Poly Headset Bluetooth Manual

The Poly Bluetooth Headset is a wireless audio device designed for clear communication and multimedia playback. It features Bluetooth connectivity for pairing with smartphones, tablets, and computers, built-in microphone for hands-free calls, noise cancellation, adjustable headband/earcups, on-ear controls for volume, playback, and call management, rechargeable battery with USB-C charging, voice assistant support, and multipoint connectivity. Below are key sections for safety, features, setup, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Package Contents 3. Getting Started 4. Specifications 5. Controls and Indicators 6. Pairing with Devices 7. Using the Headset 8. Advanced Features 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Adjustable headband with cushioned earcups, Built-in microphone with noise cancellation, On-ear control buttons, USB-C charging port, LED status indicator, Bluetooth antenna.

FeatureDescription
Bluetooth ConnectivityWireless pairing with Bluetooth-enabled devices (version 5.0 or higher)
Noise Cancelling MicrophoneFor clear voice calls in noisy environments
Multipoint ConnectivityConnect to two devices simultaneously
On-Ear ControlsVolume up/down, play/pause, call answer/end, voice assistant
Rechargeable BatteryUp to 20 hours talk time, USB-C charging
Voice Assistant SupportActivate Siri, Google Assistant, etc.
Foldable DesignFor portability and storage
LED IndicatorShows pairing status, battery level, and power
Comfort FitAdjustable headband and swiveling earcups
Audio ProfilesOptimized for music, calls, or multimedia

Package Contents

Unpack and verify all items are present.

  1. Poly Bluetooth Headset
  2. USB-C charging cable (approx. 1 meter)
  3. Quick Start Guide
  4. Warranty information card
  5. Carrying pouch (optional, depending on model)

NOTE: If any item is missing or damaged, contact customer support immediately.

Getting Started

Prepare your headset for first use.

  1. Charge the headset: Connect USB-C cable to headset and a power source (e.g., computer USB port or adapter). LED will glow red during charging, turns off when fully charged (approx. 2 hours).
  2. Power on/off: Press and hold the power button for 3 seconds to turn on. To turn off, press and hold again until LED flashes.
  3. Adjust fit: Extend headband and position earcups comfortably over ears.

CAUTION! Use only the provided or certified USB-C cable. Do not expose to extreme temperatures while charging.

Specifications

Controls and Indicators

Locate buttons and LED on the right earcup.

Buttons: Power (also for pairing), Volume Up/Down, Multi-function (play/pause, answer/end call, voice assistant).

LED Indicators: Solid blue – powered on; Flashing blue – pairing mode; Solid red – charging; Off – fully charged or powered off; Flashing red – low battery.

Voice prompts: Headset provides audio cues for power on/off, pairing, battery level, and call status.

Pairing with Devices

Pair headset with your Bluetooth device.

  1. Enable pairing mode: With headset off, press and hold power button until LED flashes blue (you may hear "pairing" voice prompt).
  2. On your device (phone, computer), go to Bluetooth settings and turn Bluetooth on.
  3. Select "Poly Headset" from the list of available devices.
  4. If prompted, enter PIN "0000" (four zeros).
  5. Confirmation: LED turns solid blue, and you may hear "connected".

Tip: For multipoint, pair with first device, then enter pairing mode again to connect second device.

Using the Headset

Basic operations for calls and media.

  1. Answer/end call: Press multi-function button once to answer; press again to end.
  2. Reject call: Press and hold multi-function button for 2 seconds.
  3. Volume control: Press volume up/down buttons.
  4. Play/pause media: Press multi-function button once.
  5. Skip track: Press volume up twice quickly for next track; volume down twice for previous.
  6. Activate voice assistant: Press and hold multi-function button for 3 seconds.
  7. Mute microphone: During a call, press and hold volume down button until you hear a tone.

WARNING! Do not use while driving or in situations requiring full attention. Keep volume at safe levels.

Advanced Features

Multipoint: Connect to two devices; calls will auto-switch. Noise Cancellation: Active noise cancellation (if supported) can be toggled via Poly app. Firmware Updates: Use Poly app to check for updates. Equalizer Settings: Adjust audio profile via app (Music, Voice, Neutral).

Care & Maintenance

Clean with dry, soft cloth. Do not use liquids or abrasive cleaners. Store in a cool, dry place. Avoid bending headband excessively.

CAUTION! Do not disassemble; no user-serviceable parts inside. Keep away from water and humidity.

Regulatory Information

FCC ID: [To be filled by manufacturer]. This device complies with Part 15 of FCC rules. Operation is subject to conditions: (1) device may not cause harmful interference, (2) device must accept any interference received. IC: [To be filled]. Contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's license-exempt RSS(s). For support, visit www.poly.com/support or contact 1-800- POLYCOM.

Troubleshooting

SymptomPossible CauseCorrective Action
Headset won't turn onBattery depletedCharge for at least 30 minutes; ensure cable is properly connected.
Cannot pair with deviceBluetooth off/out of rangeEnable Bluetooth on device; move within 3 feet; reset headset (hold power 10 seconds).
Poor audio qualityInterference/low batteryMove away from other wireless devices; charge headset; check device audio settings.
Microphone not workingMuted/connection issueUnmute (press volume down); ensure headset is selected as audio input on device.
Short battery lifeBattery aging/features enabledDisable ANC if not needed; reduce volume; replace battery if out of warranty.
Headset disconnectsOut of range/low batteryStay within 10 meters; charge headset; forget and re-pair device.

Reset: Hold power button for 10 seconds until LED flashes red/blue to restore factory settings.

Service: 1-800-POLYCOM; www.poly.com/support

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