Poly Edge E400 IP Phone Manual

The Poly Edge E400 is a versatile, business-grade IP phone designed for modern VoIP communications. It features a high-resolution color display, support for multiple lines, HD voice quality, Power over Ethernet (PoE), USB connectivity, and extensive call management features. This manual covers key sections for safety, features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Call Management 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Keypad, Ethernet ports, USB port, Headset jack, Volume controls.

Feature	Description
Display	High-resolution color screen for call information and menus
HD Voice	Wideband audio for superior call clarity
Power over Ethernet (PoE)	Simplified installation via network cable power
Dual Ethernet Ports	LAN and PC connections for pass-through networking
USB Port	For accessories like wireless headsets or Bluetooth adapters
Headset Jack	3.5mm port for wired headset connectivity
Programmable Keys	Customizable buttons for speed dial, line appearances, or features
Speakerphone	Full-duplex speaker for hands-free conversations
Volume Controls	Dedicated buttons for handset, speaker, and ringer volume
Message Waiting Indicator	LED light for visual voicemail notification

Installation

Unpack and inspect contents. Place on stable surface.

Connect to Network: Use Ethernet cable to connect LAN port to network switch/router. Use PoE or included power adapter.
Connect PC (Optional): Use second Ethernet cable from PC port to computer for network pass-through.
Connect Handset: Plug coiled handset cord into handset jack.
Connect Headset (Optional): Plug into 3.5mm headset jack.
Power On: Phone will boot and attempt to obtain network configuration.

WARNING! Use only approved power sources. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Configuration: Phone will attempt DHCP. For static IP, access web interface or phone menu.
Provisioning: Enter SIP server details provided by your service provider via web interface or keypad.
Set Language: In Settings menu, select preferred language (default ENGLISH).
Configure Time/Date: Set via network (NTP) or manually in settings.
Test Call: Make a test call to verify audio quality and connectivity.

CAUTION! Keep phone away from liquids and extreme temperatures.

Specifications

Display: 3.5-inch color LCD with backlight.
Audio: HD Voice (wideband), Acoustic Fence technology for noise reduction.
Network: 10/100/1000 Mbps Ethernet, Dual-port with PoE (802.3af).
Connectivity: USB 2.0 port, 3.5mm headset jack.
Protocols: SIP (Session Initiation Protocol).
Power: PoE (802.3af) or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Codecs: G.711, G.722, G.729, Opus.
Dimensions: 8.3 x 9.1 x 7.1 inches (approx).

Controls and Settings

Access menu via dedicated Menu button or touchscreen. Front Panel: Handset, Display, Navigation keys, Volume controls, Speakerphone, Mute, Headset.

Keypad: Standard 12-key dial pad, programmable keys, Hold, Transfer, Conference, Voicemail.

Settings: Network (IP, DHCP, VLAN), Audio (volume, ringtone, codec), Call Features (call forward, DND, redial), Display (contrast, backlight, language). Web Interface: Advanced configuration via browser (default IP shown on screen).

Connecting Devices

Network: Ethernet to LAN port. PC: Ethernet to PC port. Headset: 3.5mm jack. USB: For wireless accessories.

Turn off phone before connecting additional devices.
Match cables to correct ports (e.g., Ethernet to LAN, headset to headset jack).
For USB devices, plug in while phone is powered on for auto-detection.

Tip: Use quality Ethernet cables (Cat5e or higher) for best performance.

Call Management

Supports basic and advanced call features.

Make Call: Lift handset or press Speakerphone, dial number, press Dial or wait for auto-dial.
Answer Call: Lift handset, press Speakerphone, or press Answer softkey.
End Call: Hang up handset or press End Call button.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target number, announce call, press Transfer again.
Conference: During a call, press Conference, dial second party, press Conference again to merge.
Redial: Press Redial to call last dialed number.
Voicemail: Press Voicemail key or dial voicemail access number.
Call Forward: Enable via menu or web interface (Always, Busy, No Answer).
Do Not Disturb (DND): Activate via menu to silence calls.

WARNING! Do not use phone while driving. Secure handset properly to avoid drops.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for handset, speaker, ringer. High-Contrast Display: Adjustable screen settings for visibility. TTY Compatibility: Supports external TTY devices via headset port.

Care & Cleaning

Unplug from power before cleaning. Use slightly damp, lint-free cloth for display and casing. Do not use liquids, sprays, or abrasive cleaners.

CAUTION! Avoid moisture entering ports. Keep away from direct heat sources.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. CE, RCM, ICES-003 compliant. Contains FCC ID: [Insert FCC ID]. For EU, complies with RED Directive 2014/53/EU. Copyright © Poly. For support, visit www.poly.com/support or contact 1-800-765-9266.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/cable	Check PoE switch or power adapter; ensure Ethernet/power cable is secure.
No network connection	Cable/DHCP	Verify Ethernet cable; restart phone; check DHCP server.
No dial tone	Provisioning/line	Verify SIP account configuration; contact service provider.
Poor audio quality	Network/codec	Check network bandwidth; adjust audio codec in settings.
Display blank	Power/backlight	Check power; adjust display backlight timeout in settings.
Cannot access web interface	IP address/firewall	Verify phone IP address; ensure firewall allows access to phone web port.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: 1-800-765-9266; www.poly.com/support