Poly Phone CCX 350 Manual

The Poly CCX 350 is a versatile business IP phone designed for modern workplaces, featuring a color display, support for multiple lines, HD voice quality, Bluetooth connectivity, and integration with leading UC platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Ethernet ports, Headset jack, Bluetooth support, Programmable keys.

Feature	Description
Display	3.5-inch color LCD with adjustable backlight
Audio	HD Voice with wideband audio support
Network	Dual Gigabit Ethernet ports (LAN/PoE)
Bluetooth	Bluetooth 4.2 for wireless headset connectivity
Headset Port	3.5mm jack for wired headset connection
Programmable Keys	6 line keys with LED indicators
Power	Power over Ethernet (PoE) or AC adapter
UC Platform Support	Microsoft Teams, Zoom, RingCentral, and more
Conference Capability	3-way audio conferencing
Security	802.1X authentication, TLS/SRTP encryption

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to switch/router.
Connect handset: Plug handset cord into dedicated port.
Connect power: Use PoE or connect AC adapter to power port.
Connect headset: Plug into 3.5mm headset jack if using wired headset.

WARNING! Use only approved power sources. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP; configure static IP if needed via web interface.
Platform registration: Enter server address and credentials for your UC platform.
Set language: In SETTINGS menu, select preferred language.
Configure time/date: Set time zone and synchronization method.
Test call: Make test call to verify audio quality and connectivity.

CAUTION! Keep firmware updated for security and feature enhancements.

Specifications

Display: 3.5-inch color LCD (320 x 240 pixels).
Audio Codecs: G.711, G.722, G.729, Opus.
Network Interfaces: 2x 10/100/1000 Mbps Ethernet with PoE (802.3af).
Wireless: Bluetooth 4.2.
Physical Ports: Handset, headset, USB (for future expansion).
Programmable Keys: 6 with multi-color LEDs.
Power: PoE (802.3af Class 2) or 5V DC adapter.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Supported Protocols: SIP, RTP, SRTP, TLS, LLDP-MED.

Controls and Settings

Access menu via navigation keys or web interface. Front Panel: LCD display, navigation keys, speakerphone, volume controls, programmable keys.

Basic Controls: Answer/End Call, Hold, Transfer, Conference, Mute, Volume Up/Down, Headset/Speakerphone toggle.

Settings Menu: Network configuration, Audio settings (ringer volume, handset volume), Display settings (brightness, contrast), Time/Date, Language, Security settings. Web Interface: Advanced configuration including SIP settings, QoS, firmware updates.

Connecting Devices

Network: Ethernet cable to LAN port. Headset: Wired via 3.5mm jack or wireless via Bluetooth. Computer: Connect PC to PC port for shared network connection.

Turn off phone before connecting additional devices.
Pair Bluetooth headset: Enable Bluetooth in settings, put headset in pairing mode, select from discovered devices.
Configure headset button: Map headset button to answer/end call or other functions.

Tip: Use quality Ethernet cables for optimal network performance.

Advanced Features

Supports call forwarding, call waiting, three-way conferencing, and directory services.

Call Forwarding: Configure via phone menu or web interface to forward calls to another number.
Three-Way Conference: During active call, press CONFERENCE, dial third party, press CONFERENCE again to connect all.
Directory: Access corporate directory or personal contacts stored on phone.
Programmable Keys: Assign functions like speed dial, busy lamp field, or feature access.
Call Recording: Initiate recording during active call if supported by your platform.
Message Waiting Indicator: Visual LED indicator for voicemail messages.

WARNING! Conference call quality depends on network bandwidth and codec support.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for ringer, handset, speakerphone. High-Contrast Display: Option for improved visibility. TTY Support: Compatible with teletype devices when properly configured.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for exterior; dry immediately. Do not use abrasive cleaners or solvents.

CAUTION! Avoid liquid contact with ports and openings. Do not disassemble device.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Industry Canada ICES-003: Complies with Canadian EMI regulations. CE Mark: Meets EU safety, health, and environmental requirements. For support, visit www.poly.com/support or contact your authorized Poly partner.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/cable	Check PoE switch or AC adapter connection; try different cable.
No network connectivity	Cable/DHCP	Verify Ethernet cable; check DHCP server availability; try static IP.
No audio	Volume/mute	Check volume settings; ensure mute is off; verify handset connection.
Cannot register to server	Credentials/network	Verify username/password; check server address; confirm network firewall rules.
Bluetooth pairing fails	Distance/interference	Ensure headset in pairing mode; move closer to phone; reduce interference.
Poor call quality	Network/QoS	Check network bandwidth; enable QoS on router; verify codec compatibility.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: Contact Poly support or authorized service center for hardware issues.