Poly Edge E350 Manual

The Poly Edge E350 is a professional-grade business phone designed for modern office environments, featuring advanced call management, HD voice quality, multiple line support, Power over Ethernet (PoE), Bluetooth connectivity, and integration with leading UC platforms. Below are key sections covering setup, features, configuration, operation, and troubleshooting.

Features at a Glance

Key components: Color display, programmable keys, handset with noise-canceling microphone, Ethernet ports, headset jack, Bluetooth support.

Feature	Description
HD Voice	Wideband audio for crystal-clear calls
Power over Ethernet (PoE)	Simplified power via network cable
Bluetooth 5.0	Wireless headset and device connectivity
Programmable Line Keys	Customizable for speed dial, line appearances
Color LCD Display	2.8-inch screen for call information and menus
Dual Ethernet Ports	Network pass-through for connected devices
Headset Port	3.5mm jack for wired headset connection
USB Port	For future expansions and updates
Multiple Codec Support	G.711, G.722, G.729, Opus
UC Platform Integration	Compatible with Microsoft Teams, Zoom, etc.

Installation & Setup

Unpack and verify contents. Choose stable, ventilated location.

1. Connect to network: Use Ethernet cable to connect LAN port to switch/router.
2. Power connection: Use included power adapter or PoE from switch.
3. Connect handset: Plug coiled handset cord into dedicated jack.
4. Optional headset: Connect wired headset to 3.5mm jack or pair Bluetooth.
5. Power on: Device will boot and attempt to obtain IP address.

WARNING! Use only approved power sources. Ensure cables are not pinched or damaged.

First-Time Configuration

After powering on, follow on-screen prompts or access web interface.

1. Network setup: Obtain IP automatically (DHCP) or configure static IP via menu.
2. Server provisioning: Enter SIP server details provided by your service provider.
3. Account registration: Input username, password, and authentication details.
4. Set language and timezone: Navigate to Settings > System Preferences.
5. Test call: Make a test call to verify audio and registration.

CAUTION! Keep firmware updated for security and performance.

Technical Specifications

• Display: 2.8-inch color TFT LCD, 320x240 resolution.
• Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
• Bluetooth: Version 5.0, HSP/HFP/A2DP profiles.
• Audio: HD voice, wideband codecs, acoustic echo cancellation.
• Physical Interfaces: 2x RJ45 Ethernet, 3.5mm headset jack, USB 2.0.
• Power: 12V DC, 1.5A adapter or PoE (Class 2).
• Supported Protocols: SIP (RFC 3261), RTP/RTCP, SRTP, TLS.
• Operating Temperature: 32°F to 104°F (0°C to 40°C).
• Dimensions: 7.9 x 7.9 x 2.2 inches (200 x 200 x 56 mm).

Controls & Interface

Front Panel: LCD screen, navigation keys, speakerphone, volume controls, programmable keys.

Handset: Standard telephone keypad, mute button, redial, transfer, hold.

Menu Navigation: Use arrow keys to access Settings, Call History, Directory, Features.

Programmable Keys: Assign functions like speed dial, BLF (Busy Lamp Field), call park, DND.

Settings Categories: Audio (ringer volume, handset gain), Network (IP configuration), Features (call forwarding, voicemail), Security (admin password).

Connecting to Network

Wired: Primary Ethernet port to network switch. Optional PC connection via secondary port.

1. Ensure network switch supports VLAN tagging if required.
2. For PoE, verify switch provides adequate power (IEEE 802.3af).
3. Check link status LED on phone and switch port.
4. Access web interface by entering phone's IP address in browser.

Tip: Use quality CAT5e or higher cables for reliable Gigabit connection.

Advanced Call Features

Supports standard and advanced telephony features.

1. Call Hold: Press HOLD button; retrieve with line key.
2. Call Transfer: Blind or attended transfer using TRANSFER key.
3. Conference: Merge calls into multi-party conference.
4. Call Forwarding: Set via menu (always, busy, no answer).
5. Voicemail: Access with dedicated key or dial voicemail number.
6. Speed Dial: Assign numbers to programmable keys.
7. Do Not Disturb (DND): Activate to silence calls and notifications.
8. Call History: View missed, received, dialed calls.
9. Headset Operation: Toggle between handset and headset mode.

WARNING! Configure call features according to service provider guidelines.

Accessibility & Security

Visual Alerts: Flashing LED for missed calls. Audio: Adjustable ringer tones and volumes. Security: Admin and user passwords, encrypted signaling (TLS) and media (SRTP), automatic firmware updates.

Maintenance & Care

Unplug from power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or solvents.

CAUTION! Avoid exposure to extreme temperatures, humidity, or direct sunlight.

Regulatory Information

FCC Part 15 Class B: Complies with limits for digital devices. CE marked. ICES-003. Contains FCC ID: XXXXXXXXX. For support, visit www.poly.com/support or contact 1-800-765-9266.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Loose cable, faulty adapter	Check power connection; try different outlet; verify PoE switch.
No network connection	Cable, switch port, IP conflict	Reseat Ethernet cable; test with known-good cable; restart phone.
No dial tone	Registration failure, SIP settings	Verify SIP credentials; check server address; contact provider.
Poor audio quality	Network issues, codec mismatch	Check network latency/jitter; ensure proper codec configuration.
Bluetooth not pairing	Distance, interference, battery	Move devices closer; ensure headset in pairing mode; restart both.
Display blank	Backlight settings, power	Adjust display timeout in settings; check power supply.

Factory Reset: Press and hold # key during boot or via web interface.

Service: 1-800-765-9266; www.poly.com/support