Poly Edge E450 Manual

The Poly Edge E450 is a professional-grade business headset designed for unified communications, featuring noise-canceling microphones, wideband audio, and compatibility with leading UC platforms. Below are key sections for safety, features, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation & Setup 3. First-Time Configuration 4. Specifications 5. Controls and Indicators 6. Connecting to Devices 7. Using UC Features 8. Accessibility & Compliance 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Headset with boom microphone, USB-A cable, Quick Start Guide, carrying pouch.

Feature	Description
Noise-canceling microphones	Dual microphones for clear voice pickup
Wideband audio	HD voice for natural conversations
UC platform compatibility	Works with Microsoft Teams, Zoom, Cisco, etc.
USB connectivity	Plug-and-play via USB-A
Inline controls	Volume, mute, call answer/end
Comfort design	Lightweight, adjustable headband, memory foam ear cushions
Busy light	Visual indicator when on a call
Dual connectivity	Connect to PC and mobile simultaneously
Firmware upgradable	Via Poly Lens software
NoiseGuard technology	Reduces background noise for listener

Installation & Setup

Unpack and inspect contents. Ensure compatible device available.

Connect headset: Plug USB cable into computer USB port.
Driver installation: Automatic on most systems; install Poly Lens for advanced features.
Adjust headset: Position headband and microphone for comfort.
Test audio: Play sound and speak to verify microphone.

WARNING! Avoid excessive volume to prevent hearing damage. Ensure proper fit to maintain noise isolation.

First-Time Configuration

After connection, configure for optimal use.

Set as default device: In system sound settings, select Poly Edge E450 as default playback/recording device.
Install Poly Lens: Download from poly.com/lens for firmware updates and settings.
Adjust microphone position: Position boom 1-2 inches from mouth for best clarity.
Test call quality: Use built-in test or make a test call.

CAUTION! Do not bend or force connectors. Keep away from liquids.

Specifications

Type: Over-ear USB headset.
Frequency Response: 20 Hz - 20 kHz (wideband).
Microphone: Dual omni-directional, noise canceling.
Connectivity: USB-A (2.0/3.0 compatible).
Cable Length: 1.8 meters (6 feet).
Controls: Inline volume, mute, call control.
Compatibility: Windows, macOS, Chrome OS, UC platforms.
Power: Powered via USB bus.
Weight: 165 grams (5.8 oz).
Warranty: 2-year limited warranty.

Controls and Indicators

Inline control module: Volume up/down, Mute button, Call control button, Busy light.

Mute button: Press to mute/unmute microphone (red LED indicates muted). Call control: Press to answer/end call; press and hold to reject call. Volume: Adjust headset volume independently from system volume. Busy light: Flashing red when on active call.

Poly Lens software: Adjust equalizer, sidetone, noise reduction settings, check battery (if applicable).

Connecting to Devices

USB connection to computer, laptop, or UC phone with USB port.

Ensure device is powered on.
Plug USB connector directly into USB port (avoid hubs if possible).
Wait for system recognition (audio device installed).
Select Poly Edge E450 as audio device in your UC application.

Tip: For dual connectivity to mobile, use Bluetooth adapter (sold separately).

Using UC Features

Optimized for Microsoft Teams, Zoom, Cisco Webex, etc.

Answer/end call: Press call control button once.
Mute: Press mute button; red LED confirms.
Volume adjustment: Use volume buttons during call.
Busy light: Automatically indicates call status to others.
Noise reduction: Active noise cancellation reduces background noise.
Firmware updates: Use Poly Lens to keep headset updated.
EQ settings: Customize sound profile via Poly Lens.
Multi-point connection: Connect to two devices simultaneously with compatible adapter.

WARNING! Do not expose to extreme temperatures. Keep microphone clean.

Accessibility & Compliance

Hearing aid compatible: Meets FCC standards. Volume limiting: Compliant with safety standards. Accessibility features: Compatible with OS accessibility settings (Windows/Mac).

Care & Maintenance

Unplug before cleaning. Wipe with dry, soft cloth; use mild soap if needed. Do not submerge.

CAUTION! Avoid alcohol or abrasive cleaners. Store in provided pouch when not in use.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits. ICES-003: Compliant for Canada. CE, RoHS, REACH, WEEE compliant. Contains FCC ID: XXXXXXXXX. For support, visit www.poly.com/support or contact 1-800-POLYCOM.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No audio	Connection/volume	Check USB connection; ensure headset selected as playback device; increase volume.
Microphone not working	Mute/connection	Check mute status (red LED); ensure headset selected as recording device.
Poor audio quality	Driver/microphone position	Update drivers via Poly Lens; reposition microphone closer to mouth.
Busy light not working	Software/connection	Ensure Poly Lens installed; reconnect USB.
Not recognized by computer	USB port/cable	Try different USB port; check cable for damage.

Reset: Unplug and replug USB cable; restart computer if needed.

Service: 1-800-POLYCOM; www.poly.com/support