Poly E350 Phone Manual

The Poly E350 is a versatile business IP phone designed for modern office environments, featuring a high-resolution display, multiple line support, HD voice quality, Power over Ethernet (PoE), USB connectivity, and compatibility with major IP telephony platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, Handset with HD audio, Ethernet ports, USB port, Headset jack, Programmable keys.

Feature	Description
Display	High-resolution color LCD with adjustable contrast
Handset	HD voice quality with noise reduction
Ethernet Ports	Two 10/100/1000 Mbps ports (LAN and PC)
USB Port	For connecting USB devices or wireless adapters
Headset Jack	3.5mm jack for wired headset connection
Programmable Keys	Configurable for speed dial, line appearances, or features
Speakerphone	Full-duplex speaker with echo cancellation
Power Options	Power over Ethernet (PoE) or external power adapter
Volume Controls	Separate controls for handset, speaker, and ringer
MUTE	Mutes microphone during calls

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to network switch.
Connect PC: Use second Ethernet port to connect to computer (optional).
Connect handset: Plug handset cord into dedicated jack.
Power the phone: Use PoE from switch or connect external power adapter.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will obtain IP address via DHCP (default).
Server configuration: Enter IP address of your IP PBX or service provider.
User credentials: Enter extension number and password as provided.
Test call: Make a test call to verify audio quality and connectivity.

CAUTION! Keep phone away from direct heat sources and liquids.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Audio: HD voice wideband audio, G.722 codec support.
Network: Dual 10/100/1000 Mbps Ethernet ports, IEEE 802.3af PoE.
Connectivity: USB 2.0 port, 3.5mm headset jack.
Protocols: SIP, RTP, SRTP, TLS.
Power: PoE (IEEE 802.3af) or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Platforms: BroadWorks, Metaswitch, Asterisk, 3CX.

Controls and Settings

Access menu via MENU button. Navigation: 4-way navigation pad with center SELECT button.

Front Panel: MUTE, SPEAKERPHONE, VOLUME UP/DOWN, PROGRAMMABLE KEYS.

Settings Menu: Network configuration, Audio settings (ringer volume, tone), Display settings (contrast, backlight), Time and date, User preferences (language, ring tones). Programmable Keys: Configure via web interface or phone menu for speed dial, BLF, or feature access.

Connecting Devices

Headset: 3.5mm jack. USB: For wireless adapter or USB headset. PC: Via second Ethernet port.

Turn off phone before connecting devices.
Plug headset into 3.5mm jack for hands-free operation.
Connect USB wireless adapter for DECT headset support.
Select audio source via phone settings (handset, headset, speaker).

Tip: Use certified Poly headsets for optimal audio performance.

Advanced Call Features

Supports call hold, transfer, conference, forward, and voicemail.

Make call: Dial number and press CALL/SEND or lift handset.
Answer call: Press ANSWER or lift handset.
Hold: Press HOLD button during active call.
Transfer: Press TRANSFER, dial target number, press TRANSFER again.
Conference: Press CONFERENCE, dial participant, press CONFERENCE to merge.
Forward: Menu > Call Forward > enable and set destination.
Voicemail: Press voicemail key or dial voicemail access number.
Redial: Press REDIAL to call last dialed number.

WARNING! Do not expose phone to extreme temperatures or humidity.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Separate volume controls for ringer, handset, speaker. Hearing aid compatible: TIA-1083 compliant. Large font display option available in settings.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth; do not use liquids or aerosols directly on phone.

CAUTION! Do not spray cleaning fluids directly on phone; avoid abrasive cleaners.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © Poly. For support, visit www.poly.com or contact 1-800-POLYCOM. This device complies with Part 68 of FCC rules. Ringer equivalence: 0.1B. USOC jack: RJ11C/RJ14C.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display	Power/connection	Check power source; ensure Ethernet cable is connected for PoE.
No dial tone	Network/configuration	Verify network connectivity; check SIP server settings.
Poor audio quality	Network/device	Check network for packet loss; ensure handset is properly connected.
Phone not registering	Credentials/server	Verify username/password; confirm SIP server address and port.
Keys not responding	Software/firmware	Restart phone; update to latest firmware via web interface.

Reset: Press and hold # key during boot for factory reset.

Service: 1-800-POLYCOM; www.poly.com/support