Poly Edge 400 User Manual

The Poly Edge 400 is a professional-grade business phone designed for modern office environments, featuring advanced call handling, HD voice quality, multiple line support, Power over Ethernet (PoE), and integration with leading VoIP platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: HD Voice Handset, Color Display, Programmable Line Keys, Ethernet Port, Headset Jack, Volume Controls.

Feature	Description
HD Voice Handset	Wideband audio for crystal-clear conversations
Color Display	Backlit LCD for caller ID, menus, and status
Programmable Line Keys	Customizable buttons for speed dial, line access
Ethernet Port	10/100/1000 Mbps with PoE support
Headset Jack	3.5mm connector for hands-free operation
Volume Controls	Separate controls for handset, speaker, ringer
HOLD	Places current call on hold
CONFERENCE	Initiates multi-party conference calls
MUTE	Mutes microphone during calls
POWER	Turns phone on/off (if not PoE powered)

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable to connect phone to PoE switch or router.
Connect handset: Plug coiled handset cord into handset port.
Connect optional headset: Plug into 3.5mm headset jack.
Power on: Phone powers automatically via PoE or connect AC adapter.

WARNING! Use only approved power sources. Ensure cables are not pinched or damaged.

First-Time Setup

Phone boots automatically; follow on-screen prompts.

Network configuration: Obtain IP via DHCP (default) or configure manually.
Provisioning: Enter server address for automatic configuration from VoIP platform.
Set language: In SETTINGS menu, select preferred language.
Configure lines: Assign line keys to extensions or phone numbers.
Adjust audio: Set ringer volume, handset volume, and tone preferences.

CAUTION! Ensure firmware is up to date for optimal performance and security.

Specifications

Display: 3.5-inch color LCD with backlight.
Audio: HD Voice (wideband), Acoustic Fence technology.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Protocols: SIP (Session Initiation Protocol).
Connections: Two Ethernet ports (LAN/PoE, PC), handset, headset, optional expansion module.
Supported Features: Call hold, transfer, conference, forward, voicemail.
Power Source: PoE (802.3af) or 5V DC adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via MENU button or touchscreen. Front Panel: NAVIGATION pad, SOFT KEYS, HOLD, CONFERENCE, MUTE, HEADSET, SPEAKERPHONE.

Display Interface: Call status, contacts, call history, settings menu.

Settings: Audio (ringer type/volume, handset gain), Display (contrast, timeout), Network (IP configuration, SIP), Features (call forward, DND). Administration: Web interface accessible via IP address for advanced configuration.

Connecting Devices

Network: Primary Ethernet port to switch. PC: Secondary Ethernet port to computer. Headset: 3.5mm jack.

Turn off devices before connecting.
Connect Ethernet cable from network to phone's LAN/PoE port.
Connect computer to phone's PC port if daisy-chaining.
Plug headset into headset jack for hands-free operation.

Tip: Use quality CAT5e or higher cables for reliable Gigabit and PoE performance.

Advanced Call Features

Supports standard and advanced telephony features.

Make call: Lift handset or press SPEAKERPHONE, dial number.
Answer call: Lift handset, press SPEAKERPHONE, or press ANSWER soft key.
Hold: Press HOLD button; resume with RESUME soft key.
Transfer: During call, press TRANSFER, dial target, press TRANSFER again.
Conference: During call, press CONFERENCE, dial second party, press CONFERENCE to merge.
Forward: Configure in menu or via web interface to redirect calls.
Voicemail: Press MESSAGE key or dial voicemail access number.
Directory: Access internal phonebook or LDAP corporate directory.

WARNING! Emergency calls may require direct analog line; verify with system administrator.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for handset, speaker, ringer. TTY Compatible: When used with compatible TTY device.

Care & Cleaning

Unplug from power before cleaning. Use slightly damp, lint-free cloth; do not use abrasive cleaners or solvents.

CAUTION! Avoid getting moisture into openings. Never spray cleaner directly on phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. ICES-003. This device complies with relevant RoHS directives. For support, visit www.poly.com/support or contact your authorized Poly reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable/PoE switch; verify AC adapter connection.
No dial tone	Network/Provisioning	Check network link lights; verify SIP registration status.
Poor audio quality	Network/Handset	Check network jitter/latency; ensure handset cord fully inserted.
Display blank	Power/Backlight	Check power; adjust display timeout/brightness in settings.
Cannot make calls	SIP account/Line	Verify line configuration; check with system administrator.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: www.poly.com/support; contact authorized service center.