Poly Edge E350 Series Phone Manual

The Poly Edge E350 Series is a versatile business IP phone designed for modern work environments, featuring a high-resolution color display, support for multiple lines, HD voice, Power over Ethernet (PoE), USB connectivity, and integration with leading UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Call Management 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Base unit, Ethernet ports, USB port, Headset jack, Volume controls.

Feature	Description
Color Display	High-resolution screen for call information and menus
HD Voice	Wideband audio for crystal-clear calls
Power over Ethernet (PoE)	Simplified power and data over a single cable
Multiple Line Support	Handles multiple concurrent calls and lines
USB Port	For connecting accessories or charging devices
Headset Jack	For hands-free communication
Gigabit Ethernet	High-speed network connectivity
Programmable Keys	Customizable buttons for speed dial or features
Integrated Bluetooth	For wireless headset connectivity (on select models)
UC Platform Support	Compatible with Microsoft Teams, Zoom, and others

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Plug Ethernet cable from switch/router into LAN port on phone.
Connect Computer (optional): Use second Ethernet port to daisy-chain a PC.
Connect Handset: Plug coiled handset cord into dedicated jack.
Power the Phone: Use included power adapter or PoE from switch.
Connect Headset (optional): Plug into headset jack.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Boot: Phone will attempt to get IP address via DHCP.
Provisioning: Enter server address if required by your IT administrator.
Configure Account: Enter extension number and credentials as provided.
Set Language: In Settings menu, select preferred language.
Test Call: Make a test call to verify audio and registration.

CAUTION! Do not place phone in direct sunlight or near heat sources.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Audio: HD Voice, wideband audio support.
Network: Dual Gigabit Ethernet ports, 802.3af PoE.
Connectivity: USB 2.0 port, Headset jack (3.5mm).
Protocols: SIP, RTP, SRTP, TLS.
Supported Codecs: G.711, G.722, G.729, Opus.
Power Source: 100-240V AC, 50-60Hz via adapter or PoE.
Operating Temp: 0°C to 40°C (32°F to 104°F).
Compliance: FCC, CE, RCM, RoHS.

Controls and Settings

Access menu via Settings button. Front Panel: Mute, Speakerphone, Volume Up/Down, Navigation keys.

Programmable Keys: Can be set for speed dial, call forwarding, busy lamp field (BLF).

Settings Menu: Network configuration, Audio settings (ringer volume, handset/headset gain), Display settings (brightness, contrast, backlight timeout), Time & Date, Language, Firmware update.

Connecting Devices

Network: Ethernet cable to switch/router. PC: Daisy-chain via second Ethernet port. Headset: 3.5mm jack. USB: For compatible accessories.

Ensure phone is powered off before connecting new devices.
Match cables to correct ports (e.g., Ethernet to LAN, headset to headset jack).
Power on phone and check for device recognition in settings.

Tip: Use quality Cat5e or higher Ethernet cables for best performance.

Call Management

Supports making, receiving, holding, transferring, and conferencing calls.

Make Call: Lift handset or press Speakerphone, dial number, press Dial key.
Answer Call: Lift handset, press Speakerphone, or press Answer softkey.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target number, press Transfer again.
Conference: During a call, press Conference, dial second party, press Conference again to merge.
Voicemail: Press Voicemail key or dial voicemail access number.
Call History: Press Directory key to view missed, received, and dialed calls.
Redial: Press Redial key or navigate from call history.

WARNING! Do not use phone with wet hands or in humid conditions.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio: Adjustable ringer volume and tone. TTY Support: Compatible with teletype devices. Large Font: Option for larger on-screen text.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or sprays.

CAUTION! Avoid liquids near ports and openings. Do not disassemble.

Regulatory Information

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power adapter/PoE	Check power adapter connection; verify PoE switch is enabled.
No network	Cable/DHCP	Reseat Ethernet cable; restart phone; check DHCP server.
No audio	Volume/mute	Adjust volume; check mute status; ensure handset is connected.
Cannot register	Credentials/server	Verify username/password and SIP server address.
Display is blank	Power/backlight	Check power; adjust display brightness/backlight timeout settings.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: www.poly.com/support