Poly Phone Manual VVX 450

The Poly VVX 450 is a versatile business IP phone featuring a color display, support for up to 12 lines, HD Voice, Power over Ethernet (PoE), USB connectivity, and compatibility with major VoIP platforms. It offers intuitive navigation, customizable keys, and robust call management features for professional environments. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Color LCD display, Handset, Line/Feature keys, Navigation cluster, USB port, Ethernet ports, Headset jack.

Installation

Unpack and inspect contents. Place on stable, flat surface.

1. Connect to Network: Plug Ethernet cable from your network switch/router into the LAN port on the phone.
2. Connect PC (Optional): Plug your computer's Ethernet cable into the PC port on the phone.
3. Power the Phone: Use the included power adapter OR ensure your network switch provides PoE.
4. Connect Handset: Plug the coiled handset cord into the dedicated jack.
5. Connect Headset (Optional): Plug a wired headset into the 3.5mm headset jack.

WARNING! Use only the provided or approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on the phone; it will attempt to boot and register with your VoIP system.

1. Network Configuration: The phone may obtain an IP address automatically via DHCP. Check the screen for the IP address.
2. Server Registration: Enter your VoIP server address and account credentials as provided by your administrator.
3. Set Language: In the Settings menu, select your preferred language (default is ENGLISH).
4. Set Time and Date: Configure time zone and date format in the Settings menu.
5. Test Call: Place a test call to verify audio quality and registration.

CAUTION! Do not place the phone near heat sources or in direct sunlight.

Specifications

• Display: 3.5-inch color LCD, 320 x 240 pixels.
• Lines: Supports up to 12 SIP lines.
• Audio: HD Voice (wideband), G.722, G.711 codecs.
• Network: 10/100/1000 Mbps Ethernet, IPv4/IPv6, 802.3af PoE.
• Ports: 2 x RJ45 Ethernet (LAN, PC), USB 2.0, 3.5mm headset jack.
• Call Features: Hold, transfer, conference, forward, voicemail.
• Power Source: 100-240V AC, 50/60Hz via adapter or 802.3af PoE.
• Operating Temp: 32°F to 104°F (0°C to 40°C).
• Compliance: SIP RFC 3261, TLS, SRTP.

Controls and Settings

Access menus via the navigation pad and soft keys. Front Panel: Handset, Display, Line keys, Navigation cluster, Volume buttons.

Soft Keys & Navigation: Use the keys below the display for context-sensitive actions (e.g., Dial, More, Exit). Use the 5-way pad to scroll and select.

Settings Menu: Access via the "Settings" key. Includes: - Preferences: Language, time format, screen contrast. - Network: View IP, configure DHCP/Static IP, VLAN. - Audio: Adjust handset, speaker, ringer volume; tone settings. - Administration: Firmware upgrade, factory reset, password (default varies by provider).

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: 3.5mm jack.

1. Ensure the phone is powered off before making connections.
2. Match cables to correct ports (Ethernet to LAN, handset to handset icon).
3. For PoE, verify your network switch supports 802.3af.

Tip: Use quality Ethernet cables (Cat 5e or higher) for best performance.

Advanced Call Features

Supports standard and advanced telephony features.

1. Make a Call: Lift handset or press Speaker, dial number, press Dial soft key.
2. Answer a Call: Lift handset, press Speaker, or press the flashing line key.
3. Hold: Press Hold soft key during a call.
4. Transfer: During a call, press Transfer, dial target number, press Transfer again.
5. Conference: During a call, press Conference, dial second party, press Conference again to merge.
6. Forward Calls: Access Call Forwarding in Settings or via feature code (*72).
7. Voicemail: Press the Messages key or dial your voicemail access number.
8. Programmable Keys: Assign speed dials, BLF (Busy Lamp Field), or features via the web interface.

WARNING! Do not use liquid cleaners on the handset or keypad.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls/messages. Audio Adjustments: Independent volume control for ringer, handset, speaker. High-Contrast Display: Adjust screen contrast in Settings for better visibility.

Care & Cleaning

Unplug power before cleaning. Use a soft, dry cloth to wipe the exterior. For stubborn marks, lightly dampen cloth with water only. Do not use solvents or abrasive cleaners.

CAUTION! Never spray liquids directly onto the phone. Keep all openings free of dust and debris.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked. ICES-003. This device complies with Part 68 of the FCC rules. Ringer equivalence: 0.1B. For technical support and warranty information, visit www.poly.com/support or contact your authorized Poly distributor.

Troubleshooting

Reset: Settings > Administration > Factory Reset (use caution).

Service: www.poly.com/support; contact your system administrator.