Poly Edge E220 User Manual

The Poly Edge E220 is a professional-grade business headset designed for unified communications, featuring advanced noise-canceling microphones, wideband audio, USB-A and USB-C connectivity options, on-ear controls, and compatibility with leading UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using with UC Platforms 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Adjustable headband with memory foam, Noise-canceling microphones (Acoustic Fence technology), On-ear controls, USB-A and USB-C cables, Carrying case.

Feature	Description
Noise-canceling microphones	Acoustic Fence technology blocks background noise
Wideband audio	Delivers high-definition voice clarity
USB-A & USB-C connectivity	Plug-and-play with computers and mobile devices
On-ear controls	Volume adjustment, mute, call answer/end
UC platform compatibility	Microsoft Teams, Zoom, Cisco, and others
Adjustable headband	Memory foam for all-day comfort
Carrying case	For protection during travel
LED indicators	Shows mute status and connection
Boom arm	Adjustable microphone positioning
Plug-and-play	No drivers required for most systems

Installation

Unpack and inspect contents. Ensure all components are present.

Connect headset: Plug USB-A or USB-C cable into computer or mobile device.
Adjust headband: Extend or retract for comfortable fit.
Position microphone: Adjust boom arm for optimal voice pickup.
Power on: Headset powers automatically when connected.

WARNING! Do not pull cables forcefully; ensure proper connection to avoid damage.

First-Time Setup

Connect headset; follow on-screen prompts if applicable.

Check connection: Ensure LED indicator lights up.
Configure audio settings: In computer sound settings, set Poly Edge E220 as default device.
Test microphone and speakers: Use system sound test or UC platform audio check.
Install software (optional): Download Poly Lens for advanced management.

CAUTION! Ensure headset is not near extreme heat or moisture during setup.

Specifications

Audio: Wideband audio, Noise-canceling microphones.
Connectivity: USB-A, USB-C.
Frequency Response: 100 Hz - 8 kHz (wideband).
Microphone: Electret condenser with Acoustic Fence.
Controls: Volume up/down, mute, call control.
Compatibility: Windows, macOS, Chrome OS, UC platforms.
Power Source: Powered via USB connection.
Operating Temp: 0°C to 40°C.
Cable Length: 1.8 meters (detachable).

Controls and Settings

On-ear controls: Volume buttons, mute button, call control button.

Volume: Press + or - to adjust. Mute: Press mute button; LED turns red. Call Control: Press to answer/end calls; hold to reject.

Software settings via Poly Lens (optional): Equalizer, sidetone adjustment, firmware updates, device management.

Connecting Devices

USB-A: For computers with USB-A ports. USB-C: For modern laptops, tablets, and phones.

Turn on device (computer/phone).
Plug headset cable into available USB port.
Wait for recognition (LED indicator).
Select Poly Edge E220 as audio device in system settings.

Tip: For mobile devices, use USB-C to USB-C cable if included.

Using with UC Platforms

Compatible with Microsoft Teams, Zoom, Cisco Webex, and others.

Ensure headset is connected and set as default device.
Open UC application (e.g., Zoom).
Go to audio settings within the application.
Select Poly Edge E220 for microphone and speaker.
Test audio within the application.
Use on-ear controls during calls for mute/volume.

WARNING! Keep firmware updated for optimal compatibility.

Accessibility Features

Volume adjustment for hearing impaired. Mute indicator (LED) for visual confirmation. Compatible with screen readers when used with supporting software.

Care & Cleaning

Disconnect from power before cleaning. Use dry, soft cloth for ear cushions and headband. Do not use liquids or abrasive cleaners.

CAUTION! Do not immerse in water; avoid contact with chemicals.

Regulatory Information

Troubleshooting

Symptom	Possible Cause	Corrective Action
No audio	Connection/volume	Check USB connection; ensure volume is up; select as default device.
Microphone not working	Mute/connection	Check mute status (LED); ensure headset is selected as input device.
Poor audio quality	Background noise/cable	Ensure Acoustic Fence is active; try different USB port; check cable.
Not recognized by computer	Driver/port	Try different USB port; restart computer; check for OS updates.
Controls not responding	Firmware	Update firmware via Poly Lens software.

Reset: Disconnect and reconnect USB cable.

Service: Visit www.poly.com/support for warranty and service information.