Poly Edge E350 Phone Manual

The Poly Edge E350 is a professional-grade business IP phone designed for modern office environments. It features a high-resolution color display, support for multiple lines, HD voice quality, Power over Ethernet (PoE), USB connectivity, and seamless integration with leading UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, Handset, Ethernet ports, USB port, Headset jack, Line keys, Navigation cluster.

Feature	Description
Display	High-resolution color LCD with adjustable backlight
Handset	Wideband HD handset for superior audio quality
LAN/PoE Port	10/100/1000 Ethernet with IEEE 802.3af PoE support
PC Port	10/100/1000 Ethernet for computer connection
USB Port	For connecting USB accessories or Wi-Fi adapters
Headset Jack	3.5mm jack for wired headset connection
Line Keys	Programmable keys for lines, speed dials, and features
Navigation Cluster	Directional pad and soft keys for menu navigation
MUTE	Mutes the microphone
POWER	Power button for on/off control

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Use Ethernet cable to connect LAN/PoE port to your network switch.
Connect Computer: Use second Ethernet cable from PC port to your computer (optional).
Connect Handset: Plug coiled handset cord into dedicated handset jack.
Power the Phone: Use PoE from switch or connect optional power adapter to DC port.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Configuration: Phone will attempt DHCP. For static IP, configure via web interface.
Server Configuration: Enter provisioning server details as provided by your administrator.
User Configuration: Enter extension number and credentials when prompted.
Test Call: Place a test call to verify audio and network connectivity.

CAUTION! Ensure proper ventilation; do not block air vents on phone housing.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Audio: HD Voice (wideband), Acoustic Fence technology.
Network: Dual 10/100/1000 Ethernet ports, IEEE 802.3af PoE.
Connectivity: USB 2.0 port, 3.5mm headset jack.
Protocols: SIP, RTP, SRTP, TLS.
Supported Platforms: BroadWorks, Microsoft Teams, Zoom Phone, others.
Power Source: PoE (802.3af) or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access settings via phone menu or web interface. Front Panel: POWER, MUTE, Navigation cluster, Line keys.

Soft Keys: Context-sensitive keys below display for call functions.

Phone Settings: Display brightness, ringtone volume, date/time, language. Network: IP configuration, VLAN, QoS. Audio: Handset/headset volume, mute, acoustic settings. Features: Call forward, do not disturb, speed dials. Admin: Web interface access (default IP via DHCP), firmware upgrade.

Connecting Devices

Network: LAN/PoE port to switch. Computer: PC port to computer. Headset: 3.5mm jack or USB.

Turn off phone before connecting accessories.
Match cables to correct ports (e.g., Ethernet to LAN port).
For USB headset, plug into USB port before powering on.

Tip: Use quality CAT5e or higher Ethernet cables for best performance.

Using Phone Features

Supports basic and advanced telephony features.

Making Calls: Lift handset or press speaker key, dial number, press dial soft key.
Answering Calls: Press flashing line key, ANSWER soft key, or lift handset.
Hold: Press HOLD key during active call.
Transfer: Press TRANSFER, dial target number, press TRANSFER again.
Conference: Press CONFERENCE during call, dial second party, press CONFERENCE again.
Voicemail: Press voicemail key or dial voicemail access number.
Call History: Press DIRECTORY key to view missed, received, placed calls.
Speed Dial: Program frequently dialed numbers to line keys.

WARNING! Do not expose phone to liquids. Keep handset cord untangled.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio: Adjustable ringtone volume and type. Display: Adjustable contrast and font size. Hearing Aid Compatible: Handset rated for HAC.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or sprays.

CAUTION! Do not spray liquids directly on phone. Avoid extreme temperatures.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. CE marked. Polycom, Inc. trademarks used under license. For support, visit www.poly.com/support or contact 1-800-POLYCOM.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable/PoE switch; try power adapter.
No network	Cable/DHCP	Reseat Ethernet cable; check switch port; verify DHCP.
No audio	Volume/Mute	Adjust handset/speaker volume; check MUTE status.
Cannot register	Configuration	Verify SIP server settings, username, password.
Poor call quality	Network/QoS	Check network bandwidth; enable QoS on switch.

Reset: Press and hold # key during boot for factory reset.

Service: 1-800-POLYCOM; www.poly.com/support