Poly Edge E450 User Manual

The Poly Edge E450 is a professional-grade business headset designed for unified communications, featuring noise-canceling microphones, wideband audio, USB-A and USB-C connectivity, on-ear controls, and compatibility with leading UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using with UC Platforms 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Adjustable headband with memory foam ear cushions, Noise-canceling microphones, USB-A and USB-C cables, In-line controls, LED status indicators.

Feature	Description
Noise-canceling microphones	Dual microphones with Acoustic Fence technology for clear voice pickup
Wideband audio	HD voice quality for natural conversations
USB-A & USB-C connectivity	Plug-and-play with computers and mobile devices
On-ear controls	Volume adjustment, mute, and call answer/end buttons
LED status indicator	Shows mute status and connection state
UC platform compatibility	Certified for Microsoft Teams, Zoom, Cisco, and others
Adjustable headband	Fits various head sizes comfortably
Memory foam ear cushions	Provides comfort during extended use
Busy light	Visual indicator when on a call (optional accessory)
Carrying case	For protection during transport (included)

Installation

Unpack and inspect contents. Ensure all components are present.

Connect headset: Plug USB-A or USB-C cable into computer or mobile device.
Adjust headband: Extend or retract to fit head comfortably.
Position microphone: Adjust boom arm for optimal voice pickup.
Install software: Download Poly Lens app for advanced settings (optional).

WARNING! Do not expose headset to liquids or extreme temperatures. Handle with care to avoid damage.

First-Time Setup

Connect headset; follow platform-specific setup if needed.

Connect to device: Plug USB cable into available port.
Configure audio settings: Set as default communication device in OS sound settings.
Test microphone and speakers: Use system sound test or UC platform test call.
Install Poly Lens: For firmware updates and customization (recommended).

CAUTION! Ensure proper fit to avoid discomfort during extended use.

Specifications

Audio Technology: Wideband audio, NoiseCancel.
Microphones: Dual, noise-canceling with Acoustic Fence.
Connectivity: USB-A, USB-C (cables included).
Frequency Response: 20 Hz - 20 kHz (speaker), 100 Hz - 8 kHz (microphone).
Controls: Volume up/down, mute, call control button.
Compatibility: Windows, macOS, Chrome OS, leading UC platforms.
Power Source: Powered via USB connection.
Operating Temp: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access controls via physical buttons and Poly Lens software. Headset Controls: Volume buttons, Mute button, Call control button.

Poly Lens Software: Device settings, firmware updates, equalizer, microphone settings.

Audio: Adjust volume via buttons or OS settings. Microphone: Mute/unmute with button (LED indicates mute status). Call Control: Answer/end calls, reject calls, redial. Software Settings: Equalizer presets, sidetone adjustment, busy light control.

Connecting Devices

USB-A: For computers and older devices. USB-C: For modern laptops, tablets, and phones.

Turn on device before connecting headset.
Plug cable directly into device USB port (avoid hubs if possible).
Wait for device recognition (audio device should appear).
Select Poly Edge E450 as default audio device in OS.

Tip: Use included cables for optimal compatibility and performance.

Using with UC Platforms

Certified for Microsoft Teams, Zoom, Cisco Webex, and others.

Connect headset: Plug into computer before launching UC application.
Configure in UC app: Set as microphone and speaker in audio settings.
Make test call: Verify audio quality in platform settings.
Use controls: Mute/unmute during calls, adjust volume as needed.
Answer/end calls: Use call control button on headset.
Teams/Zoom specific: May support dedicated button functions when configured.
Update firmware: Use Poly Lens to ensure latest compatibility.
Busy light: Connect optional accessory for visual call status.

WARNING! Do not disconnect during firmware updates. Keep software updated for best performance.

Accessibility Features

Visual Indicators: LED shows mute status. Tactile Controls: Raised buttons for easy identification. Software Adjustments: Equalizer for hearing preferences in Poly Lens.

Care & Cleaning

Disconnect from power before cleaning. Use dry, soft cloth for ear cushions and headband.

CAUTION! Do not use liquids or abrasive cleaners. Avoid exposing to direct sunlight for extended periods.

Regulatory Information

Troubleshooting

Symptom	Possible Cause	Corrective Action
No audio	Connection/volume	Ensure cable securely connected; check OS volume settings; select as default device.
Microphone not working	Mute/connections	Check mute status (LED red); ensure selected as input device in OS/UC app.
Poor audio quality	Driver/software	Update firmware via Poly Lens; check cable for damage; try different USB port.
Not recognized by computer	USB port/cable	Try different USB port; use included cable; restart computer.
UC platform issues	Settings/compatibility	Configure audio settings within UC app; update UC app to latest version.

Reset: Disconnect for 30 seconds, then reconnect. Use Poly Lens for factory reset if needed.

Service: Visit www.poly.com/support; contact authorized service center.