Poly Edge E300 User Manual

The Poly Edge E300 is a professional-grade business headset designed for unified communications, featuring noise-canceling microphones, wideband audio, USB-A and USB-C connectivity options, on-ear controls for call management, and compatibility with leading UC platforms. Below are key sections for safety, features, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation & Setup 3. First-Time Configuration 4. Specifications 5. Controls and Indicators 6. Connecting to Devices 7. Using with UC Applications 8. Accessibility Features 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Adjustable headband with memory foam ear cushions, Noise-canceling microphones (dual), On-ear call control buttons, USB-A and USB-C connectivity, Busy light indicator, Wideband audio support.

Feature	Description
Noise-canceling microphones	Dual microphones for clear voice pickup and background noise reduction
Wideband audio	High-definition audio for natural conversation quality
USB-A & USB-C connectivity	Plug-and-play connection to computers, IP phones, and mobile devices
On-ear controls	Volume adjustment, mute, answer/end call, and busy light
Busy light	Visual indicator when microphone is muted
UC platform compatibility	Certified for Microsoft Teams, Zoom, Cisco, and others
Adjustable headband	Lightweight design with padded headband for all-day comfort
Memory foam ear cushions	Noise-isolating ear cushions for extended wear
Call control buttons	Easy access to mute, volume, and call functions
Plug-and-play setup	No drivers required for most operating systems

Installation & Setup

Unpack and inspect contents. Ensure all components are present.

Connect headset: Insert USB-A or USB-C connector into available port on computer or device.
Adjust headband: Extend or retract headband for comfortable fit.
Position microphone: Adjust boom microphone to approximately one finger width from corner of mouth.
Test audio: Play test sound or make test call to verify audio quality.

WARNING! Do not expose headset to liquids or extreme temperatures. Keep cables away from sharp edges.

First-Time Configuration

After connecting headset, configure audio settings on your device.

Select audio device: In operating system sound settings, select "Poly Edge E300" as input and output device.
Configure UC application: In Teams, Zoom, or other UC app, select Poly Edge E300 as preferred audio device.
Test microphone: Use built-in audio test in UC application or operating system.
Adjust volume: Use volume controls on headset or in operating system to set comfortable listening level.

CAUTION! Set volume at moderate level before putting on headset to prevent hearing damage.

Specifications

Audio Technology: Wideband audio, NoiseCancel technology
Frequency Response: 100 Hz - 8 kHz (speech), 20 Hz - 20 kHz (music)
Microphones: Dual noise-canceling electret condenser microphones
Connectivity: USB-A, USB-C (included adapters may vary)
Controls: Volume up/down, mute, answer/end call
Indicators: LED busy light (red when muted)
Compatibility: Windows, macOS, Chrome OS, UC platforms
Weight: Approximately 150g (without cable)
Cable Length: 1.8m USB cable
Operating Temperature: 0°C to 40°C

Controls and Indicators

All controls located on left earcup for easy access.

Button Controls: Volume Up (+), Volume Down (-), Mute button (with integrated busy light), Call control button (answer/end).

LED Indicators: Busy light (red) indicates microphone muted; may flash during call connection.

Operating Modes: Active call mode (controls active), Standby mode (power saving), Mute mode (audio input disabled).

Connecting to Devices

Supports direct USB connection to computers, IP phones with USB ports, and mobile devices with appropriate adapters.

Computer connection: Plug USB connector directly into available USB port.
IP phone connection: Connect to USB port on compatible IP phone (check compatibility list).
Mobile device: Use USB-C connection or adapter for mobile devices.
Multiple devices: Headset can only be connected to one device at a time.

Tip: For best audio quality, connect directly to device rather than through USB hubs.

Using with UC Applications

Optimized for Microsoft Teams, Zoom, Cisco Webex, and other UC platforms.

Microsoft Teams: Certified for Teams; may display certified icon in Teams settings.
Zoom: Select as audio device in Zoom audio settings.
Cisco Webex: Compatible with Webex Calling and Meetings.
Answer/end calls: Press call control button once to answer, press again to end.
Mute/unmute: Press mute button; red light indicates muted state.
Volume adjustment: Use volume buttons during calls or while listening to media.
Reject call: Press and hold call control button for 2 seconds.

WARNING! Ensure headset is selected as audio device in UC application settings for proper functionality.

Accessibility Features

Tactile buttons with distinct shapes for easy identification by touch. Visual busy light indicator for mute status. Compatible with screen readers and accessibility features of major operating systems.

Care & Maintenance

Clean headset regularly with dry, soft cloth. For deeper cleaning, use cloth slightly dampened with water. Do not use alcohol, solvents, or abrasive cleaners.

CAUTION! Do not immerse headset in water. Avoid exposing to direct sunlight or heat sources. Store in cool, dry place when not in use.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits. CE marked for European compliance. ICES-003 compliant for Canada. Contains FCC ID: XXXXX-XXXXXX. For full regulatory information and declarations of conformity, visit www.poly.com/compliance. Copyright © 2023 Poly. Poly and the Poly logo are trademarks of Poly. All other trademarks are property of their respective owners.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No audio from headset	Volume low/muted	Increase volume; check mute status; ensure headset selected as audio output.
Microphone not working	Muted/wrong input	Check mute button; ensure headset selected as input device; test in sound settings.
Headset not detected	Connection/port issue	Reconnect USB; try different USB port; restart computer.
Poor audio quality	Connection/interference	Connect directly to computer port; move away from wireless interference sources.
Buttons not responding	Driver/software issue	Restart computer; check for operating system updates.
Ear cushion discomfort	Fit adjustment needed	Adjust headband extension; ensure proper positioning on ears.

Reset: Disconnect and reconnect USB cable to reset headset.

Support: For additional help, visit support.poly.com or contact Poly support at 1-800-765-9266.