Installation Guide
Tools Needed:
- Network cable tester
- Screwdrivers (flat and Phillips)
- Punch down tool
- Ethernet cables
- Power over Ethernet injector (if required)
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation and access to network connections.
- Unpack Components: Remove all components from packaging including base unit, handsets, and mounting hardware.
- Connect Power: Connect the power adapter to the base unit and plug into a grounded electrical outlet.
- Network Connection: Connect Ethernet cable from your network switch/router to the base unit's LAN port.
- Handset Setup: Register handsets to the base unit following the pairing procedure in the quick start guide.
- Phone Line Connection: Connect analog phone lines or VoIP service as per your service provider's instructions.
- System Configuration: Access the web interface to configure system settings, extensions, and features.
Specifications
| Model Series | VVX 600 Series |
| Type | Business IP Phone System |
| Color | Black / White |
| Maximum Extensions | Up to 100 extensions |
| Display | 4.3" color LCD with backlight |
| Network Interfaces | Dual Gigabit Ethernet ports |
| Power Options | Power over Ethernet (802.3af) or AC adapter |
| Supported Protocols | SIP, H.323, SCCP |
| Audio Codecs | G.711, G.722, G.729, Opus |
| Dimensions (HxWxD) | 22 x 25 x 15 cm |
| Weight | 1.2 kg |
| Operating Temperature | 0°C to 40°C |
Warranty Information
- Full Warranty: 3 years parts and labor
- Software Support: 5 years firmware updates
- Additional Coverage: Optional extended warranty available
For warranty service, contact Poly Customer Service at 1-800-765-9966 or visit Poly.com
Key Features
HD Voice Quality
Poly's advanced acoustic technology delivers crystal clear HD voice quality with wideband audio support for natural-sounding conversations.
NoiseBlockAI Technology
Artificial intelligence-powered noise cancellation blocks out background noise for clearer calls in busy office environments.
Unified Communications
Seamless integration with Microsoft Teams, Zoom, and other UC platforms for a complete collaboration experience.
Power over Ethernet
Simplified installation with Power over Ethernet support, reducing cable clutter and eliminating the need for power outlets at each desk.
Multi-platform Support
Compatible with leading PBX systems including BroadWorks, Metaswitch, and Asterisk for flexible deployment options.
Expansion Module Support
Support for up to 3 expansion modules providing additional line appearances, speed dials, and feature buttons.
Call Management Features
Call Forwarding
Forward calls to other extensions, mobile phones, or voicemail based on time or availability
Conference Calling
Host multi-party conference calls with up to 8 participants simultaneously
Call Recording
Record important conversations for training or compliance purposes
Auto Attendant
Professional automated greeting and call routing for after-hours or high-volume periods
Call Park/Retrieve
Park calls and retrieve them from any extension in the system
Music on Hold
Customizable hold music or promotional messages for callers on hold
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty PoE switch, defective adapter | Check power source, try different PoE port, test with AC adapter |
| No dial tone | Network connectivity, SIP registration failed | Check network connection, verify SIP credentials, restart phone |
| Poor audio quality | Network congestion, codec mismatch, faulty handset | Check network QoS settings, verify codec configuration, test with different handset |
| Can't make outgoing calls | Dial plan restriction, SIP server issue | Check dial plan configuration, verify SIP server status, contact service provider |
| Display issues | Loose cable connection, firmware problem | Check display cable connections, update firmware to latest version |
| Voicemail not working | Configuration error, storage full | Check voicemail configuration, clear old messages, increase storage allocation |
Error Codes
- ERR 001: Network connection failed - Check Ethernet cable and network settings
- ERR 002: SIP registration timeout - Verify SIP server address and credentials
- ERR 003: Firmware corruption - Perform factory reset and firmware update
- ERR 004: Audio hardware failure - Contact technical support
- ERR 005: Configuration error - Restore default settings and reconfigure
- ERR 006: Memory full - Clear call logs and messages
Manual Downloads
Current Model Manuals
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