
For wired headset: Plug into 3.5mm jack on side of phone.

Tip: Use high-quality Ethernet cable for optimal call quality.

Using Microsoft Teams

Native integration with Microsoft Teams for calls, meetings, and contacts.

Make call: Press Teams button, select contact, or dial number.
Answer call: Press Teams button or Answer softkey when ringing.
Join meeting: Select meeting from calendar or enter meeting ID.
Mute: Press physical Mute button or on-screen mute during calls.
Hold: Press Hold button to place call on hold.
Transfer: Access transfer option during active call.
Contacts: Browse Teams contacts directly from phone.
Status: Set availability status (Available, Busy, Do Not Disturb).

WARNING! Ensure Teams application is running on connected PC for full functionality.

Accessibility Features

High-contrast display mode: Enable in Settings > Display. Large font option: Adjust text size for better readability. Audio alerts: Customize ring tones and notification sounds. TTY compatibility: Supports teletypewriter devices when connected.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for display; dry cloth for body. Do not use abrasive cleaners or solvents.

CAUTION! Avoid liquid contact with ports and openings. Do not submerge any part of the phone.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for office use. CE marked for European compliance. ICES-003: Complies with Canadian standards. Copyright © 2023 Poly; trademarks of HP Inc. For support, visit www.poly.com/support or contact 1-800-POLYCOM.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone not powering on	Power connection	Check power adapter connection; try different outlet; ensure USB-C cable is secure.
No network connection	Ethernet cable/DHCP	Check Ethernet cable; restart router; verify DHCP is enabled on network.
Teams not responding	PC connection/Teams app	Ensure USB-C connected to PC; restart Teams application; update Teams to latest version.
No audio on calls	Volume settings/connections	Check volume levels; ensure handset is properly connected; test speakerphone.
Bluetooth not pairing	Pairing mode/distance	Ensure headset in pairing mode; move devices closer; remove pairing and retry.
Display blank	Power/settings	Check power; adjust brightness in settings; restart phone.

Reset: Settings > System > Reset to factory defaults if needed.

Service: 1-800-POLYCOM; www.poly.com/support