Poly Edge E500 Manual

The Poly Edge E500 is a professional-grade business phone designed for modern workplaces, featuring advanced voice clarity, multiple connectivity options, and enterprise management capabilities. This manual covers essential information for setup, configuration, operation, and troubleshooting of the device.

Features at a Glance

Key components: High-resolution color display, programmable line/feature keys, HD Voice, multiple network ports, and integrated Bluetooth.

Feature	Description
Display	High-resolution color LCD with adjustable backlight
Audio	HD Voice with wideband audio support
Network Ports	Dual Gigabit Ethernet ports (LAN/PoE)
Bluetooth	Integrated Bluetooth for headset connectivity
Programmable Keys	Configurable line and feature keys
Power Options	Power over Ethernet (PoE) or AC adapter
Headset Port	3.5mm headphone jack for wired headsets
USB Port	For future expansion and updates
Volume Controls	Dedicated volume rocker for speaker/headset
Mute Button	Physical mute button with LED indicator

Installation

Unpack and inspect contents. Place on stable surface near network connection.

1. Connect to network: Use Ethernet cable to connect LAN port to network switch.
2. Connect power: Use PoE or connect AC power adapter to power port.
3. Connect headset: Plug wired headset into 3.5mm jack if needed.
4. Power on device: Press and hold power button until display lights up.

WARNING! Use only approved power sources. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

1. Network configuration: Phone will attempt DHCP; configure static IP if needed.
2. Server registration: Enter PBX server address and credentials.
3. User configuration: Set up user extension, voicemail, and preferences.
4. Key programming: Configure programmable keys for lines and features.

CAUTION! Keep device away from liquids and extreme temperatures.

Specifications

• Display: 4.3-inch color LCD with capacitive touch.
• Audio Codecs: G.711, G.722, G.729, Opus.
• Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
• Wireless: Bluetooth 5.0 with headset profiles.
• Memory: 512MB RAM, 2GB flash storage.
• Power: PoE (802.3af) or 12V DC power adapter.
• Operating Temp: 32°F to 104°F (0°C to 40°C).
• Protocols: SIP, RTP, SRTP, TLS.

Controls and Settings

Access settings via touchscreen menu or web interface. Physical buttons: Power, Volume, Mute, Headset.

Touchscreen Interface: Home screen with call controls, contacts, history, settings.

Network: Configure IP, VLAN, QoS. Audio: Adjust speaker, headset, ringer volume. Display: Brightness, timeout, wallpaper. Features: Call forwarding, DND, voicemail. Security: Admin password, encryption settings.

Connecting Devices

Network: Ethernet cable to LAN port. Headset: Wired to 3.5mm jack or Bluetooth pairing.

1. Turn off phone before connecting cables.
2. Connect Ethernet cable to LAN port and network switch.
3. For PoE, ensure switch supports 802.3af.
4. Pair Bluetooth headset via settings menu.

Tip: Use quality CAT5e or higher Ethernet cables for best performance.

Advanced Features

Supports advanced call handling and integration features.

1. Multiple lines: Configure up to 12 SIP accounts.
2. Call recording: One-touch recording to network storage.
3. Busy lamp field: Visual status of colleagues' availability.
4. XML applications: Custom web applications on display.
5. Hot desking: Log in to any phone with credentials.
6. Broadsoft compatibility: For Broadsoft-based deployments.
7. LDAP directory: Corporate directory integration.
8. VPN support: Secure remote connectivity.

WARNING! Configure advanced features through administrator interface only.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Separate volume controls for speaker, headset, ringer. High contrast mode: For improved visibility. Large font option: For easier reading.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth; avoid liquids entering ports.

CAUTION! Do not use abrasive cleaners or compressed air on ports.

Regulatory Information

FCC Part 15: Class A digital device; complies with interference limits for business use. CE marked for European compliance. Copyright © 2023 Poly; trademarks of Plantronics, Inc. For support, visit www.poly.com/support or contact 1-800-765-9266.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/cable	Check PoE switch or power adapter; ensure cable connected.
No network	Cable/DHCP	Check Ethernet cable; verify DHCP server availability.
No registration	Server settings	Verify SIP server address, username, password.
Poor audio quality	Network/configuration	Check network QoS; verify audio codec settings.
Bluetooth not pairing	Distance/compatibility	Ensure headset in pairing mode; check compatibility.

Reset: Press and hold # key during boot for factory reset.

Service: 1-800-765-9266; www.poly.com/support