Poly Edge E400 User Manual

The Poly Edge E400 is a professional-grade business headset designed for unified communications, featuring noise-canceling microphones, wideband audio, USB-A and USB-C connectivity, on-ear controls, and compatibility with leading UC platforms. Below are key sections for safety, features, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation & Setup 3. First-Time Configuration 4. Specifications 5. Controls and Indicators 6. Connecting to Devices 7. Using with UC Platforms 8. Accessibility Features 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Adjustable headband with memory foam ear cushions, Noise-canceling microphones, USB-A and USB-C cables, In-line controls, LED status indicators.

Feature	Description
Noise-canceling microphones	Dual microphones with Acoustic Fence technology
Wideband audio	HD Voice for clear conversations
USB-A & USB-C connectivity	Plug-and-play with included cables
On-ear controls	Volume, mute, call answer/end
UC platform compatibility	Microsoft Teams, Zoom, Cisco, etc.
LED indicators	Mute status and call activity
Adjustable headband	For comfortable all-day wear
Memory foam ear cushions	Passive noise isolation
Busy light	Visual indicator when on a call
Carrying case	For protection during travel

Installation & Setup

Unpack and inspect contents. Ensure all components are present.

Connect headset: Plug USB-A or USB-C cable into computer port.
Adjust headband: Extend to fit comfortably over head.
Position microphone: Adjust boom arm for optimal voice pickup.
Install software (optional): Download Poly Lens for advanced features.

WARNING! Do not expose headset to liquids. Keep cables away from heat sources.

First-Time Configuration

Once connected, configure audio settings on your computer.

Set as default device: In sound settings, select Poly Edge E400 as input/output.
Test microphone: Use system sound settings to verify audio levels.
Configure UC software: Set headset as audio device in Teams, Zoom, etc.
Adjust volume: Use on-ear controls or system volume.

CAUTION! Ensure proper fit to avoid discomfort during extended use.

Specifications

Audio Technology: Wideband audio, NoiseCancel
Frequency Response: 20 Hz - 20 kHz
Microphones: Dual, noise-canceling with Acoustic Fence
Connectivity: USB-A, USB-C (plug-and-play)
Cable Length: 2.1 m (USB-A), 1.8 m (USB-C)
Controls: Volume up/down, mute, call control
Compatibility: Windows, macOS, Chrome OS, UC platforms
Weight: 165 g (without cable)
Warranty: 2-year limited warranty

Controls and Settings

Physical controls located on ear cup and in-line.

Ear Cup Controls: Mute button with LED indicator, Volume up/down rocker.

In-line Controls: Call answer/end button, Busy light slider.

LED Indicators: Solid red = muted; Flashing red = incoming call; Solid green = active call; Off = standby.

Software Settings: Use Poly Lens for firmware updates, equalizer settings, button customization.

Connecting to Devices

Compatible with computers, IP phones, and mobile devices with USB.

Computer: Plug USB cable directly into USB port.
IP Phone: Use appropriate USB adapter if supported.
Mobile: Connect via USB-C to compatible smartphones/tablets.
Multiple devices: Use USB switch for easy switching between computers.

Tip: For best performance, connect directly to computer USB port, not through a hub.

Using with UC Platforms

Optimized for Microsoft Teams, Zoom, Cisco Webex, and others.

Microsoft Teams: Certified for Teams; Teams button lights up when pressed.
Zoom: Set as default microphone and speaker in Zoom audio settings.
Cisco: Compatible with Cisco Jabber, Webex Calling.
General UC: Works with any softphone supporting USB audio devices.
Answer/end calls: Press call control button once.
Mute: Press mute button; red LED indicates active mute.
Volume adjustment: Use volume rocker during calls or playback.

WARNING! Do not use with non-compatible devices that may damage the headset.

Accessibility Features

Tactile buttons for easy identification. Audible cues for mute status. Busy light for visual call indication. Compatible with screen readers and accessibility software.

Care & Maintenance

Unplug before cleaning. Use dry, soft cloth only; no liquids or chemicals.

Ear cushions: Remove and clean with mild soap solution if needed. Allow to dry completely before reattaching.

CAUTION! Do not immerse in water. Store in carrying case when not in use.

Regulatory Information

Troubleshooting

Symptom	Possible Cause	Corrective Action
No audio	Connection/volume	Check USB connection; ensure volume is up; set as default device.
Microphone not working	Mute/connections	Check mute status; ensure headset is selected as input device.
Echo during calls	Speaker volume too high	Lower speaker volume; move away from other speakers.
LED not lighting	Power/connection	Reconnect USB cable; try different USB port.
Buttons not responding	Software conflict	Restart computer; update Poly Lens software.

Reset: Unplug for 30 seconds, then reconnect.

Service: 1-800-POLYCOM; www.poly.com/support