Installation Guide
Tools Needed:
- Ethernet cable (Cat5e or higher)
- Power adapter
- Network switch or router
- Screwdriver (if wall mounting)
- Network configuration details
Step-by-Step Installation
- Choose Installation Location: Select a location with good ventilation, away from direct sunlight and moisture sources.
- Connect Network Cable: Connect the Ethernet cable from your network switch/router to the phone's LAN port.
- Power Connection: Connect the power adapter to the phone and plug into a grounded electrical outlet.
- Handset Connection: Connect the handset cord to the designated port on the phone base.
- Network Configuration: Access the phone's web interface to configure network settings and SIP account information.
- Test Functionality: Make test calls to verify audio quality and all features are working properly.
- Final Setup: Configure speed dials, ring tones, and other personalized settings as needed.
Specifications
| Model Series | VVX 600 Series |
| Type | Business IP Phone |
| Color | Black / Charcoal |
| Display | 3.5" Color LCD (320 x 240) |
| Audio Quality | HD Voice (G.722), Wideband Audio |
| Network Ports | Dual 10/100/1000 Mbps Ethernet |
| Power Options | Power over Ethernet (PoE) or AC Adapter |
| Protocol Support | SIP, RTP, SRTP, TLS |
| Codec Support | G.711, G.722, G.729, Opus |
| Dimensions (HxWxD) | 22.5 x 21.5 x 14.5 cm |
| Weight | 1.2 kg |
| Operating Temperature | 0°C to 40°C |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Support: Optional 3-year support available
- Software Updates: 3 years of firmware updates included
For warranty service, contact Poly Support at 1-800-765-9966 or visit Poly.com
Key Features
HD Voice Quality
Advanced acoustic technology delivers crystal-clear audio with wideband support for natural-sounding conversations and reduced listening fatigue.
PoE Support
Power over Ethernet capability simplifies installation by delivering both power and data through a single network cable, reducing cable clutter.
Multi-line Support
Support for up to 12 SIP lines allows handling multiple simultaneous calls, call waiting, and advanced call management features.
Integrated Gigabit Switch
Built-in dual-port Gigabit Ethernet switch enables daisy-chaining to connect a computer without requiring an additional network drop.
Bluetooth Connectivity
Integrated Bluetooth allows wireless connection to headsets, mobile phones, and other Bluetooth-enabled devices for enhanced mobility.
Acoustic Fence Technology
Advanced noise suppression technology creates an "acoustic fence" that blocks out background noise for clearer conversations in busy environments.
Call Management Features
Call Forwarding
Automatically redirect calls to another number based on time, availability, or specific conditions
Conference Calling
Host multi-party conference calls with up to 8 participants with easy setup and management
Call Recording
One-touch call recording with options for local storage or network upload for compliance
Visual Voicemail
Graphical interface for voicemail management with playback controls and message organization
Busy Lamp Field
Visual indication of colleague availability status for efficient call routing and collaboration
Speed Dial
Programmable speed dial buttons with LED indicators for one-touch calling to frequently contacted numbers
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty PoE switch, adapter problem | Check power source, try different PoE port, test with AC adapter |
| No dial tone | Network issue, SIP configuration error, cable problem | Check network connection, verify SIP settings, test with different cable |
| Poor audio quality | Network congestion, codec mismatch, hardware issue | Check network bandwidth, verify codec settings, test with headset |
| Display not working | Power issue, cable loose, hardware failure | Check all connections, reboot phone, contact support if persistent |
| Can't access web interface | IP conflict, firewall blocking, incorrect credentials | Check IP settings, disable firewall temporarily, verify login credentials |
| One-way audio | NAT traversal issue, firewall configuration, SIP ALG enabled | Configure proper NAT settings, check firewall rules, disable SIP ALG on router |
Error Codes
- ERR 001: Network connection failed - Check Ethernet cable and network settings
- ERR 002: SIP registration failed - Verify SIP account credentials and server address
- ERR 003: DHCP failure - Check DHCP server or configure static IP
- ERR 004: Firmware update failed - Retry update with stable network connection
- ERR 005: Audio device error - Check handset connection or try different headset
- ERR 006: Configuration error - Factory reset and reconfigure phone settings
Manual Downloads
Current Model Manuals
VVX 601
Business IP Phone with 3-line display
VVX 411
Entry-level Business IP Phone
Trio 8800
Conference Phone with Bluetooth
CCX 600
Business Media Phone
Popular Previous Models
SoundPoint IP 670
Executive IP Phone
VVX 500
12-line Business Phone
SoundStation IP 7000
Conference Room Phone
VVX 300
Basic Business Phone