Poly Edge Phone Manual

The Poly Edge Phone is a modern business IP phone designed for professional communication with HD voice quality, multiple line support, Power over Ethernet (PoE), USB connectivity, and integration with leading UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: HD voice handset, Color display, Ethernet ports, USB port, Headset jack, Programmable keys.

Feature	Description
HD Voice	High-definition audio for clear calls
Color Display	Backlit LCD for call information and menus
PoE Support	Powered via Ethernet cable (IEEE 802.3af)
Dual Ethernet Ports	LAN and PC pass-through connectivity
USB Port	For headset connectivity or future expansions
Headset Jack	3.5mm jack for wired headset
Programmable Keys	Speed dial, line keys, feature keys
Volume Controls	Separate controls for handset, speaker, ringer
MUTE	Mutes microphone during calls
POWER	On/Off switch (when using external power)

Installation

Unpack and inspect contents. Place on stable surface.

Connect to Network: Use Ethernet cable to connect LAN port to switch/router.
Power the Phone: Use PoE from switch or connect external power adapter.
Connect Handset: Plug handset cord into dedicated jack.
Connect Headset: Optional - plug into headset jack or USB port.
Connect PC: Use second Ethernet port for daisy-chaining to computer.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Configuration: Phone may obtain IP automatically via DHCP.
Provisioning: Enter server details if required by your VoIP provider.
Set Language: In SETTINGS menu, select preferred language.
Configure Time/Date: Set manually or sync with network.
Register Extension: Enter account credentials provided by administrator.

CAUTION! Handle with care; avoid liquid exposure.

Specifications

Display: 3.5-inch color LCD with backlight.
Audio: HD Voice, wideband audio support.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Ports: Dual Ethernet, USB 2.0, 3.5mm headset, Handset.
Protocols: SIP, RTP, SRTP, TLS.
Codecs: G.711, G.722, G.729, Opus.
Power Source: PoE or 5V DC adapter.
Operating Temp: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access menu via SETTINGS button. Front Panel: NAVIGATION wheel, HOME, BACK, VOLUME keys.

Soft Keys: Context-sensitive buttons below display for call functions.

Settings: Network (IP configuration), Audio (volume, tone), Display (brightness, contrast), Time (timezone, format), Features (call forward, DND). Programmable Keys: Assign speed dial, BLF, or features via web interface.

Connecting Devices

Network: Ethernet cable to LAN port. PC: Second Ethernet port to computer. Headset: Wired to headset jack or USB.

Turn off phone before connecting devices if using external power.
Match cables to correct ports.
For USB headset, plug in before powering on for auto-detection.

Tip: Use quality Ethernet cables for reliable connectivity.

Using Phone Features

Supports basic and advanced telephony features.

Make Call: Lift handset or press speaker key, dial number.
Answer Call: Press ANSWER soft key or lift handset.
Hold: Press HOLD during active call.
Transfer: Press TRANSFER, enter target number, complete.
Conference: Press CONFERENCE, add participants.
Call Forward: Enable via menu or * codes.
Do Not Disturb: Activate to silence ringer.
Voicemail: Access via voicemail key or dial code.

WARNING! Do not disassemble phone; no user-serviceable parts inside.

Accessibility Features

Visual: Adjust display contrast, font size. Audio: Adjust ringer volume, tone. Physical: Large buttons, tactile feedback.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth; no harsh chemicals.

CAUTION! Do not spray liquids directly on phone; avoid abrasive cleaners.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. CE marked. For support, visit www.poly.com or contact your authorized Poly dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable; try external power adapter; verify switch PoE enabled.
No network	Cable/DHCP	Check cable connections; restart phone; verify DHCP server.
No audio	Volume/mute	Adjust volume; check mute status; verify handset/headset connection.
Cannot register	Credentials/network	Verify SIP credentials; check firewall settings; contact administrator.
Display blank	Power/brightness	Check power; adjust display brightness in settings.

Reset: Press and hold # key during boot for factory reset (caution: erases all settings).

Service: Contact Poly support or authorized service center.