Poly Phone Manual VVX 350

The Poly VVX 350 is a versatile business IP phone featuring a high-resolution color display, support for multiple lines, HD voice quality, Power over Ethernet (PoE), USB connectivity, and compatibility with leading VoIP platforms. It offers intuitive navigation, customizable keys, and robust security features for modern office communication. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Base unit, Ethernet ports, USB port, Programmable keys, Volume controls.

Feature	Description
Color Display	High-resolution screen for call information and menus
HD Voice	Wideband audio for crystal-clear conversations
Power over Ethernet (PoE)	Receives power and data over a single Ethernet cable
Multiple Line Support	Supports up to 12 lines with programmable keys
USB Port	For connecting headsets or future expansions
Gigabit Ethernet	High-speed network connectivity
Headset Port	3.5mm jack for wired headset connection
Speakerphone	Full-duplex speakerphone with echo cancellation
Security	Encrypted signaling and media (SRTP, TLS)
Firmware Updates	Remote upgrade capability

Installation

Unpack and inspect contents. Place on stable surface near network outlet.

Connect to Network: Use Ethernet cable to connect LAN port to network switch/router.
Power Connection: Use PoE (if supported) or connect AC power adapter to power port.
Connect Handset: Plug handset cord into dedicated jack on phone base.
Optional Headset: Connect wired headset to 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts and configuration from your VoIP system.

Network Boot: Phone will attempt to obtain IP address via DHCP.
Provisioning: Automatically contacts provisioning server if configured by administrator.
Basic Settings: Set language, time zone, and ringtone via settings menu.
Line Configuration: Assign extension numbers to line keys as per administrator setup.

CAUTION! Do not unplug during firmware update. Ensure proper ventilation.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Audio: HD Voice (wideband), G.722 codec support.
Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
Connectivity: USB 2.0 port, 3.5mm headset jack.
Lines/Keys: Up to 12 lines, 5 programmable soft keys.
Protocols: SIP, RTP, SRTP, TLS.
Power Source: PoE (802.3af) or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via dedicated Menu button or touch screen. Front Buttons: MUTE, HEADSET, SPEAKERPHONE, NAVIGATION pad, VOLUME keys.

Display Soft Keys: Context-sensitive functions (Hold, Transfer, Conference, etc.).

Settings Menu: User Preferences (Language, Ringtone, Screen Contrast), Network Settings (IP configuration), Audio Settings (Volume, Tone). Administrator Settings: Via web interface (network configuration, line setup, security).

Connecting Devices

Network: Ethernet cable to LAN port. Headset: 3.5mm jack. USB: For compatible accessories.

Ensure phone is powered off before connecting accessories.
Match connectors to appropriate ports.
Power on phone; accessory should be detected automatically.

Tip: Use certified Poly headsets for optimal audio performance.

Advanced Features

Supports call handling, conferencing, and integration features.

Make Call: Lift handset or press SPEAKERPHONE, dial number.
Answer Call: Lift handset, press SPEAKERPHONE, or press Answer soft key.
Hold: Press Hold soft key during active call.
Transfer: Press Transfer, dial target number, complete transfer.
Conference: Press Conference, dial participant, merge calls.
Call Forwarding: Configure via menu or web interface.
Directory: Access personal and corporate directories.
Call History: View missed, received, and dialed calls.

WARNING! Do not expose to liquids. Avoid using abrasive cleaners on display.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for handset, speaker, ringer. High-Contrast Display: Option for improved visibility.

Care & Cleaning

Unplug before cleaning. Use slightly damp, lint-free cloth for exterior. Do not use liquids directly on phone.

CAUTION! Avoid harsh chemicals. Keep away from extreme temperatures and humidity.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. CE marked. Polycom, Inc. trademarks. For support, visit www.poly.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/connection	Check PoE switch or power adapter; ensure cable is secure.
No network connection	Ethernet cable/DHCP	Verify cable connection; check network switch; confirm DHCP is enabled.
No dial tone	Line configuration	Check extension configuration with administrator; verify SIP registration.
Poor audio quality	Network/headset	Check network bandwidth; try different headset; adjust audio settings.
Display blank	Power/contrast settings	Ensure phone is powered; adjust display contrast in settings menu.

Reset: Settings > System > Reset to factory defaults (use caution).

Service: Contact system administrator or visit www.poly.com/support.