Poly Edge E100 Manual

The Poly Edge E100 is a professional-grade business headset designed for unified communications, featuring noise-canceling microphones, wideband audio, USB-A and USB-C connectivity options, on-ear controls, and compatibility with leading UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Adjustable headband with memory foam ear cushions, Noise-canceling microphones, USB-A and USB-C cables, In-line controls, LED status indicators.

Feature	Description
Noise-canceling microphones	Dual microphones for clear voice pickup and background noise reduction
Wideband audio	High-definition audio for natural sound quality
USB-A & USB-C connectivity	Plug-and-play compatibility with computers and mobile devices
On-ear controls	Volume adjustment, mute button, and call answer/end
LED status indicators	Visual cues for mute status and connection
UC platform compatibility	Certified for Microsoft Teams, Zoom, Cisco, and others
Adjustable headband	Comfortable fit for extended wear
Memory foam ear cushions	Passive noise isolation for focused listening
Busy light	Optional accessory to show when you're on a call
Carrying case	Included for protection during travel

Installation

Unpack and inspect contents. Ensure all components are present.

1. Connect headset: Choose appropriate USB cable (A or C) and plug into computer USB port.
2. Adjust headband: Extend or retract for comfortable fit.
3. Position microphone: Adjust boom arm for optimal voice pickup.
4. Install software: Download Poly Lens app for advanced customization (optional).

WARNING! Do not expose headset to liquids or extreme temperatures. Handle with care to avoid damage.

First-Time Setup

Plug headset into computer; follow on-screen prompts if applicable.

1. Check connection: LED should illuminate indicating power and connection.
2. Configure audio settings: In computer sound settings, set Poly Edge E100 as default device.
3. Test microphone: Use computer sound recorder or UC app to verify audio quality.
4. Install Poly Lens: For firmware updates and customization options.

CAUTION! Ensure proper fit to prevent discomfort during extended use.

Specifications

• Audio Technology: Wideband audio, Noise-canceling microphones.
• Frequency Response: 20 Hz - 20 kHz.
• Connectivity: USB-A, USB-C (plug-and-play).
• Microphone: Dual omni-directional with Acoustic Fence technology.
• Controls: Volume up/down, mute button, call control button.
• Compatibility: Windows, macOS, Chrome OS, UC platforms.
• Power Source: USB bus-powered (5V DC).
• Weight: 165g (without cable).
• Operating Temp: 0°C to 40°C.

Controls and Settings

Physical controls: Volume buttons, Mute button, Call control button. Software settings via Poly Lens app.

Volume Control: Press + or - buttons to adjust listening volume.

Mute: Press mute button; red LED indicates active mute.

Call Control: Answer/end calls, reject incoming calls with call button.

Poly Lens App: Customize equalizer, sidetone, busy light settings, check battery (if applicable), firmware updates.

Connecting Devices

USB-A: Standard USB connection for computers. USB-C: Modern connection for laptops and mobile devices.

1. Turn on computer/device before connecting headset.
2. Plug USB cable into available port.
3. Wait for system recognition (may take 10-30 seconds).
4. Select Poly Edge E100 as audio device in system settings.

Tip: For best performance, connect directly to computer USB port, not through a hub.

Using with UC Platforms

Certified for Microsoft Teams, Zoom, Cisco Webex, and other UC applications.

1. Install UC application on your computer.
2. Connect Poly Edge E100 headset.
3. Open UC app settings and select Poly Edge E100 as audio device.
4. Test audio in app settings before joining calls.
5. Use headset controls during calls: mute, volume adjustment, answer/end calls.
6. For Teams: Dedicated Teams button may be available with firmware update.

WARNING! Keep firmware updated for optimal compatibility with UC platforms.

Accessibility Features

Visual indicators: LED for mute status. Tactile controls: Raised buttons for easy identification. Audio cues: Call status tones.

Care & Cleaning

Unplug before cleaning. Use dry, soft cloth for ear cushions and headband. For deeper cleaning, use mild soap solution on cloth only.

CAUTION! Do not immerse in liquids. Avoid alcohol-based cleaners. Store in carrying case when not in use.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits. CE marked for European compliance. ICES-003: Canada compliance. Copyright © Poly. For support, visit www.poly.com/support or contact your regional support center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No audio	Connection/volume	Check USB connection; ensure volume is up; select as default audio device.
Microphone not working	Mute/connections	Check mute status; ensure selected as input device in settings.
Poor audio quality	Driver/connection	Update drivers; try different USB port; check cable for damage.
Headset not recognized	USB port/driver	Try different USB port; restart computer; check for OS updates.
Echo on calls	Speaker volume	Reduce speaker volume; move away from other speakers; use headset only.

Reset: Unplug for 30 seconds, then reconnect. Update firmware via Poly Lens app.

Service: www.poly.com/support; check regional support numbers on website.