Poly Edge E220 IP Phone Instruction Manual

The Poly Edge E220 is a business-grade IP phone designed for reliable voice communication in office environments. It features a high-resolution display, support for multiple lines, Power over Ethernet (PoE), HD voice quality, integrated Gigabit Ethernet switch, and compatibility with major IP telephony platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: High-resolution LCD display, Handset with HD voice, Ethernet ports, Programmable line/feature keys, Volume controls, Headset jack.

Installation

Unpack and inspect contents. Place on stable desk surface.

1. Connect to Network: Use Ethernet cable to connect LAN port to network switch/router.
2. Connect Power: Use included power adapter or PoE from switch.
3. Connect Handset: Plug handset cord into dedicated jack.
4. Optional Headset: Plug into 3.5mm headset jack.
5. Power on phone: Connect power; phone will boot and attempt registration.

WARNING! Use only approved power adapter. Ensure network cables are properly seated.

First-Time Setup

Power on phone; follow on-screen prompts or configure via web interface.

1. Network Configuration: Obtain IP via DHCP or enter static IP as required.
2. Server Configuration: Enter SIP server address, domain, and credentials provided by administrator.
3. Line Configuration: Assign extension numbers to line keys.
4. Audio Adjustment: Set handset, speaker, and ringer volume to comfortable levels.
5. Date/Time: Configure time zone and NTP server if not auto-synced.

CAUTION! Handle phone with care; avoid placing heavy objects on display.

Specifications

• Display: High-resolution graphical LCD with backlight.
• Audio: HD Voice (wideband), G.711, G.729, Opus codecs.
• Network: Dual 10/100/1000 Mbps Ethernet ports, IEEE 802.3af PoE.
• Protocols: SIP (Session Initiation Protocol).
• Physical Interfaces: Handset port, headset jack, USB port (for future use).
• Power Supply: 100-240V AC, 50/60Hz adapter or PoE.
• Operating Temperature: 0°C to 40°C (32°F to 104°F).
• Supported Features: Call hold, transfer, conference, forward, voicemail.

Controls and Settings

Access settings via phone menu or web browser interface. Front Panel: LCD display, soft keys, navigation pad, volume buttons, mute, headset, speakerphone.

Menu Navigation: Use navigation pad to access Settings, Call History, Directory, etc.

Basic Settings: Time/Date, Display contrast, Ring tones, Language. Network: IP configuration, VLAN, QoS. Audio: Handset volume, speaker volume, ringer volume, audio codec priority. Line/Account: SIP credentials, display name, server addresses. Features: Call forward, DND, speed dial, BLF configuration.

Connecting Devices

Network: Ethernet cable to LAN port. Computer: Connect PC to PC port for shared network access. Headset: 3.5mm plug to headset jack.

1. Ensure phone is powered off before connecting cables.
2. Connect LAN cable from network switch to phone's LAN port.
3. Connect PC to phone's PC port if using integrated switch.
4. Plug headset into headset jack for hands-free operation.
5. Power on phone and verify network connectivity.

Tip: Use quality Ethernet cables (Cat5e or higher) for optimal performance.

Making and Receiving Calls

Supports standard telephony features: dial, answer, hold, transfer, conference.

1. Make Call: Lift handset or press speakerphone, dial number, press Dial soft key.
2. Answer Call: Lift handset, press Answer soft key, or press speakerphone.
3. Hold: Press Hold button during active call.
4. Transfer: During call, press Transfer, dial target number, press Transfer again.
5. Conference: During call, press Conference, dial second party, press Conference again.
6. Call History: Press History key to view missed, received, dialed calls.
7. Directory: Access corporate or personal directory for quick dialing.
8. Voicemail: Press Messages key or dial voicemail access number.

WARNING! Do not expose phone to liquids; keep away from extreme heat.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for handset, speaker, ringer. Hearing Aid Compatible: Handset meets HAC standards. Large Font: Option to increase text size on display.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or sprays.

CAUTION! Avoid getting moisture into openings; never submerge phone.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. CE marked for European market. RCM for Australia/New Zealand. Polycom, Inc. trademarks used under license. For support, visit www.poly.com/support or contact your authorized Poly partner.

Troubleshooting

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: Contact Poly support or authorized service center. Do not attempt internal repairs.