Poly Edge E220 Phone Manual

The Poly Edge E220 is a professional-grade business IP phone designed for modern workplaces, featuring a high-resolution color display, support for multiple lines, HD voice quality, Power over Ethernet (PoE), USB connectivity, and integration with leading unified communications platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: High-resolution color display, Handset, Ethernet ports, USB port, Headset jack, Volume controls, Programmable keys.

Installation

Unpack and inspect contents. Place on a stable, flat surface.

1. Connect to Network: Plug an Ethernet cable from your network switch/router into the LAN port on the phone. Use the PC port to connect to your computer if desired.
2. Connect Handset: Plug the coiled handset cord into the dedicated jack on the phone.
3. Power the Phone: The phone will power on via PoE. If your network doesn't support PoE, connect the included power adapter to the POWER port.
4. Connect Optional Headset: Plug a wired headset into the HEADSET jack.

WARNING! Use only the provided or approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

The phone will boot up and attempt to obtain an IP address from the network.

1. Network Configuration: If required, use the keypad and menus to enter static IP information provided by your IT administrator.
2. Provisioning: The phone will typically auto-provision from your VoIP service provider or call server. You may need to enter a provisioning URL or account details.
3. Verify Registration: Check the screen to confirm the phone has registered with your service (e.g., shows your extension number).
4. Adjust Basic Settings: Set language, time zone, ring tone, and volume levels via the settings menu.

CAUTION! Do not attempt to disassemble the phone. Refer configuration to qualified personnel.

Specifications

• Display: High-resolution color graphical display.
• Audio: HD Voice (wideband), Acoustic Fence technology for noise reduction.
• Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
• Ports: 2x RJ45 Ethernet (LAN, PC), RJ9 handset, 3.5mm headset, USB 2.0.
• Protocols: SIP (Session Initiation Protocol).
• Supported Codecs: G.711, G.722, G.729, Opus.
• Power Source: IEEE 802.3af PoE or 5VDC external power adapter.
• Operating Environment: Standard office temperature and humidity.

Controls and Settings

Access menus via the navigation button and soft keys below the display. Front Buttons: MUTE, HEADSET, NAVIGATION CLUSTER, VOLUME UP/DOWN.

Soft Keys: Context-sensitive keys for answering calls, transferring, holding, conferencing, and accessing directories.

Settings Menu: Navigate to configure Network, Audio (ringer, handset, speaker volumes), Display (contrast, backlight), Time & Date, and Phone Status. Programmable Keys: Assign functions like speed dial, busy lamp field (BLF), or call park via the web configuration interface.

Connecting Devices

Network: LAN port to switch, PC port to computer. Headset: 3.5mm jack for wired headset. USB: For wireless headset dongles or future expansions.

1. Ensure the phone is powered off or disconnected before adding accessories.
2. For a wired headset, plug it directly into the HEADSET jack.
3. For a USB device, plug it into the USB port on the side or back of the phone.
4. Power on the phone; it should recognize the connected accessory.

Tip: Use quality, shielded cables for network connections to ensure optimal performance.

Advanced Features

Supports advanced business telephony features.

1. Multiple Lines/Accounts: Register and use multiple SIP accounts simultaneously.
2. Call Handling: Use HOLD, TRANSFER (blind & attended), CONFERENCE, and FORWARD.
3. Directories: Access Personal Directory, Corporate Directory, and Call History (Missed, Received, Dialed).
4. Programmable Keys: Monitor colleague status (BLF) or create one-touch speed dials.
5. Headset Operation: Answer/end calls directly from a compatible headset.
6. Web Configuration: Access advanced settings via the phone's built-in web server (requires IP address).
7. Security: Supports secure SIP (SRTP, TLS) and network security features.

WARNING! Configuration of advanced features should be performed by or in consultation with your system administrator.

Accessibility Features

Visual Alerts: Flashing LED indicators for missed calls or voicemail. Audio: Adjustable ringer volume and tone. TTY Compatibility: Can be used with compatible TTY devices when configured appropriately.

Care & Cleaning

Disconnect power before cleaning. Use a soft, slightly damp cloth to clean the exterior. Do not use abrasive cleaners, solvents, or sprays directly on the phone.

CAUTION! Avoid getting moisture into openings. Never immerse the phone in liquid.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installations. ICES-003: Complies with Canadian EMI regulations. CE Marked: Conforms to European safety and EMC directives. This product contains lithium battery for memory backup; dispose of according to local regulations. For support, visit www.poly.com/support or contact your authorized Poly partner.

Troubleshooting

Reset: To factory reset, press and hold the MUTE key while powering on the phone (check admin guide).

Service: www.poly.com/support; contact your system administrator or Poly partner.