The Poly Edge E220 is a professional-grade business headset designed for unified communications, featuring noise-canceling microphones, wideband audio, USB-A and USB-C connectivity options, on-ear controls for call management, and compatibility with leading UC platforms. Below are key sections covering setup, features, operation, and troubleshooting.
Key components: Headset with adjustable headband, Noise-canceling microphone, USB-A cable, USB-C cable, Quick start guide.
| Feature | Description |
|---|---|
| Noise-canceling microphones | Dual microphones for clear voice pickup in noisy environments |
| Wideband audio | High-definition voice quality for natural conversations |
| USB-A & USB-C connectivity | Plug-and-play compatibility with computers and mobile devices |
| On-ear controls | Volume adjustment, mute, and call answer/end buttons |
| UC platform certified | Optimized for Microsoft Teams, Zoom, Cisco, and others |
| Adjustable headband | Comfortable fit for extended wear |
| LED indicators | Status lights for power, mute, and connection |
| Busy light | Visual indicator when on a call (optional accessory) |
| Acoustic fence technology | Blocks out background noise beyond a certain distance |
| Dual connectivity | Connect to two devices simultaneously (Bluetooth models) |
Unpack and verify all items are present.
WARNING! Do not use if any components are damaged. Contact support for replacements.
Prepare headset for first use.
CAUTION! Ensure headset is fully charged before first use for optimal performance.
All controls are located on the ear cup for easy access.
Buttons: Power/Call (answer/end), Volume Up/Down, Mute.
LED Indicators: Solid green = fully charged; Flashing green = charging; Solid blue = connected; Flashing blue/red = pairing mode; Solid red = mute active.
Software Controls: Use Poly Lens app for equalizer settings, sidetone adjustment, firmware updates, and busy light configuration.
Wired: Plug USB cable directly into computer. Wireless: Pair via Bluetooth.
Tip: For best audio quality with computers, use the included USB cable.
Certified for Microsoft Teams, Zoom, Cisco Webex, and others.
WARNING! Ensure headset firmware is updated via Poly Lens for full platform compatibility.
Customize audio via Poly Lens app or device settings.
Equalizer: Presets for voice, music, neutral. Sidetone: Adjust how much of your own voice you hear. Noise Cancellation: Toggle between levels (high/medium/low). Mute Sync: Synchronize headset mute with UC application mute.
Unplug before cleaning. Wipe with dry, soft cloth; avoid liquids.
CAUTION! Do not immerse in water; avoid extreme temperatures and direct sunlight.
FCC Part 15: Class B digital device; complies with interference limits. ICES-003: Complies with Canadian standards. CE marked for European market. Contains FCC ID: XYZ-EDGE-E220. For support, visit www.poly.com/support or contact 1-800-765-9266.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| Headset not powering on | Battery depleted | Charge using USB-C cable for at least 30 minutes. |
| No audio during calls | Incorrect device selection | Set Poly Edge E220 as default audio device in OS settings. |
| Microphone not working | Mute active or connection issue | Check mute LED; unmute via button; re-plug USB cable. |
| Bluetooth pairing fails | Out of range or interference | Move closer to device; ensure pairing mode is active. |
| Poor audio quality | Outdated firmware or low battery | Update firmware via Poly Lens; charge headset fully. |
Reset: Press and hold volume up + mute buttons for 10 seconds to factory reset.
Service: 1-800-765-9266; www.poly.com/support