Installation Guide
Tools Needed:
- Ethernet cable (CAT5e or higher)
- Power adapter
- Screwdriver (if wall mounting)
- Network configuration details
- Microfiber cloth
Step-by-Step Installation
- Unpack and Inspect: Remove all packaging materials and verify all components are present and undamaged.
- Connect to Network: Connect the Ethernet cable from your router/switch to the phone's LAN port.
- Power Connection: Connect the power adapter to the phone and plug into a power outlet.
- Handset Connection: Connect the handset cord to the phone base and handset.
- Initial Boot: Allow the phone to boot up completely (approximately 2-3 minutes).
- Network Configuration: Follow on-screen prompts to configure network settings or use DHCP for automatic configuration.
- Test Functionality: Make a test call to verify audio quality and all features are working properly.
Specifications
| Model Series | HDVP-4000 Series |
| Type | IP Desk Phone with HD Voice |
| Color | Black / Graphite |
| Display | 4.3" Color LCD, 480 x 272 pixels |
| Audio Frequency Range | 50 Hz - 14 kHz (HD Voice) |
| Control Type | Touch Screen with Physical Keys |
| Network Interfaces | Dual Gigabit Ethernet ports (LAN/PoE) |
| Power Options | PoE (802.3af) or AC adapter |
| Protocol Support | SIP 2.0, TLS, SRTP |
| Dimensions (HxWxD) | 22.5 x 24.5 x 12.8 cm |
| Weight | 1.2 kg |
| Operating Temperature | 0°C to 40°C |
Warranty Information
- Full Warranty: 2 years parts and labor
- Extended Support: 5 years firmware updates
- Additional Coverage: Optional premium support available
For warranty service, contact Poly Support at 1-800-765-9966 or visit Poly.com/support
Key Features
HD Voice Technology
Wideband audio (50Hz-14kHz) provides crystal clear voice quality that makes conversations sound natural and lifelike, reducing listening fatigue.
NoiseBlock AI
Advanced AI-powered noise cancellation removes background noise from both ends of the conversation, ensuring clear communication in any environment.
Acoustic Fence Technology
Creates a virtual "fence" around the speaker, focusing on voices within the defined area while blocking out peripheral noise.
Multi-platform UC Support
Native support for Microsoft Teams, Zoom, and other leading UC platforms with dedicated soft keys and visual status indicators.
Bluetooth Connectivity
Built-in Bluetooth 5.0 for wireless headset connectivity and smartphone integration for call management.
Power over Ethernet
802.3af PoE support eliminates the need for separate power cables, simplifying installation and cable management.
Audio Technology Explained
Acoustic Room Cancellation
Eliminates room echo and reverberation for clearer audio transmission
Dynamic Voice Tracking
Automatically adjusts microphone sensitivity based on speaker distance
Wideband Audio Codecs
Support for Opus, G.722, and other HD voice codecs for superior sound quality
Adaptive Gain Control
Automatically adjusts volume levels to maintain consistent audio quality
Echo Cancellation
Advanced 128ms echo cancellation for natural conversation flow
Voice Activity Detection
Reduces bandwidth usage during silence periods without affecting audio quality
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty adapter, PoE switch problem | Check power connection, try different outlet, verify PoE switch functionality |
| No dial tone | Network issue, SIP configuration error, cable problem | Check network connectivity, verify SIP settings, test with different cable |
| Poor audio quality | Network congestion, codec mismatch, bandwidth limitation | Check network QoS settings, verify codec configuration, test bandwidth |
| Display issues | Loose connection, firmware issue, hardware failure | Check display cable, update firmware, contact support if persistent |
| Echo during calls | Speaker volume too high, acoustic environment, network latency | Reduce speaker volume, adjust phone placement, check network latency |
| Bluetooth not connecting | Bluetooth disabled, pairing mode not active, interference | Enable Bluetooth, enter pairing mode, move away from interference sources |
Error Codes
- ERR 001: Network connection failed - Check Ethernet connection and network settings
- ERR 002: SIP registration failed - Verify SIP credentials and server address
- ERR 003: Audio device error - Check handset connection and audio settings
- ERR 004: Firmware corruption - Perform firmware recovery procedure
- ERR 005: Configuration error - Reset to factory defaults and reconfigure
- ERR 006: Hardware failure - Contact technical support for service
Manual Downloads
Current Model Manuals
HDVP-4100
Basic HD Voice Desk Phone
HDVP-4200
Executive HD Voice Phone
HDVP-4300
Manager HD Voice Phone
HDVP-4400
Conference HD Voice Phone
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