Installation Guide
Tools Needed:
- Phillips screwdriver
- Network cable
- Power adapter
- Ethernet tester
- Mounting bracket (optional)
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection and power outlet with proper ventilation.
- Unpack and Inspect: Remove all packaging materials and check for any visible damage to the phone unit.
- Connect Network Cable: Connect the Ethernet cable to the LAN port on the phone and to your network switch or router.
- Power Connection: Connect the power adapter to the phone and plug into a properly grounded electrical outlet.
- Handset Connection: Connect the handset cord to the base unit and handset if not pre-connected.
- Mounting Options: Install wall mount bracket if desired, ensuring proper clearance for ventilation.
- Initial Setup: Power on the phone and follow the on-screen prompts for initial configuration.
Specifications
| Model Series | PES-VVX-450 |
| Type | Energy Star Certified VoIP Phone |
| Color | Black / Charcoal |
| Display | 3.5" Color LCD, 320x240 pixels |
| Power Consumption | 2.5W (Standby), 3.5W (Active) |
| Control Type | Touch-sensitive buttons with navigation pad |
| Energy Rating | Energy Star Certified (Most Efficient) |
| Network Interface | Dual 10/100/1000 Mbps Ethernet ports |
| Power Requirements | 48V DC, 0.35A (Power over Ethernet compatible) |
| Dimensions (HxWxD) | 20 x 22 x 8 cm |
| Weight | 0.85 kg |
| Audio Codecs | G.711, G.722, G.729, Opus |
Warranty Information
- Full Warranty: 3 years parts and labor
- Extended Support: 5 years firmware updates
- Additional Coverage: Optional premium support available
For warranty service, contact Poly Customer Service at 1-800-765-9966 or visit Poly.com
Key Features
Energy Star Certified
Meets strict energy efficiency guidelines set by the EPA, consuming up to 40% less power than conventional phones while maintaining full functionality.
Power over Ethernet (PoE)
Supports IEEE 802.3af/at PoE standards, eliminating the need for separate power adapters and reducing cable clutter and energy consumption.
HD Voice Quality
Wideband audio support with G.722 codec provides crystal clear voice quality for natural-sounding conversations and improved comprehension.
Intelligent Power Management
Advanced power-saving features including automatic display dimming, sleep mode, and intelligent power cycling based on usage patterns.
Multi-line Support
Supports up to 12 lines with individual line keys, allowing efficient call handling and management for busy professionals.
Eco-Friendly Design
Constructed with 30% recycled materials and packaged in 100% recyclable materials, meeting environmental sustainability standards.
Energy Saving Modes Explained
Active Mode
Full functionality with optimized power usage during active calls and operations
Standby Mode
Reduced power consumption while maintaining network connectivity and call readiness
Sleep Mode
Minimal power usage during off-hours with quick wake-up capability
Display Management
Automatic brightness adjustment and timeout based on ambient light and usage
Network Optimization
Intelligent packet handling to reduce processing power during idle periods
Scheduled Power
Programmable on/off schedules for weekends and holidays to maximize energy savings
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, PoE switch problem, faulty cable | Check power source, verify PoE switch configuration, test with different cable |
| No network connectivity | Network cable issue, switch port configuration, IP conflict | Check cable connections, verify switch settings, check for IP address conflicts |
| No dial tone | Registration failure, SIP configuration, service provider issue | Check registration status, verify SIP settings, contact service provider |
| Poor audio quality | Network congestion, codec mismatch, handset issue | Check network quality, verify codec settings, test with different handset |
| Display not working | Power saving mode, loose connection, display failure | Check power saving settings, verify connections, contact support if hardware issue |
| Buttons not responding | Touch sensitivity settings, software issue, physical damage | Adjust sensitivity settings, reboot phone, check for physical damage |
Error Codes
- ERR 01: Network connection failure - Check Ethernet cable and switch port
- ERR 02: Registration failed - Verify SIP credentials and server address
- ERR 03: Power issue - Check PoE or power adapter connection
- ERR 04: Configuration error - Reset to factory defaults and reconfigure
- ERR 05: Audio path failure - Check handset and audio settings
- ERR 06: Display communication error - Reboot phone or contact support
Manual Downloads
Current Model Manuals
PES-VVX-450
Energy Star Business Phone
PES-VVX-350
Energy Star Executive Phone
PES-VVX-250
Energy Star Basic Phone
PES-VVX-150
Energy Star Entry Phone
Popular Previous Models
VVX-450
Business VoIP Phone
VVX-401
Advanced Business Phone
VVX-350
Executive VoIP Phone
VVX-250
Basic Business Phone