Poly Edge 350 Manual

The Poly Edge 350 is a professional-grade business headset designed for office and remote work environments, featuring advanced noise cancellation, multi-device connectivity, USB-A and Bluetooth connectivity, on-ear controls, adjustable headband, and long battery life. Below are key sections for safety, features, setup, operation, and troubleshooting.

Features at a Glance

Key components: Adjustable headband with memory foam, Noise-canceling microphones, On-ear controls, USB-A charging cable, Bluetooth 5.0, Multi-device pairing capability.

Feature	Description
Noise Canceling	Active Noise Cancellation (ANC) for clear calls
Microphones	Dual microphones with beamforming technology
Connectivity	USB-A and Bluetooth 5.0
Battery Life	Up to 24 hours talk time
Multi-Device	Connect to two devices simultaneously
On-Ear Controls	Volume, mute, call answer/end
Comfort Design	Memory foam ear cushions, adjustable headband
Charging	USB-C fast charging
Voice Assistant	Integrated support for Siri, Google Assistant
Warranty	2-year limited warranty

Installation & Setup

Unpack and inspect contents. Ensure all components are present.

1. Charge the headset: Connect USB-C cable to headset and power source.
2. Power on: Press and hold power button until LED indicator lights.
3. Pair with device: Enable Bluetooth on your device, select "Poly Edge 350" from list.
4. Adjust fit: Extend headband and position ear cushions comfortably.

WARNING! Do not expose to extreme temperatures. Keep away from water and moisture.

First-Time Configuration

After initial pairing, configure settings for optimal use.

1. Install Poly Lens software: Download from Poly website for advanced settings.
2. Set up voice assistant: Press and hold assistant button to activate.
3. Adjust ANC levels: Use Poly Lens app to customize noise cancellation.
4. Update firmware: Check for updates via Poly Lens for latest features.

CAUTION! Ensure headset is fully charged before first use.

Specifications

• Driver Size: 40mm dynamic drivers.
• Frequency Response: 20Hz - 20kHz.
• Microphone: Dual omni-directional with noise cancellation.
• Bluetooth: Version 5.0 with HSP, HFP, A2DP, AVRCP.
• Battery: Rechargeable lithium-ion, 24 hours talk time.
• Charging Time: 2 hours for full charge.
• Weight: 240g (without cable).
• Operating Range: Up to 30 meters (98 feet).
• Supported Codecs: SBC, AAC.
• Warranty: 2 years limited.

Controls and Functions

On-ear controls provide easy access to key functions.

Right Earcup: Power button, Volume up/down, Mute button, Voice assistant button.

Left Earcup: USB-C charging port, ANC toggle button.

LED Indicators: Solid blue - powered on; Flashing blue - pairing mode; Red - charging; Green - fully charged.

Voice Prompts: Audio notifications for power on/off, battery level, connection status.

Connecting Devices

Supports simultaneous connection to two Bluetooth devices.

1. Enter pairing mode: Press and hold power button until LED flashes blue.
2. First device: Select "Poly Edge 350" from Bluetooth menu.
3. Second device: Repeat pairing process while connected to first device.
4. USB connection: Plug USB-A cable into computer for wired use.

Tip: For best audio quality, keep connected device within 10 meters.

Using Advanced Features

Maximize your headset capabilities with these features.

1. Active Noise Cancellation: Toggle ANC button to reduce background noise.
2. Multi-device switching: Automatically switches between connected devices.
3. Voice assistant integration: Press and hold assistant button for 2 seconds.
4. Call management: Answer/end calls with single press of call button.
5. Battery conservation: Auto power-off after 15 minutes of inactivity.

WARNING! Do not use while driving or in hazardous environments requiring full attention.

Software & Updates

Poly Lens software enhances headset functionality.

Features: Firmware updates, Equalizer settings, ANC customization, Battery monitoring, Device management.

Download: Available from Poly.com/support for Windows and Mac.

Care & Maintenance

Proper care extends headset lifespan.

1. Cleaning: Use dry, soft cloth for ear cushions and headband.
2. Storage: Store in protective case when not in use.
3. Battery: Charge fully at least once every 3 months if not used regularly.
4. Avoid: Extreme temperatures, moisture, direct sunlight.

CAUTION! Do not use chemicals or abrasive cleaners on ear cushions.

Regulatory Information

FCC Compliance: Part 15 Class B device. CE marked. RoHS compliant. Contains lithium-ion battery - dispose of properly. For recycling information, visit www.poly.com/recycle. Copyright © Poly. All rights reserved. For support: www.poly.com/support or 1-800-POLYCOM.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Battery depleted	Charge for at least 30 minutes; check charging cable.
Bluetooth not connecting	Pairing mode not active	Enter pairing mode; ensure device Bluetooth is on.
Poor audio quality	Distance/obstructions	Move closer to connected device; remove obstacles.
Microphone not working	Mute enabled	Check mute button; ensure headset is selected as input device.
Short battery life	ANC enabled/Battery age	Disable ANC when not needed; replace battery if old.
Can't connect second device	Already paired to two devices	Disconnect one device before pairing new device.

Reset: Hold power and volume down buttons for 10 seconds to factory reset.

Support: 1-800-POLYCOM; www.poly.com/support