Poly Edge E Series Phones Manual

The Poly Edge E Series is a versatile line of business phones designed for modern workplaces, featuring advanced audio technology, multiple connectivity options (Ethernet, Wi-Fi, Bluetooth), support for major UC platforms (Microsoft Teams, Zoom, RingCentral), intuitive touch displays, and robust security features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using UC Applications 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Touchscreen display, HD voice handset, Ethernet ports, USB ports, Bluetooth, Wi-Fi antenna, Power over Ethernet (PoE) support.

Feature	Description
Touchscreen Display	Color LCD for navigation, contacts, and call management
HD Voice Handset	Wideband audio for crystal-clear conversations
Ethernet Ports	Dual ports for network and PC daisy-chaining
USB Port	For accessories like wireless headsets
Bluetooth	Connect to mobile devices or wireless headsets
Wi-Fi	Dual-band 802.11ac for wireless network connectivity
Power over Ethernet (PoE)	Simplified power via network cable (PoE switch required)
UC Platform Support	Microsoft Teams, Zoom, RingCentral, and others
NoiseBlock AI	Advanced noise reduction for background sounds
Security	Secure boot, encrypted signaling, and media

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Use Ethernet cable to connect LAN port to network switch/router. For PoE, ensure switch supports 802.3af/at.
Connect Power: If not using PoE, connect included power adapter to DC port and wall outlet.
Connect PC (Optional): Use second Ethernet port to connect to computer for shared network access.
Attach Handset: Connect coiled handset cord to handset jack.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Select Language: Choose preferred language from setup wizard.
Network Configuration: Choose DHCP (recommended) or manual IP settings for Ethernet/Wi-Fi.
UC Account Setup: Sign in to your Microsoft Teams, Zoom, or other UC account as prompted.
Audio Calibration: Run audio test to optimize microphone and speaker settings.
Update Firmware: Check for and install latest firmware for best performance.

CAUTION! Keep phone away from direct heat sources and liquids.

Specifications

Display: 4.3-inch or 7-inch color touchscreen (model dependent).
Audio: HD Voice (wideband), Acoustic Fence technology, NoiseBlock AI.
Connectivity: Dual Gigabit Ethernet, Wi-Fi 5 (802.11ac), Bluetooth 5.0, USB 2.0.
Power: PoE (802.3af/at) or 12V DC power adapter.
Supported Platforms: Microsoft Teams, Zoom Phone, RingCentral, 8x8, others via SIP.
Security: Secure boot, TLS/SRTP encryption, device authentication.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Compliance: FCC, CE, RCM, RoHS.

Controls and Settings

Access settings via touchscreen menu or physical buttons. Front: Mute button, Volume rocker, Home button.

Touchscreen Interface: Home screen with favorites, call history, contacts, and settings.

Settings Menu: Network (Ethernet/Wi-Fi), Audio (volume, ringtone), Display (brightness, timeout), UC Configuration (account, presence), Security (admin password, encryption). Advanced: Firmware update, factory reset, diagnostics.

Connecting Devices

Bluetooth: Pair headset or mobile phone via Settings > Bluetooth. USB: Connect compatible headset dongle. PC: Daisy-chain via second Ethernet port.

Turn on Bluetooth device in pairing mode.
On phone, go to Settings > Bluetooth > Add Device.
Select device from list to pair.
For USB, insert dongle into USB port; phone should detect automatically.

Tip: For best audio quality, use Poly-approved Bluetooth headsets.

Using UC Applications

Supports integrated calling, meetings, and contacts from UC platforms.

Make Call: Tap dial pad or contact; use handset, speakerphone, or headset.
Join Meeting: Tap meeting link from calendar integration or enter meeting ID.
Manage Calls: Hold, transfer, conference via on-screen buttons.
Check Presence: See colleague availability (Available, Busy, Do Not Disturb).
Access Voicemail: Voicemail icon indicates messages; tap to listen.

WARNING! Do not expose phone to extreme humidity. Use in well-ventilated area.

Accessibility Features

High-Contrast Mode: Enable in Display settings for better visibility. Audio Adjustments: Customize equalizer settings for hearing needs. Large Font: Increase text size in Display settings.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth for screen and body; slightly damp cloth for stubborn marks. Do not use abrasive cleaners or sprays.

CAUTION! Never spray liquids directly on phone. Avoid chemicals like alcohol or ammonia.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential environments. CE: Conforms to European safety and EMC directives. This device may not cause harmful interference and must accept any interference received. For support, visit www.poly.com/support or contact your authorized Poly dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone won't power on	Power source	Check PoE switch or power adapter connection; try different outlet.
No network connection	Cable/DHCP	Ensure Ethernet cable is secure; restart phone; check DHCP server.
No audio on calls	Volume/mute	Check mute button; increase volume; verify audio device selection.
Touchscreen not responsive	Screen protector/software	Remove aftermarket screen protector; restart phone.
UC app not signing in	Credentials/network	Verify username/password; check internet connectivity; restart app.

Reset: Settings > System > Reset to factory defaults if needed (backup settings first).

Service: Contact Poly support or authorized service center. Do not attempt internal repairs.