Poly Edge E350 User Manual

The Poly Edge E350 is a professional-grade business phone designed for modern workplaces, featuring a high-resolution color display, support for multiple lines, advanced call management features, Power over Ethernet (PoE), HD voice quality, and integration with leading unified communications platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, Handset with HD audio, Ethernet ports, Headset jack, Volume controls, Programmable keys.

Feature	Description
Display	High-resolution color LCD with adjustable angle
Handset	HD Voice with noise-canceling microphone
Ethernet Ports	Dual 10/100/1000 Mbps with PoE support
Headset Jack	3.5mm for wired headset connection
Programmable Keys	Customizable for speed dial, line appearances, features
Speakerphone	Full-duplex with acoustic echo cancellation
Power	PoE (802.3af) or optional AC adapter
Volume Controls	Independent controls for handset, speaker, ringer
Hold Button	Single-touch call hold
Mute Button	Mutes microphone during calls

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to network switch.
Connect handset: Plug handset cord into dedicated port.
Power the phone: Use PoE from switch or connect AC adapter.
Optional headset: Plug into 3.5mm headset jack.

WARNING! Use only approved power sources. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will obtain IP via DHCP; check network settings in menu.
Server configuration: Enter provisioning server details as provided by administrator.
User account setup: Enter extension number and credentials.
Adjust preferences: Set language, time zone, ring tones, display brightness.

CAUTION! Handle handset cord carefully to avoid damage to connectors.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Audio: HD Voice (wideband audio), G.722 codec support.
Network: Dual 10/100/1000 Mbps Ethernet, 802.3af PoE.
Protocols: SIP, RTP, SRTP, TLS.
Call Features: Hold, transfer, conference, forward, park.

Programmable Keys:Up to 6 configurable keys Supported HeadphonesWired 3.5mm headsets Power RequirementsPoE (802.3af) or 5V DC adapter Operating Temperature32°F to 104°F (0°C to 40°C) CertificationsFCC, CE, RCM, UL

Controls and Settings

Access menu via dedicated Menu button. Navigation: 4-way directional pad with center Select button.

Front Controls: Handset, Speakerphone, Mute, Hold, Volume up/down, Programmable keys.

Settings Menu: Network (IP configuration, VLAN), Audio (volume levels, tone settings), Display (brightness, contrast, timeout), Features (call forward, DND, ring tones), System (language, time, admin password).

Connecting Devices

Network: Ethernet cable to LAN port. Headset: 3.5mm jack. Optional expansion: USB port for future modules.

Turn off phone before connecting accessories.

Match cables to correct ports (Ethernet to LAN, headset to headset jack).

Power on and verify connections in settings menu.

Tip: Use Cat5e or higher Ethernet cable for optimal performance.

Advanced Call Features

Supports standard and advanced telephony features.

Make call: Lift handset or press Speakerphone, dial number.

Answer call: Lift handset, press Speakerphone, or press Answer softkey.

Hold: Press Hold button during active call.

Transfer: Press Transfer, dial target number, press Transfer again.

Conference: During call, press Conference, dial second party, press Conference to join.

Forward: Menu > Features > Call Forward, set destination number.

Park: Press Park during call, note park code for retrieval.

Directory: Access personal and corporate directories via Directory button.

WARNING! Do not expose phone to liquids. Keep ventilation openings clear.

Accessibility Features

Hearing Aid Compatibility: Meets FCC requirements. Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for handset, speaker, ringer. Large Font Option: Available in display settings.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for exterior; dry immediately. Do not use abrasive cleaners or solvents.

CAUTION! Do not spray liquids directly on phone. Avoid extreme temperatures.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © Poly. All trademarks are property of their respective owners. For support, visit www.poly.com/support or contact 1-800-765-9266.

Troubleshooting

Symptom Possible Cause Corrective Action

No power Power source/connection Check PoE switch or AC adapter; ensure cable is secure.

No network connection Cable/DHCP Verify Ethernet cable; check DHCP server availability.

No dial tone Configuration/line Check account configuration; verify service provider status.

Poor audio quality Network/headset Check network QoS settings; test with handset vs headset.

Display issues Settings/power Adjust brightness/contrast; reboot phone.

Reset: Menu > System > Reset to factory defaults if needed.

Service: 1-800-765-9266; www.poly.com/support

Poly Edge E350 User Manual © - All Rights Reserved 2025

Symptom	Possible Cause	Corrective Action
No power	Power source/connection	Check PoE switch or AC adapter; ensure cable is secure.
No network connection	Cable/DHCP	Verify Ethernet cable; check DHCP server availability.
No dial tone	Configuration/line	Check account configuration; verify service provider status.
Poor audio quality	Network/headset	Check network QoS settings; test with handset vs headset.
Display issues	Settings/power	Adjust brightness/contrast; reboot phone.