Poly CCX 700 Manual

The Poly CCX 700 is a professional business media phone designed for modern unified communications. It features a color touchscreen, support for multiple lines and call handling, HD voice quality, Bluetooth and Wi-Fi connectivity, USB ports for peripherals, and integration with leading UC platforms. Below are key sections covering setup, features, configuration, operation, and troubleshooting.

Features at a Glance

Key components: Color touchscreen display, Handset, Base unit, Ethernet port, USB ports, Bluetooth/Wi-Fi antennas, Power adapter.

Feature	Description
Color Touchscreen	High-resolution display for call management and apps
HD Voice	Wideband audio for crystal-clear conversations
Bluetooth	Connect wireless headsets or mobile devices
Wi-Fi	Wireless network connectivity
Multiple Line Support	Handle multiple calls and lines simultaneously
USB Ports	Connect peripherals like cameras or USB drives
Ethernet Port	Wired network connection (PoE capable)
UC Platform Integration	Compatible with Microsoft Teams, Zoom, etc.
Speakerphone	Full-duplex speaker for hands-free calls
Programmable Keys	Customizable buttons for speed dial or functions

Installation & Setup

Unpack and inspect contents. Place on stable desk surface.

1. Connect to network: Use Ethernet cable to connect to switch/router (PoE or external power).
2. Connect handset: Attach coiled cord from handset to base unit.
3. Power on: Connect power adapter if not using PoE.
4. Initial boot: Wait for phone to boot and display startup screen.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Configuration

Power on phone; follow on-screen prompts.

1. Network setup: Select wired (Ethernet) or wireless (Wi-Fi) connection.
2. UC platform setup: Enter credentials for your communication platform (e.g., Microsoft Teams).
3. User configuration: Set user name, extension, and preferences.
4. Audio calibration: Test and adjust speakerphone and handset volume.

CAUTION! Keep device away from liquids and extreme temperatures.

Specifications

• Display: 7-inch color touchscreen.
• Audio: HD voice, wideband codec support (G.722, Opus).
• Connectivity: Gigabit Ethernet, Dual-band Wi-Fi, Bluetooth 5.0.
• Ports: 2x USB, Ethernet, Handset, Headset.
• Power: PoE (802.3af) or 12V DC power adapter.
• Supported Platforms: Microsoft Teams, Zoom Phone, RingCentral, others.
• Operating Temperature: 32°F to 104°F (0°C to 40°C).
• Certifications: FCC, CE, RCM, others.

Controls and Navigation

Access settings via touchscreen or physical buttons. Front Panel: Volume keys, Mute button, Home button.

Touchscreen Interface: Home screen with apps, call history, contacts, settings.

Call Controls: Answer/End, Hold, Transfer, Conference, Mute. Settings: Sound & vibration, Display, Network, Bluetooth, Accessibility. Programmable Keys: Assign speed dial, line keys, or function shortcuts.

Connecting Devices

Headset: Bluetooth or wired via headset port. USB: Camera for video calls, USB drive for updates. Network: Ethernet or Wi-Fi.

1. Turn off phone before connecting wired accessories.
2. Pair Bluetooth devices via Settings > Bluetooth.
3. Connect USB camera for video conferencing.

Tip: Use certified Poly accessories for optimal compatibility.

Making and Managing Calls

Supports voice and video calls through UC platform.

1. Make call: Dial number on keypad or select contact.
2. Answer call: Tap answer button or lift handset.
3. Hold/Resume: Tap hold button during active call.
4. Transfer: Tap transfer, enter target number or contact.
5. Conference: Merge multiple calls into conference.
6. Mute: Tap mute button to mute microphone.
7. Volume adjustment: Use volume keys during call.
8. Call history: View missed, received, dialed calls.

WARNING! Do not expose device to moisture during use.

Accessibility Features

High Contrast Mode: Enable in Display settings. Audio Accessibility: Adjust tone and volume limits. Large Text: Increase font size for better readability.

Care & Maintenance

Unplug before cleaning. Use soft, dry cloth for screen and body; avoid chemicals.

CAUTION! Do not use abrasive cleaners; keep ports free of dust.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. Copyright © Poly. All trademarks property of their respective owners. For support, visit www.poly.com/support or contact your authorized Poly dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone won't power on	Power source	Check PoE switch or power adapter connection; try different outlet.
No network connection	Cable/Wi-Fi settings	Check Ethernet cable; verify Wi-Fi password; restart phone.
No audio on calls	Volume/mute settings	Adjust volume; check mute status; verify audio device selection.
Touchscreen not responding	Screen calibration	Restart phone; clean screen; check for updates.
Cannot sign in to UC platform	Credentials/server	Verify username/password; check network connectivity to platform.

Reset: Settings > System > Reset to factory defaults if needed.

Support: www.poly.com/support or contact your IT administrator.