Installation Guide
Tools Needed:
- Network cable (Ethernet)
- Power adapter
- Handset cable
- Screwdriver (if wall mounting)
- Network configuration details
Step-by-Step Installation
- Choose Installation Location: Select a location with good ventilation, away from direct sunlight and moisture sources.
- Connect Network Cable: Connect the Ethernet cable to the network port on the phone and to your network switch or router.
- Power Connection: Connect the power adapter to the phone and plug into a grounded electrical outlet.
- Handset Connection: Connect the handset cable to both the phone base and the handset.
- Network Configuration: Configure the phone with your network settings including IP address, subnet mask, and gateway.
- Phone Registration: Register the phone with your VoIP service provider or PBX system.
- Test Functionality: Test all functions including making/receiving calls, volume controls, and feature buttons.
Specifications
| Model Series | Poly VVX Series with Microban |
| Type | Business VoIP Phone |
| Color | Black / Charcoal |
| Display | 4.3-inch color LCD (480 x 272 pixels) |
| Microban Protection | Built-in antimicrobial technology |
| Line Support | Up to 12 lines/16 calls |
| Network Protocols | SIP, RTP, SRTP, TLS |
| Audio Codecs | G.711, G.722, G.729, Opus |
| Power Requirements | PoE (802.3af) or DC 5V, 2A |
| Dimensions (HxWxD) | 21.5 x 24.5 x 17.5 cm |
| Weight | 1.2 kg |
| Operating Temperature | 0°C to 40°C (32°F to 104°F) |
Warranty Information
- Full Warranty: 2 years parts and labor
- Microban Warranty: Lifetime antimicrobial protection
- Additional Coverage: Optional extended warranty available
For warranty service, contact Poly Customer Service at 1-800-765-9266 or visit Poly.com
Key Features
Microban Antimicrobial Protection
Built-in Microban technology provides continuous antimicrobial protection on high-touch surfaces, inhibiting the growth of bacteria, mold, and mildew that can cause stains, odors, and product degradation.
HD Voice Quality
Advanced acoustic technology with wideband audio support delivers exceptional voice clarity and natural conversation quality for both the handset and speakerphone.
Multi-platform UC Support
Compatible with leading UC platforms including Microsoft Teams, Zoom Phone, RingCentral, and 8x8, providing seamless integration with your preferred collaboration tools.
NoiseBlock AI Technology
Advanced AI-powered noise cancellation removes background noise from both incoming and outgoing audio, ensuring crystal-clear conversations in any environment.
Touch Screen Interface
Responsive 4.3-inch color touch screen with intuitive user interface provides easy access to contacts, call history, and advanced features.
Power over Ethernet (PoE)
Supports IEEE 802.3af PoE, eliminating the need for separate power adapters and simplifying installation and cable management.
Microban Technology Explained
Continuous Protection
Microban protection is built into the product and works continuously to inhibit microbial growth
Surface Coverage
Protects high-touch surfaces including handset, keypad, and housing
Odor Prevention
Helps prevent odors caused by bacterial growth on phone surfaces
Stain Reduction
Reduces stains and discoloration from microbial activity
Product Longevity
Helps maintain product appearance and functionality over time
Hygiene Maintenance
Supports hygiene between regular cleanings in shared environments
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty PoE switch, defective power adapter | Check power source, try different PoE port, test with power adapter |
| No dial tone | Network issue, incorrect configuration, service provider problem | Check network connection, verify configuration, contact service provider |
| Poor audio quality | Network congestion, codec mismatch, hardware issue | Check network QoS settings, verify codec configuration, test with headset |
| Display not working | Power issue, loose connection, defective display | Check power supply, reseat connections, contact support |
| Cannot register to server | Network issue, incorrect credentials, firewall blocking | Verify network settings, check login credentials, review firewall rules |
| Feature buttons not working | Configuration issue, firmware problem, hardware defect | Reconfigure button assignments, update firmware, contact support |
Error Codes
- ERR 001: Network connection failed - Check Ethernet cable and connection
- ERR 002: Registration failed - Verify server settings and credentials
- ERR 003: Audio device error - Check handset and speaker connections
- ERR 004: Display error - Restart phone, check display cable
- ERR 005: Configuration error - Reset to factory defaults and reconfigure
- ERR 006: Firmware error - Update to latest firmware version
Manual Downloads
Current Model Manuals
VVX 450 with Microban
12-line Business Phone
VVX 350 with Microban
6-line Business Phone
VVX 250 with Microban
4-line Entry Phone
VVX 150 with Microban
2-line Basic Phone
Popular Previous Models
VVX 410 with Microban
12-line Advanced Phone
VVX 310 with Microban
6-line Standard Phone
VVX 210 with Microban
4-line Value Phone
VVX 110 with Microban
2-line Essential Phone