Poly Phone Manual WX 250

The Poly WX 250 is a professional-grade desk phone designed for modern office environments, featuring high-definition voice quality, a large color display, multiple line support, USB and Ethernet connectivity, Bluetooth compatibility, and integration with leading unified communications platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color LCD display, Handset, Keypad, Volume controls, Headset jack, USB port, Ethernet port.

Feature	Description
HD Voice	Wideband audio for crystal-clear conversations
Color Display	Backlit LCD for caller ID, directories, and menus
Multiple Line Support	Supports up to 12 lines with dedicated keys
USB Port	For headset connectivity and software updates
Ethernet Port	10/100/1000 Mbps for network connection
Bluetooth	Wireless headset and mobile phone pairing
Headset Jack	3.5mm jack for wired headset connection
Speakerphone	Full-duplex for hands-free conversations
Programmable Keys	Customizable for speed dial, features, and functions
Power over Ethernet (PoE)	Supported for simplified power and data

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Plug Ethernet cable into LAN port and router/switch.
Connect handset: Attach coiled cord to handset and base unit.
Connect power: Use included power adapter or utilize PoE if supported.
Connect optional headset: Plug into headset jack or pair via Bluetooth.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone may obtain IP automatically via DHCP.
Set language: In SETTINGS menu, select preferred language (default ENGLISH).
Configure time/date: Set manually or sync with network time server.
Register with PBX: Enter server address, extension, and credentials as provided.

CAUTION! Keep phone away from liquids and extreme temperatures.

Specifications

Display: 4.3-inch color TFT LCD, 480 x 272 pixels.
Audio: HD Voice (wideband), G.722, G.711 codecs.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Connectivity: USB 2.0, Bluetooth 4.2, 3.5mm headset jack.
Lines/Keys: Up to 12 lines, 6 programmable soft keys.
Supported Protocols: SIP, H.323 (depending on firmware).
Power Source: 100-240V AC, 50/60Hz adapter or PoE.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via MENU button. Front Panel: Handset, Display, Navigation keys, Volume buttons, Mute, Headset, Speakerphone.

Soft Keys: Context-sensitive for call handling and features.

Settings: Audio (ringer volume, handset/speaker gain), Display (contrast, backlight timeout), Network (IP settings, VLAN), Features (call forward, DND, speed dial).

Connecting Devices

Network: Ethernet cable to router/switch. Headset: Wired via jack or wireless via Bluetooth. USB: For compatible headsets or firmware updates.

Turn off phone before connecting wired accessories.
Match cables to correct ports (e.g., Ethernet to LAN port).
For Bluetooth: Enable pairing mode on headset, then select from phone's Bluetooth menu.

Tip: Use high-quality Ethernet cables for reliable network performance.

Using Phone Features

Supports basic and advanced telephony features.

Make call: Lift handset or press Speakerphone, dial number, press Dial.
Answer call: Lift handset, press Speakerphone, or press Answer soft key.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target number, announce call, complete transfer.
Conference: During call, press Conference, dial second party, press Conference again to merge.
Call Forward: Menu > Features > Call Forward > enable and set destination.
Speed Dial: Program keys for one-touch dialing.
Directory: Access personal and corporate directories from soft keys.

WARNING! Do not disassemble phone; no user-serviceable parts inside.

Accessibility Features

Visual: Adjustable display contrast and backlight. Audio: Adjustable ringer volume and tone. Physical: Large, tactile keys. Hearing Aid Compatible (HAC) rated.

Care & Cleaning

Unplug before cleaning. Use slightly damp, lint-free cloth; no harsh chemicals or abrasives.

CAUTION! Do not spray liquids directly on phone; avoid getting moisture into openings.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. ICES-003: Compliant for Canada. CE marked for European Union. Copyright © Poly. For support, visit www.poly.com/support or contact 1-800-POLYCOM.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No dial tone	Network/Power	Check Ethernet cable and power; verify PBX registration.
Poor audio quality	Network/Handset	Check network bandwidth; ensure handset cord is fully plugged in.
Display is blank	Power/Backlight	Check power connection; adjust backlight timeout in settings.
Cannot register	Configuration	Verify SIP credentials and server address; check firewall settings.
Bluetooth not pairing	Distance/Interference	Ensure headset is in pairing mode and within 3 feet; reduce interference.

Reset: Menu > Settings > System > Reset to Factory Defaults.

Service: 1-800-POLYCOM; www.poly.com/support