Poly E550 Phone Manual

The Poly E550 is a professional-grade IP conference phone designed for medium to large meeting rooms. It features high-fidelity audio with Acoustic Fence technology, wideband audio support, multiple connectivity options including Ethernet and Bluetooth, intuitive touchscreen interface, and compatibility with leading UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Making and Managing Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Touchscreen display, Microphone array, Speaker, Ethernet port, Bluetooth antenna, USB port, Power connector.

Feature	Description
Acoustic Fence Technology	Focuses on voices within meeting area, reducing background noise
Full-Duplex Speakerphone	Enables natural conversation without cut-off
5-inch Color Touchscreen	For call management and settings
Ethernet Port (PoE+)	For network connection and power over Ethernet
Bluetooth	For wireless headset or mobile phone pairing
USB Port	For firmware updates or peripheral connection
HD Audio Support	Wideband and super-wideband audio for crystal-clear calls
UC Platform Compatible	Works with Microsoft Teams, Zoom, RingCentral, and others
Microphone Mute	Physical button with LED indicator
Volume Controls	Dedicated buttons for speaker and microphone volume

Installation

Unpack and inspect contents. Choose a central location in meeting room.

Connect to network: Use Ethernet cable to connect to PoE+ switch or injector.
Power the phone: If not using PoE, connect the included power adapter.
Position the phone: Place on table with microphone array facing participants.
Optional connections: Connect USB device or pair Bluetooth accessory.

WARNING! Use only approved PoE sources or power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP. Configure static IP if required via touchscreen menu.
UC platform registration: Enter account credentials or follow provisioning instructions.
Audio calibration: Run built-in audio setup for optimal microphone and speaker performance.
Language and time: Set preferred language and time zone in SYSTEM settings.

CAUTION! Keep firmware updated for security and performance enhancements.

Specifications

Dimensions: 10.2" x 7.9" x 2.4".
Display: 5-inch capacitive touchscreen, 480x854 resolution.
Audio: Full-duplex, wideband (G.722), super-wideband (Opus).
Microphones: 3-element beamforming array with Acoustic Fence.
Connectivity: Gigabit Ethernet (PoE+), Bluetooth 5.0, USB 2.0.
Power: 802.3at PoE+ or 48V DC power adapter.
Supported Protocols: SIP, H.323, Microsoft Teams, Zoom.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Humidity: 10% to 90% non-condensing.

Controls and Settings

Access settings via touchscreen or web interface. Front Panel: Touchscreen, Mute button, Volume up/down, Home button.

Touchscreen Interface: Home screen shows call status, contacts, and shortcuts. Swipe for more options.

Audio Settings: Microphone gain, speaker volume, noise reduction level, acoustic fence radius. Network: IP configuration, VLAN, QoS, provisioning server. System: Language, time/date, screen brightness, firmware update. Call Features: Call forward, do not disturb, speed dial, call history.

Connecting Devices

Network: Ethernet cable to PoE+ switch. Bluetooth: For headsets or mobile phones. USB: For storage or peripherals.

Turn off phone before connecting wired accessories.
For Bluetooth: Enable pairing mode on accessory, then select from phone's Bluetooth menu.
For USB: Insert compatible USB device into port.

Tip: Use certified cables and accessories for optimal performance.

Making and Managing Calls

Supports voice calls via SIP or registered UC platform.

Make a call: From home screen, tap dial pad or select contact.
Answer a call: Tap answer icon or press speaker button.
End call: Tap end call icon.
Hold/Resume: Tap hold button during active call.
Transfer call: Tap transfer, enter number or select contact.
Conference: Tap merge during multiple calls to create conference.
Mute: Press physical mute button (LED lights red when muted).
Volume adjustment: Use volume buttons during call.

WARNING! Do not block microphone array during calls. Position phone centrally for best audio pickup.

Accessibility Features

Visual alerts: LED indicators for mute and call status. Audio adjustments: Independent volume controls for speaker, ringer, and microphone. Screen settings: Adjust brightness, contrast, and font size in DISPLAY menu.

Care & Cleaning

Unplug before cleaning. Use soft, dry cloth for screen and body. For stubborn marks, dampen cloth with water only.

CAUTION! Do not use abrasive cleaners, solvents, or compressed air. Avoid liquid contact with ports.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. CE marked for European market. ICES-003 compliant for Canada. Contains FCC ID: XXXXXXXXX. For support, visit www.poly.com/support or contact 1-800-POLYCOM.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/connection	Check PoE switch or power adapter connection; ensure cable is secure.
No network connection	Ethernet cable/DHCP	Verify cable connection; check network settings; restart phone.
Poor audio quality	Network/placement	Check network bandwidth; reposition phone centrally; run audio calibration.
Touchscreen not responsive	Screen protector/software	Remove screen protector; restart phone; check for firmware updates.
Cannot register to UC platform	Credentials/server	Verify username/password; check provisioning server address; contact IT admin.
Bluetooth pairing fails	Distance/interference	Move devices closer; ensure accessory in pairing mode; remove interference sources.

Reset: Settings > System > Reset to factory defaults if required.

Service: 1-800-POLYCOM; www.poly.com/support