Poly EAC Phone Manual

The Poly EAC Phone is an enterprise-grade communication device designed for professional environments, featuring advanced audio clarity, multiple connectivity options, programmable keys, and integration with unified communications platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: HD Voice handset, LCD display, Programmable keys, Ethernet port, Headset jack, Power adapter.

Feature	Description
HD Voice	High-definition audio for crystal-clear calls
LCD Display	Backlit screen for call information and menus
Programmable Keys	Customizable buttons for speed dial, features, or line keys
Ethernet Port (PoE)	Power over Ethernet for single-cable connectivity
Headset Jack	For hands-free communication with compatible headsets
Power Adapter	Alternative power source if PoE is unavailable
MUTE	Mutes microphone during calls
VOLUME	Adjusts handset, speaker, and ringer volume
HOLD	Places active call on hold
CONFERENCE	Sets up multi-party conference calls

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable to connect phone to PoE switch or router.
Connect handset: Plug coiled handset cord into handset jack.
Connect power: If not using PoE, connect power adapter to phone and outlet.
Connect headset: Optional headset to headset jack for hands-free operation.

WARNING! Use only approved power adapters. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone may auto-detect settings via DHCP; otherwise, enter manually.
Server registration: Enter SIP server address, username, and password provided by IT.
Set language: In SETTINGS menu, select preferred language (default ENGLISH).
Program keys: Assign functions (speed dial, BLF, etc.) to programmable keys.

CAUTION! Ensure proper ventilation; do not block vents on phone.

Specifications

Audio: HD Voice wideband audio, Acoustic Fence technology.
Display: Backlit graphical LCD with adjustable contrast.
Network: 10/100/1000 Mbps Ethernet with PoE (802.3af).
Protocols: SIP, RTP, SRTP, TLS.
Programmable Keys: Up to 12 configurable keys.
Supported Codecs: G.711, G.722, G.729, Opus.
Power Source: PoE or 48V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via MENU button. Front Panel: LCD, Soft keys, Navigation pad, MUTE, HEADSET, SPEAKERPHONE.

Programmable Keys: Can be set for speed dial, call park, BLF, or feature access.

Audio Settings: Handset volume, speaker volume, ringer volume, tone settings. Network: IP configuration, VLAN, QoS. Phone Settings: Time/date, language, screen contrast, ring tones. Features: Call forward, do not disturb, auto answer, call waiting.

Connecting Devices

Network: Ethernet cable to switch/router. Headset: 3.5mm or USB headset to appropriate jack. Expansion: Optional sidecar for additional programmable keys.

Turn off phone before connecting accessories.
Match connectors (Ethernet to LAN port, headset to headset jack).
Power on phone; accessory should be detected automatically.

Tip: Use Cat5e or higher Ethernet cable for optimal performance.

Advanced Call Features

Supports standard and advanced telephony features.

Make call: Lift handset or press SPEAKERPHONE; dial number.
Answer call: Lift handset, press SPEAKERPHONE, or press ANSWER soft key.
Hold: Press HOLD button during active call.
Transfer: Press TRANSFER, dial target number, press TRANSFER again.
Conference: Press CONFERENCE during call, dial second party, press CONFERENCE again.
Call forward: Enable in features menu or via * codes.
Do not disturb: Activate to silence ringer and send calls to voicemail.
Speed dial: Program keys for one-touch dialing.

WARNING! Do not use phone during electrical storms for safety.

Accessibility Features

Hearing Aid Compatibility: Meets FCC standards. Visual Alerts: Flashing LED for incoming calls. Ringer Volume: Adjustable up to 90 dB. Large Font: Option for larger on-screen text.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior; dry immediately. Do not use abrasive cleaners or solvents.

CAUTION! Avoid liquid contact with ports or openings. Keep away from extreme heat or humidity.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Copyright © Poly. For support, visit www.poly.com/support or contact 1-800-POLYCOM.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/cable	Check PoE switch or power adapter; ensure cable is securely connected.
No dial tone	Network/registration	Verify Ethernet connection; check SIP registration status in menu.
Poor audio quality	Network/headset	Check network QoS settings; test with handset instead of headset.
Keys not responding	Software	Restart phone; check for firmware updates.
Display blank	Power/contrast	Ensure power is on; adjust display contrast in settings.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: 1-800-POLYCOM; www.poly.com/support