Poly Edge E400 Manual

The Poly Edge E400 is a professional-grade business headset designed for unified communications, featuring noise-canceling microphones, wideband audio, and compatibility with leading UC platforms. Below are key sections for safety, features, setup, operation, and troubleshooting.

Features at a Glance

Key components: Headset with boom microphone, USB-A cable, charging cable, carrying case, documentation.

Feature	Description
Noise-canceling microphones	Dual microphones for clear voice pickup
Wideband audio	High-definition voice quality
UC platform compatibility	Works with Microsoft Teams, Zoom, etc.
USB-A connectivity	Plug-and-play with computers
Wireless DECT option	Available on select models
On-headset controls	Volume, mute, call answer/end
Battery life	Up to 10 hours talk time
Charging	USB-C charging port
Wearing styles	Over-the-head or convertible
Ear cushions	Memory foam for comfort

Installation & Setup

Unpack and inspect contents. Ensure all components are present.

1. Charge the headset: Connect USB-C cable to headset and power source.
2. Connect to computer: Plug USB-A cable into computer USB port.
3. Pair with DECT base (if applicable): Follow on-screen pairing instructions.
4. Adjust headset: Fit headband and position microphone correctly.

WARNING! Do not expose to liquids. Keep away from heat sources.

First-Time Configuration

Power on headset; follow platform-specific setup.

1. Install software: Download Poly Lens or platform-specific software if required.
2. Set audio preferences: Configure headset as default audio device in OS settings.
3. Test microphone and speakers: Use built-in audio test in software.
4. Configure UC buttons: Assign functions using Poly Lens software.

CAUTION! Ensure firmware is up to date for optimal performance.

Specifications

• Audio Technology: Acoustic Fence noise cancellation, wideband audio.
• Frequency Response: 100 Hz to 6.8 kHz (wideband).
• Connectivity: USB-A, USB-C charging, DECT wireless (optional).
• Battery: Rechargeable lithium-ion, up to 10 hours talk time.
• Microphone: Dual omni-directional with noise cancellation.
• Compatibility: Microsoft Teams, Zoom, Cisco, RingCentral, etc.
• Weight: Approximately 150g (without cable).
• Operating Range: Up to 100 feet wireless (DECT model).
• Supported Platforms: Windows, macOS, Chrome OS.

Controls and Indicators

Access controls via headset buttons and LED indicators.

Headset Controls: Power button, Volume up/down, Mute button, Call control button.

LED Indicators: Solid green = powered on; Flashing red = low battery; Solid blue = connected; Flashing blue = pairing mode.

Software Controls: Poly Lens app for firmware updates, button customization, audio settings. Platform Integration: Dedicated buttons for Microsoft Teams, Zoom, etc.

Connecting to Devices

USB: Direct connection to computer. Wireless: DECT base station connection.

1. Turn on headset: Press and hold power button until LED lights.
2. Connect USB: Plug into available USB port on computer.
3. For wireless: Place headset in charging base for pairing mode.
4. Select audio device: Choose Poly Edge E400 as output/input in OS.

Tip: For best performance, connect directly to computer USB port, not through a hub.

Using with UC Platforms

Optimized for Microsoft Teams, Zoom, Cisco Webex, and other UC platforms.

1. Microsoft Teams: Dedicated Teams button for call control.
2. Zoom: Compatible with Zoom certified devices.
3. Cisco: Works with Cisco Jabber and Webex.
4. Answer/end calls: Press call control button.
5. Mute/unmute: Press mute button; LED indicates mute status.
6. Volume adjustment: Use volume buttons on headset.
7. Software integration: Install platform-specific plugins if available.

WARNING! Update headset firmware regularly for latest platform compatibility.

Accessibility Features

Hearing aid compatibility: Meets FCC requirements. Visual indicators: LED status lights. Audio prompts: Available through Poly Lens software.

Care & Maintenance

Unplug before cleaning. Use dry, soft cloth only; avoid liquids.

CAUTION! Do not use alcohol or abrasive cleaners on ear cushions.

Regulatory Information

FCC Part 15: Class B digital device compliant. CE marked for European market. ICES-003 compliant for Canada. Copyright © Poly. For support, visit www.poly.com/support or contact 1-800-POLYCOM.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No audio	Connection/volume	Check USB connection; ensure volume is up; select as audio device.
Microphone not working	Mute/connections	Check mute status; ensure headset is selected as input device.
Cannot connect wirelessly	Pairing/battery	Enter pairing mode; ensure base is powered; charge headset.
Poor audio quality	Interference/distance	Move closer to base; reduce wireless interference; update firmware.
Headset not charging	Cable/power source	Use provided USB-C cable; try different power source; clean charging contacts.

Reset: Hold power button for 10 seconds to reset headset.

Service: 1-800-POLYCOM; www.poly.com/support