Poly Edge E320 Manual

The Poly Edge E320 is a professional-grade business phone designed for modern office environments, featuring advanced VoIP capabilities, HD voice quality, multiple line support, programmable keys, Power over Ethernet (PoE), and integration with major UC platforms. Below are key sections covering setup, features, configuration, operation, and troubleshooting.

Features at a Glance

Key components: HD handset and speakerphone, color display, programmable line/feature keys, Ethernet ports, headset jack.

Feature	Description
HD Voice	Wideband audio for crystal-clear calls
Power over Ethernet (PoE)	Simplified power via network cable
Programmable Keys	Customizable for lines, speed dial, features
Color Display	Backlit LCD for call information and menus
Multiple Line Support	Supports up to 12 SIP lines
Headset Port	3.5mm jack for wired headset connectivity
Gigabit Ethernet	10/100/1000 Mbps network interface
USB Port	For future expansion or accessories
Integrated Switch	PC port to connect computer to network
Wall Mountable	Includes bracket for flexible placement

Installation & Setup

Unpack and inspect contents. Choose desktop or wall mount location.

1. Connect to network: Use included Ethernet cable to connect LAN port to switch/router.
2. Power the phone: Use PoE from switch or connect included power adapter to DC port.
3. Connect handset: Plug coiled handset cable into handset port.
4. Connect optional headset: Plug into 3.5mm headset jack.
5. Connect PC (optional): Use PC port to connect computer for network pass-through.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

Physical Overview

Front: Color display, soft keys, navigation cluster, handset. Side: Volume buttons, headset jack. Rear: LAN port, PC port, power port, handset port.

1. Display: Shows call information, menus, and status.
2. Soft Keys: Context-sensitive buttons for call functions.
3. Navigation Cluster: Directional pad and select button for menus.
4. Programmable Keys: 6 dedicated keys for lines or features.
5. Volume Buttons: Adjust handset, speaker, ringer volume.

CAUTION! Avoid placing heavy objects on phone. Keep liquids away from device.

Specifications

• Display: 3.5-inch color LCD, 320x240 resolution.
• Audio: HD handset and speakerphone, wideband codecs (G.722, Opus).
• Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
• Protocols: SIP over TCP/UDP, TLS, SRTP.
• Power: PoE (802.3af) or 12V DC power adapter.
• Physical: Desktop/wall mount, 7.5 x 9.5 x 2.5 inches.
• Environmental: Operating temperature 32°F to 104°F (0°C to 40°C).
• Compliance: FCC, CE, RCM, UL/CSA.

Configuration & Settings

Access menu via Settings button or web interface (default IP from network).

Basic Setup: Network configuration (DHCP/static), SIP server, user credentials.

Audio: Volume levels, ring tones, codec preferences. Display: Contrast, backlight timeout, language. Programmable Keys: Assign lines, speed dial, BLF, features. Features: Call forward, DND, call waiting, voicemail access.

Web Interface: Advanced settings at http://[phone-IP] (admin/password).

Connecting to Network

Supports DHCP (default) or static IP configuration.

1. Connect Ethernet cable from network switch to LAN port.
2. Phone boots and obtains IP via DHCP.
3. Check IP address: Press Settings > Status > Network.
4. For static IP: Web interface > Network > TCP/IP settings.
5. Configure SIP: Enter server address, username, password from provider.

Tip: Use PC port to connect computer without separate network drop.

Making & Managing Calls

Supports basic and advanced call functions.

1. Make call: Lift handset or press Speaker, dial number, press Dial soft key.
2. Answer call: Lift handset, press Speaker, or press Answer soft key.
3. End call: Press End Call button or return handset to cradle.
4. Hold: Press Hold button during active call.
5. Transfer: Press Transfer, dial target, press Transfer again.
6. Conference: Press Conference, dial participant, press Conference to merge.
7. Voicemail: Press Messages button or dial voicemail access number.
8. Redial: Press Redial button for last dialed number.

WARNING! Emergency calls may require proper SIP provider configuration.

Advanced Features

BLF (Busy Lamp Field): Monitor status of colleagues on programmable keys. Call Recording: Start/stop recording via soft key (if supported by server). DND (Do Not Disturb): Silence calls with customizable exceptions. XML Applications: Custom phonebook or information services via web interface.

Care & Maintenance

Unplug power before cleaning. Use slightly damp cloth for exterior; avoid liquids on ports.

CAUTION! Do not use abrasive cleaners. Keep vents clear of dust buildup.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © Poly; trademarks of Poly Inc. For support, visit www.poly.com/support or contact 1-800-765-9266.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check PoE switch or power adapter connection; try different outlet.
No network	Cable/DHCP	Verify Ethernet cable; check switch port; restart phone.
No dial tone	SIP registration	Check SIP credentials; verify network connectivity to SIP server.
Poor audio quality	Network/configuration	Check network for packet loss; adjust audio codec settings.
Display issues	Settings	Adjust contrast/brightness in Settings > Display; restart phone.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: 1-800-765-9266; www.poly.com/support