Poly Edge E350 IP Phone Manual

The Poly Edge E350 is a business-grade IP phone designed for modern VoIP communications. It features a high-resolution color display, support for multiple lines, HD voice quality, Power over Ethernet (PoE), Gigabit Ethernet ports, and integration with leading UC platforms. Below are key sections covering setup, features, configuration, operation, and troubleshooting.

Features at a Glance

Key components: Color display, handset, Ethernet ports, programmable keys, volume controls, headset jack.

Installation & Setup

Unpack and inspect contents. Place on stable surface.

1. Connect to network: Use Ethernet cable from PoE switch/router to LAN port.
2. Connect PC (optional): Use second Ethernet cable from PC port to computer.
3. Connect handset: Plug coiled handset cord into handset jack.
4. Power on: Phone will boot via PoE or connect AC adapter.

WARNING! Use only approved PoE sources or AC adapter. Ensure cables are securely connected.

First-Time Configuration

Phone boots and attempts to obtain IP address via DHCP.

1. Check network: Press Settings button, navigate to Status > Network to verify IP.
2. Configure SIP account: Via web interface (enter IP in browser) or phone menu.
3. Set language: In Settings > User Preferences > Language.
4. Adjust audio: Use volume controls or Settings > Audio > Tone.
5. Test call: Dial extension or test number to verify registration.

CAUTION! Keep firmware updated for security and performance.

Specifications

• Display: 3.5-inch color LCD, 320 x 240 pixels.
• Network: Dual 10/100/1000 Mbps Ethernet, PoE 802.3af.
• Audio: HD wideband handset, built-in speakerphone, headset support.
• Protocols: SIP (RFC 3261), TLS, SRTP.
• Codecs: G.711, G.722, G.729, Opus.
• Programmable Keys: Up to 4 line/feature keys.
• Power: PoE or 5V DC adapter.
• Operating Temp: 0°C to 40°C (32°F to 104°F).
• Dimensions: 8.5 x 7.5 x 6.5 inches.

Controls and Interface

Front Panel: LCD, soft keys, navigation ring, speakerphone, mute, headset.

Buttons: Hold, Transfer, Conference, Voicemail, Settings, Volume up/down.

Menu Navigation: Use navigation ring to access Settings, Call History, Directory, Contacts.

Web Interface: Access via phone's IP address for advanced configuration (admin/admin default).

Network Configuration

Configure via phone menu or web interface.

1. IP Settings: DHCP (default) or static IP.
2. VLAN: Set VLAN ID if required by network.
3. QoS: Enable DSCP tagging for voice traffic.
4. Provisioning: HTTP/HTTPS server URL for auto-configuration.

Tip: Contact network administrator for correct VLAN and QoS settings.

Call Handling

Basic call functions:

1. Make call: Lift handset or press Speakerphone, dial number.
2. Answer call: Lift handset, press Speakerphone, or press Answer soft key.
3. End call: Hang up handset or press End Call.
4. Hold: Press Hold button during call.
5. Transfer: Press Transfer, dial target, press Transfer again.
6. Conference: Press Conference, dial participant, press Conference to merge.
7. Voicemail: Press Voicemail key or dial voicemail access number.

Note: Call waiting indicated by beep; press Answer to switch.

Advanced Features

Programmable Keys: Assign to line appearances, speed dials, or features (BLF).

Call Forwarding: Enable via phone menu or web interface (always, busy, no answer).

Do Not Disturb: Activate to silence rings and send calls to voicemail.

Directory: Access corporate directory or personal contacts.

Headset Mode: Toggle between handset and headset operation.

Care & Maintenance

Unplug from power before cleaning. Use soft, dry cloth; avoid liquids.

CAUTION! Do not use abrasive cleaners. Keep away from extreme temperatures.

Regulatory Information

FCC Part 15: Class B digital device compliant. CE marked. RoHS compliant. Contains FCC ID: XXXXX-XXXX. For support, visit www.poly.com/support or contact 1-800-765-9266.

Troubleshooting

Reset: Press and hold # key during boot for factory reset.

Service: 1-800-765-9266; www.poly.com/support