Poly Edge E300 Manual

The Poly Edge E300 is a professional-grade business headset designed for unified communications, featuring noise-canceling microphones, wideband audio, USB-A and USB-C connectivity, on-ear controls, and compatibility with leading UC platforms. Below are key sections for safety, features, setup, operation, and troubleshooting.

Features at a Glance

Key components: Adjustable headband with noise-canceling microphones, USB-A and USB-C cables, inline controls, LED status indicators, and carrying case.

Feature	Description
Noise-canceling microphones	Dual microphones with Acoustic Fence technology for clear voice pickup
Wideband audio	Delivers high-definition voice quality for calls
USB-A & USB-C connectivity	Includes both cable types for compatibility with various devices
Inline controls	Volume adjustment, mute button, and call answer/end
LED indicators	Shows power, mute status, and connection state
UC platform certified	Optimized for Microsoft Teams, Zoom, RingCentral, and others
Adjustable headband	Fits various head sizes comfortably
Carrying case	For protection during transport
On-ear detection	Automatically answers calls when headset is worn
Multi-device pairing	Connect to two devices simultaneously (if supported)

Installation & Setup

Unpack and inspect contents. Ensure all components are present.

1. Connect headset: Plug USB cable (A or C) into computer or compatible device.
2. Driver installation: Most systems install drivers automatically; if prompted, follow on-screen instructions.
3. Adjust headband: Extend or retract for comfortable fit.
4. Position microphone: Adjust boom arm for optimal voice pickup.

WARNING! Do not expose headset to liquids or extreme temperatures. Handle cables gently to avoid damage.

First-Time Configuration

After connecting, configure settings for optimal use.

1. Set as default device: In system sound settings, select Poly Edge E300 as default playback and recording device.
2. Test audio: Play audio and adjust volume using inline controls.
3. Test microphone: Use system sound settings to record and playback test.
4. Configure UC software: In your UC application (e.g., Teams, Zoom), select Poly Edge E300 as audio device.

CAUTION! Ensure proper fit to avoid discomfort during extended use.

Specifications

• Audio Technology: Wideband audio, noise-canceling microphones.
• Connectivity: USB-A and USB-C (cables included).
• Frequency Response: 20 Hz - 20 kHz (speaker), 100 Hz - 8 kHz (microphone).
• Microphone Type: Dual electret condensers with Acoustic Fence.
• Controls: Inline volume, mute button, call control.
• Compatibility: Windows, macOS, Chrome OS, UC platforms (Teams, Zoom, etc.).
• Power Source: Powered via USB connection; no batteries required.
• Operating Temperature: 0°C to 40°C (32°F to 104°F).
• Weight: Approximately 150g (without cable).

Controls and Indicators

Inline control module: Volume up/down, mute button, call answer/end button. LED indicators: Solid green (powered/connected), flashing green (incoming call), solid red (muted), off (not connected).

Button Functions: Press call button to answer/end call; press and hold to reject call. Press mute button to toggle microphone mute. Adjust volume with up/down buttons.

Software settings: Use Poly Lens software (if installed) for advanced settings like equalizer, sidetone adjustment, and firmware updates.

Connecting to Devices

USB connection: Plug into computer, tablet, or UC phone. Compatible with USB 2.0 and higher.

1. Turn on device (computer/phone) before connecting headset.
2. Insert USB connector firmly into port.
3. Wait for system recognition (LED lights solid green).
4. Select headset as audio device in system settings.

Tip: For best performance, connect directly to device USB port, not through a hub.

Using with UC Applications

Optimized for Microsoft Teams, Zoom, RingCentral, Cisco Webex, and others.

1. Install UC application on your device.
2. Open application settings and navigate to audio devices.
3. Select "Poly Edge E300" for both speaker and microphone.
4. Test call functionality within the application.
5. Use inline controls to adjust volume, mute, and answer/end calls.
6. For Teams: Headset may show dedicated Teams button if firmware supports it.
7. For Zoom: Enable original sound for optimal audio quality.

WARNING! Keep firmware updated via Poly Lens for latest features and compatibility.

Accessibility & Personalization

Adjustable headband for comfort. Sidetone control (via Poly Lens) allows hearing own voice in headset. Equalizer settings (via Poly Lens) for personalized sound profile. On-ear detection can be enabled/disabled in software.

Care & Maintenance

Unplug before cleaning. Wipe headset with dry, soft cloth. Do not use liquids or abrasive cleaners. Store in carrying case when not in use.

CAUTION! Do not expose to direct sunlight, high humidity, or extreme temperatures. Avoid bending or twisting cables sharply.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits. CE marked for European compliance. ICES-003 compliant for Canada. Contains FCC ID: XXXXX-XXXXX. For support, visit www.poly.com/support or contact 1-800-POLYCOM.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No audio from headset	Connection/volume settings	Ensure USB is firmly connected; check system audio settings; adjust volume.
Microphone not working	Mute enabled/wrong device selected	Check mute button (LED red); select headset as recording device in system settings.
Intermittent connection	USB port/cable issue	Try different USB port; inspect cable for damage; connect directly to device.
Poor audio quality	Driver/software settings	Update firmware via Poly Lens; adjust equalizer settings; check UC app audio settings.
Headset not recognized	Driver/USB power	Restart device; try different USB port; reinstall drivers if necessary.

Reset: Unplug and replug USB cable. For persistent issues, use Poly Lens to reset to factory defaults.

Service: 1-800-POLYCOM; www.poly.com/support